Back

Heritage Subaru Catonsville - Service Center

Baltimore, MD

4.8
320 Reviews

320 Reviews of Heritage Subaru Catonsville - Service Center

Sort by
August 30, 2018

Thoughtful, efficient service I find the staff at Heritage to be knowledgeable, efficient, thoughtful, and caring. A good place to go. I have been warmly greeted, treated with co More

by The Old Man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't remember the others, but they were all good., Jennifer Cahill, Lejuan Robinson
Sep 04, 2018 -

Heritage Subaru Catonsville responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Subaru Catonsville! Feel free to reach out to us if you need anything. Have a wonderful day.

August 27, 2018

Excellent Service I took my Forester in for service because the ABS, VDC, and traction control warning lights all came on. Lejuan checked my car in promptly and went ab More

by NJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Sep 03, 2018 -

Heritage Subaru Catonsville responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

August 23, 2018

Excellent and attentive customer service! Lejuan set up my appointment for me, met me upon arrival, walked me through what I was having done and then took me to the waiting lounge. She checked More

by KevG83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Aug 31, 2018 -

Heritage Subaru Catonsville responded

Hi, thank you so much for your positive comments about Heritage Subaru Catonsville! If you have any further questions, please give us a call. We're always happy to help!

August 23, 2018

Great service, Excellent Service Advisor LeJuan Robinson This was our fourth service appointment since the purchase of our cars in the spring of 2016, and once again we were fortunate enough to be assisted b More

by WGB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Aug 31, 2018 -

Heritage Subaru Catonsville responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Subaru Catonsville! If you have any further questions, please give us a call. We're always happy to help!

August 22, 2018

Excellent service Awesome service. Quick and reliable. Very professional. Will definitely recommend to my friends and family. Everyone in the dealership is very hel More

by Danny5150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Aug 23, 2018 -

Heritage Subaru Catonsville responded

Danny, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Subaru Catonsville! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

August 22, 2018

Superior service The AC in my 18 month old Forester stopped working in the middle of August. I was able to get an appointment on the day and time I needed. The compres More

by Lovemysubaru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I cannot remember who I was working with but I was there at 9:00 AM on 8/18/18
Aug 31, 2018 -

Heritage Subaru Catonsville responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Subaru Catonsville. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

August 22, 2018

Oil chsnge I experienced Excellent service... along with a professional and friendly staff. Staff was conscientious about meeting my needs.Would recommend the se More

by Bev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Aug 23, 2018 -

Heritage Subaru Catonsville responded

Bev, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Heritage Subaru Catonsville

August 20, 2018

Awful customer Service I stopped by the dealership to cancel my extended warranty plan two and half months ago, and as of today the funds is still not received by my bank. C More

by abaltimy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Rosenfeld, Victor Hong
Sep 14, 2018 -

Heritage Subaru Catonsville responded

While many customers would not have taken the time to write, we appreciate the fact you shared your experience with us to help make us better. Also, thank you for taking our call and giving us an opportunity to discuss your experience at Heritage Subaru Catonsville. The first impression you receive of our dealership is important to us and we sincerely apologize for falling short of your expectations and any resulting inconvenience. We have reviewed your comments with our management team and our sales staff and they will use this information to make the process better. If at some point in the future we may be of service to you, please contact our Director of Operations, Dan Matysek, at dmatysek@mileone.com or 410.818.2218. Thank you for your time and your valued input.

August 16, 2018

Good Service LeJuan has excellent ceutomer relations skills. She knows her stuff when it comes to Subaru service. She is thorough and explains the service process More

by John Egan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Aug 19, 2018 -

Heritage Subaru Catonsville responded

John, we're happy you found our staff to be so supportive during your experience here at Heritage Subaru Catonsville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 08, 2018

Best Service Lejuan is very nice and helped me with ordering parts for my car and schedule appointments according to me convenience. She is very helpful and rate More

by Kavitha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Aug 10, 2018 -

Heritage Subaru Catonsville responded

We are glad we could provide you with quality service! We are always more than happy to assist you if anything else comes up. Take care!

...
18
...