Heritage Subaru Catonsville - Service Center

Thoughtful, efficient service I find the staff at Heritage to be knowledgeable, efficient, thoughtful, and caring. A good place to go. I have been warmly greeted, treated with co I find the staff at Heritage to be knowledgeable, efficient, thoughtful, and caring. A good place to go. I have been warmly greeted, treated with courtesy and respect, nd given good service. More

Excellent Service I took my Forester in for service because the ABS, VDC, and traction control warning lights all came on. Lejuan checked my car in promptly and went ab I took my Forester in for service because the ABS, VDC, and traction control warning lights all came on. Lejuan checked my car in promptly and went above and beyond to provide excellent service. I drove away a very happy customer. More

Excellent and attentive customer service! Lejuan set up my appointment for me, met me upon arrival, walked me through what I was having done and then took me to the waiting lounge. She checked Lejuan set up my appointment for me, met me upon arrival, walked me through what I was having done and then took me to the waiting lounge. She checked in with me and kept me informed of the progress. When all was said and done she told me all the work that was performed and took me to the cashier and and wished me a good evening and thanked me for coming by. Great person and customer service! More

Great service, Excellent Service Advisor LeJuan Robinson This was our fourth service appointment since the purchase of our cars in the spring of 2016, and once again we were fortunate enough to be assisted b This was our fourth service appointment since the purchase of our cars in the spring of 2016, and once again we were fortunate enough to be assisted by Ms. LeJuan Robinson. Service was provided in a timely and thorough fashion, and LeJuan kept us informed along the way. Ms. Robinson also was very helpful and patient with our requests for checking the batteries on our cars, as we had experienced a failed battery while on vacation, which probably should not happen in just over 2 years. Batteries checked out fine, and we are very grateful for her helpfulness and patience. More

Excellent service Awesome service. Quick and reliable. Very professional. Will definitely recommend to my friends and family. Everyone in the dealership is very hel Awesome service. Quick and reliable. Very professional. Will definitely recommend to my friends and family. Everyone in the dealership is very helpful and knowledgeable. A+ More

Superior service The AC in my 18 month old Forester stopped working in the middle of August. I was able to get an appointment on the day and time I needed. The compres The AC in my 18 month old Forester stopped working in the middle of August. I was able to get an appointment on the day and time I needed. The compressor was broken and I was just 1400 miles beyond the warranty. They not only fixed it while I waited but they also put it in under the warranty. I was charged nothing. As busy as they were that day, my car was washed and in 2 hours I was on my way in a clean and a much cooler car. The staff were hustling but could not have been nicer to me! Thank you! More

Oil chsnge I experienced Excellent service... along with a professional and friendly staff. Staff was conscientious about meeting my needs.Would recommend the se I experienced Excellent service... along with a professional and friendly staff. Staff was conscientious about meeting my needs.Would recommend the service department to others. More

Awful customer Service I stopped by the dealership to cancel my extended warranty plan two and half months ago, and as of today the funds is still not received by my bank. C I stopped by the dealership to cancel my extended warranty plan two and half months ago, and as of today the funds is still not received by my bank. Called finance department and was told that i will be contacted back about this issue, and no call back. Called again finance department and once again, no one is returning my phone calls. I finally called the GM of the dealership and left him voicemail with a summary of the issue, and no response back. Unlike when i was in the market buying the car from them, i was getting phone calls, emails and text messages daily to make sure i bought the car. VERY POOR BUSINESS. More

Good Service LeJuan has excellent ceutomer relations skills. She knows her stuff when it comes to Subaru service. She is thorough and explains the service process LeJuan has excellent ceutomer relations skills. She knows her stuff when it comes to Subaru service. She is thorough and explains the service process from start to finish. She is an asset to the Heritage Subaru team. More

Best Service Lejuan is very nice and helped me with ordering parts for my car and schedule appointments according to me convenience. She is very helpful and rate Lejuan is very nice and helped me with ordering parts for my car and schedule appointments according to me convenience. She is very helpful and rate her as best service representative. More