Heritage Subaru Catonsville - Service Center

Excellent service Awesome service. Quick and reliable. Very professional. Will definitely recommend to my friends and family. Everyone in the dealership is very hel Awesome service. Quick and reliable. Very professional. Will definitely recommend to my friends and family. Everyone in the dealership is very helpful and knowledgeable. A+ More

Superior service The AC in my 18 month old Forester stopped working in the middle of August. I was able to get an appointment on the day and time I needed. The compres The AC in my 18 month old Forester stopped working in the middle of August. I was able to get an appointment on the day and time I needed. The compressor was broken and I was just 1400 miles beyond the warranty. They not only fixed it while I waited but they also put it in under the warranty. I was charged nothing. As busy as they were that day, my car was washed and in 2 hours I was on my way in a clean and a much cooler car. The staff were hustling but could not have been nicer to me! Thank you! More

Oil chsnge I experienced Excellent service... along with a professional and friendly staff. Staff was conscientious about meeting my needs.Would recommend the se I experienced Excellent service... along with a professional and friendly staff. Staff was conscientious about meeting my needs.Would recommend the service department to others. More

Awful customer Service I stopped by the dealership to cancel my extended warranty plan two and half months ago, and as of today the funds is still not received by my bank. C I stopped by the dealership to cancel my extended warranty plan two and half months ago, and as of today the funds is still not received by my bank. Called finance department and was told that i will be contacted back about this issue, and no call back. Called again finance department and once again, no one is returning my phone calls. I finally called the GM of the dealership and left him voicemail with a summary of the issue, and no response back. Unlike when i was in the market buying the car from them, i was getting phone calls, emails and text messages daily to make sure i bought the car. VERY POOR BUSINESS. More

Good Service LeJuan has excellent ceutomer relations skills. She knows her stuff when it comes to Subaru service. She is thorough and explains the service process LeJuan has excellent ceutomer relations skills. She knows her stuff when it comes to Subaru service. She is thorough and explains the service process from start to finish. She is an asset to the Heritage Subaru team. More

Best Service Lejuan is very nice and helped me with ordering parts for my car and schedule appointments according to me convenience. She is very helpful and rate Lejuan is very nice and helped me with ordering parts for my car and schedule appointments according to me convenience. She is very helpful and rate her as best service representative. More

Best Customer Service Lejuan is always welcoming! Servicing my car since i bought it from them! I like the fact they wash and vacuum the car every time I service! Lejuana i Lejuan is always welcoming! Servicing my car since i bought it from them! I like the fact they wash and vacuum the car every time I service! Lejuana is the best!!! Thanks for servicing my Outback!!! More

Impeccable Customer service Always a pleasure when I’m getting my car worked on at Russell Subaru in Catonsville. Lejaun makes sure I’m good every time and makes my experience sm Always a pleasure when I’m getting my car worked on at Russell Subaru in Catonsville. Lejaun makes sure I’m good every time and makes my experience smooth no matter what. More

Fast and friendly I needed an oil change before going out of town and got it done within an hour of my call. Thanks for fast, friendly service. I needed an oil change before going out of town and got it done within an hour of my call. Thanks for fast, friendly service. More

36000 mile check, oil change Appointments are easy to schedule. Although it took a little longer than I expected, my appointment started on time. Staff are all knowledgeable, welc Appointments are easy to schedule. Although it took a little longer than I expected, my appointment started on time. Staff are all knowledgeable, welcoming, helpful, and caring about my car and my comfort while I was waiting. Thank you! More