Heritage Subaru Catonsville - Service Center

Oil chsnge I experienced Excellent service... along with a professional and friendly staff. Staff was conscientious about meeting my needs.Would recommend the se I experienced Excellent service... along with a professional and friendly staff. Staff was conscientious about meeting my needs.Would recommend the service department to others. More

Awful customer Service I stopped by the dealership to cancel my extended warranty plan two and half months ago, and as of today the funds is still not received by my bank. C I stopped by the dealership to cancel my extended warranty plan two and half months ago, and as of today the funds is still not received by my bank. Called finance department and was told that i will be contacted back about this issue, and no call back. Called again finance department and once again, no one is returning my phone calls. I finally called the GM of the dealership and left him voicemail with a summary of the issue, and no response back. Unlike when i was in the market buying the car from them, i was getting phone calls, emails and text messages daily to make sure i bought the car. VERY POOR BUSINESS. More

Good Service LeJuan has excellent ceutomer relations skills. She knows her stuff when it comes to Subaru service. She is thorough and explains the service process LeJuan has excellent ceutomer relations skills. She knows her stuff when it comes to Subaru service. She is thorough and explains the service process from start to finish. She is an asset to the Heritage Subaru team. More

Best Service Lejuan is very nice and helped me with ordering parts for my car and schedule appointments according to me convenience. She is very helpful and rate Lejuan is very nice and helped me with ordering parts for my car and schedule appointments according to me convenience. She is very helpful and rate her as best service representative. More

Best Customer Service Lejuan is always welcoming! Servicing my car since i bought it from them! I like the fact they wash and vacuum the car every time I service! Lejuana i Lejuan is always welcoming! Servicing my car since i bought it from them! I like the fact they wash and vacuum the car every time I service! Lejuana is the best!!! Thanks for servicing my Outback!!! More

Impeccable Customer service Always a pleasure when I’m getting my car worked on at Russell Subaru in Catonsville. Lejaun makes sure I’m good every time and makes my experience sm Always a pleasure when I’m getting my car worked on at Russell Subaru in Catonsville. Lejaun makes sure I’m good every time and makes my experience smooth no matter what. More

Fast and friendly I needed an oil change before going out of town and got it done within an hour of my call. Thanks for fast, friendly service. I needed an oil change before going out of town and got it done within an hour of my call. Thanks for fast, friendly service. More

36000 mile check, oil change Appointments are easy to schedule. Although it took a little longer than I expected, my appointment started on time. Staff are all knowledgeable, welc Appointments are easy to schedule. Although it took a little longer than I expected, my appointment started on time. Staff are all knowledgeable, welcoming, helpful, and caring about my car and my comfort while I was waiting. Thank you! More

Great place and great work I am very proud of everyone at Russell Subaru Ryan and LeJuan Robinson take great care of me and my car every time I come up. Weather it's basic servi I am very proud of everyone at Russell Subaru Ryan and LeJuan Robinson take great care of me and my car every time I come up. Weather it's basic service or a last minute maintenance they're always there for me. Ryan is the best when I had a problem he was there for me and put me at ease. I have bought 3 vehicles from them and looking forward to to buying a fourth. Thanks for everything you do for me and my car. More

False Charges and Cheating I go for my 30000 mile subaru Legacy 3.6 R service. The website says it will cost about 265. After three hours the lady comes back and tells me that t I go for my 30000 mile subaru Legacy 3.6 R service. The website says it will cost about 265. After three hours the lady comes back and tells me that the cost of the service is more than 450. I am shocked for obvious reasons because only things they did was oil change tire rotation engine oil and a recall. Then she changes something on the computer and charges 307. I see the bill it says parts cost 60 dollars and the rest guess what. We are sitting there for 3 hrs. At the start I told the assistant that your website says 265 can you show me what it includes, and she is like ill get back. No communication again. They didn't even show you the multi inspection report or give you any insights as to how the car is. Horrible experience. Valvoline or good year would do a better job. More