Heritage Subaru Catonsville - Service Center

Amazing Customer Service I have been going to this dealership for couple years now and always had a very good experience. The team is very personable, friendly and provide exc I have been going to this dealership for couple years now and always had a very good experience. The team is very personable, friendly and provide excellent customer service. Bought a Forester few months ago and May Farris in sales helped with the purchase and worked with the price (just like last time when she helped my brother get a Wrx). Recently had an issue when my car went through car wash with open moonroof. Ryan Morse and LeJuan Robinson completely took care of it. More than impressed like always! More

Service of 2018 Impreza Lejuan was engaging and knowledgeable. My car was dealt with promptly and professionally. And was returned clean - which is always appreciated. The Lejuan was engaging and knowledgeable. My car was dealt with promptly and professionally. And was returned clean - which is always appreciated. The young man who greeted me in the service bay was very nice. Car was taken off for its service promptly. More

I like the service the evaluation is a pain Ms Robinson was great. She knows the product and suggested appropriate solutions.The wait was not long.The waiting room was comfortable even with cons Ms Robinson was great. She knows the product and suggested appropriate solutions.The wait was not long.The waiting room was comfortable even with construction More

Great experience Lejuan is professional and very competent/efficient at her job. But above all, she is genuinely friendly and eager to help you. She seem to have an ex Lejuan is professional and very competent/efficient at her job. But above all, she is genuinely friendly and eager to help you. She seem to have an excellent work ethic and her courteous and friendly nature leaves a very positive impression. More

Great Experience Lejuan is GREAT! Honestly the only person I will deal with when going back to the dealership. She is always friendly and making sure my needs are bein Lejuan is GREAT! Honestly the only person I will deal with when going back to the dealership. She is always friendly and making sure my needs are being met. She’s constantly checking in to ensure everything went well and was up to my expectations More

Pleasant experience Lejuan and all the personnel at Heritage Subaru of Catonsville took great care of me and my car. They were courteous and friendly and took care of my Lejuan and all the personnel at Heritage Subaru of Catonsville took great care of me and my car. They were courteous and friendly and took care of my car efficiently. Going there for service is always a pleasant experience. More

Above and beyond I was travellong from NJ and my AT transmission oil light started blinking. LeJuan Robinson took care of me and went out of her way to stay in contac I was travellong from NJ and my AT transmission oil light started blinking. LeJuan Robinson took care of me and went out of her way to stay in contact while I had a free loaner car. I had the 100k extended warranty and although my Crosstrek was only 4 years old, I have 120k miles on it. She was Persistent with Subaru and corporate approved the coverage. An amazing degree of customer care and service for an out of town guy passing through. I’m coming back to Catonsville to buy my next Subaru!!Thank you LeJuan and Ryan. Great service — great people. Bob M. Branchburg, NJ More

Lejuan Robinson provided exceptional service! Lejuan Robinson provided exceptional customer service on my air conditioning repair for my 2017 Forester. Even though my vehicle was 2,000 miles over Lejuan Robinson provided exceptional customer service on my air conditioning repair for my 2017 Forester. Even though my vehicle was 2,000 miles over warranty, Lejuan coordinated with Subaru to provide a new A/C condenser at no cost to me. Thanks to Subaru and Lejuan for standing behind their product! Lejuan is always a pleasure to deal with and is very well informed on the status of your vehicle throughout your service experience. More

One of my worst service experiences Let me start with this. The only reason they got 2 stars is because they actually made an effort to fix my concerns. My story begins before my vaca Let me start with this. The only reason they got 2 stars is because they actually made an effort to fix my concerns. My story begins before my vacation. I have a nagging check engine light and an airbag recall to take care of. I figured, why not let the dealer handle both repairs. They handle the airbag recall that day and inform me that the code is for failed catalytic converter. They also want to replace my plugs since the car has 115k and they will be worn soon. They won't have the parts in until after my trip, the quoted cost over the phone is $1400 parts and labor. Cool On my trip I notice that my dash is scratched, cut and gouged around the edges, as if pried off. Upon returning I bring my car back in for the service. They replace the converter and the plugs, but also replace all the plug wires saying it was a necessary part of replacing the plugs. I'm now informed my car is ready. I call for a courtesy pickup at 4pm. They don't arrive to pick me up until after 520. Upon reaching the dealer at 530, everyone but the cashier is gone. The bill has now risen from a quoted $1400 to nearly $1900 without my consent. Not only this, but there is a $30 charge for the recall included. There's nobody for me to argue with. I need my car back immediately. I have no choice but to pay the full $1900 and call back to argue the charges later. After 2 phone calls, one with the manager, Heritage agrees to reduce the charge to the agreed on $1400. I tell them about the dash damage and they agree to repair it for free. I drop my car off for this, they give me a loaner. I ask them to identify an overheating issue while they have my car for the dash reapir, I should know better by now. I'm told the car is ready, so I arrive to pick it up. I'm told they ordered the wrong parts and it'll be 2 more days. They also inform me that my overheating is due to radiator fan failure. They want $1200 for the fix when I can buy the parts for $100 and complete the fix in a half hour. Turns out they added in random hoses, unrelated gaskets and a dome light. 2 days later I pick up the car and inform them I won't take the reapir from them. I won't be back More

LeJuan Robinson is wonderful LeJuan listened attentively and noted each of my concerns with my Subaru Outback for the mechanic to look at. She gave me an accurate window of time LeJuan listened attentively and noted each of my concerns with my Subaru Outback for the mechanic to look at. She gave me an accurate window of time for the software update and regular vehicle maintenance to be completed and also had my car vaccumed. I greatly enjoyed working with her. More