Heritage Subaru Catonsville - Service Center

Fantastic service! We've had 100% great service experiences with Lejuan Robinson, and finally I'm putting words to those experiences! Honestly, I've never had such quick We've had 100% great service experiences with Lejuan Robinson, and finally I'm putting words to those experiences! Honestly, I've never had such quick responses, clear explanations, and uplifting interactions with any regular car service agent ANYWHERE ... EVER ... and I'm talking four decades of car ownership! I always know that I can count on Lejuan for attentive service when taking either of our Subaru vehicles in for servicing. THANK YOU, LEJUAN! YOU ROCK! More

Subaru is great in the 21228 Laquan has been my advisor for almost 3 years and she is the best!! Always there and very knowledgeable. She’s always there for me. Even when I call p Laquan has been my advisor for almost 3 years and she is the best!! Always there and very knowledgeable. She’s always there for me. Even when I call panicked like...CAN YOU HELP Me!!!! More

Great service by Lejuan and Tim! Subaru is our family’s choice for best all around vehicles. Two Crosstreks, two WRXs and an Impreza! Service is why all of them came from Heritage. Subaru is our family’s choice for best all around vehicles. Two Crosstreks, two WRXs and an Impreza! Service is why all of them came from Heritage. Thanks Lejuan and Tim! More

Key replacement I actually encountered an issue with service but Ms. LeJuan Robinson made it right. I highly recommend her and look forward to working with her again. I actually encountered an issue with service but Ms. LeJuan Robinson made it right. I highly recommend her and look forward to working with her again. More

Kati Henshall is the best service advisor ever! Heritage Subaru, and Kati Henshall, took excellent care of my vehicle! They took the time to look over the entire vehicle, and explain the problems to Heritage Subaru, and Kati Henshall, took excellent care of my vehicle! They took the time to look over the entire vehicle, and explain the problems to me thoroughly. My vehicle was serviced in a timely manner, and now runs good as new! More

GREAT customer care in the service department. The waiting area in the service department isn't fancy but the service assistants are attentive and friendly. LeJuan has been my assistant on several The waiting area in the service department isn't fancy but the service assistants are attentive and friendly. LeJuan has been my assistant on several visits and she always makes sure to give me updates on how things are progressing with my car. On this particular visit, I was having summer tires put on my rims and she noticed that there was still grease on the rims after the mechanics were done...so she sent the car back to be cleaned up. I really appreciate LeJuan's "get it done" attitude. She's always smiling, no matter how busy she is, and that makes me relax and smile, too. More

My Service Advisor, LeJuan Robinson Hello, My Service Advisor, LeJuan Robinson is caring and professional !! she's also very kind and always helps with any questions we need. Thank you ! Hello, My Service Advisor, LeJuan Robinson is caring and professional !! she's also very kind and always helps with any questions we need. Thank you !!!! More

Beyond all expectations! From the phone call to schedule a service appointment to the completion of the service, was an exceptionally smooth operation. Friendly, caring, and e From the phone call to schedule a service appointment to the completion of the service, was an exceptionally smooth operation. Friendly, caring, and excellent customer service skills. My Service Advisor, LeJuan Robinson was most proficient & kept me advised every step of the way!!! She was fantastic!!! All dealerships should have this type of teamwork & customer service!!! More

Great experience all the way around From sales to service this is a wonderful dealership. From my sales person Warren to the best service advisor I’ve ever had Kati, this has been by far From sales to service this is a wonderful dealership. From my sales person Warren to the best service advisor I’ve ever had Kati, this has been by far the best choice or vehicle and dealership I could have ever made. Every person I’ve met here has been friendly, curtious, professional and helpful. I will tell everyone I know what a great place this is. Kati was so helpful and wonderful to deal with from setting up my appointment through the service and with a nice email after to make sure my experience was a great one. So in closing I can’t say enough good things about this dealership and the wonderful people who work here. More

Great service I own 2 Subaru products and both have had the First oil change and the service provided was well above my expectations. Everyone from Kati my service I own 2 Subaru products and both have had the First oil change and the service provided was well above my expectations. Everyone from Kati my service assistant to the people who cleaned and returned my cars to me were professionals. Thanks for a job well done! More