Heritage Subaru Catonsville - Service Center

Great service , accommodating. Friendly and fast. I would recommend and hzve recommended people here. They seem honest and will try to save the customer m service , accommodating. Friendly and fast. I would recommend and hzve recommended people here. They seem honest and will try to save the customer money whenever possible More

Worst service ever I mean ever Let me start by saying this location has the worst customer service from the employees giving u attitude being very unprofessional going back and fort Let me start by saying this location has the worst customer service from the employees giving u attitude being very unprofessional going back and forth with me about my vehicle cursing at me saying she could give 2 about ur vehicle it’s not hers saying it’s all kinds of stuff to me as if we was on the street I don’t see how somebody like that works for this company or is the face of this company when she clearly doesn’t have customers service skills what so ever and it’s very said makes me not want to ever buy a Subaru again oh and her name is Lejuan Robinson!! She really needs to be terminated from this place I mean I’m disappointed oh how someone the same color as me talk to me like she crazy totally unacceptable when y’all messed up my vehicle came in for a recall repair for my tail light which is not even replaced or corrected then I leave instantly my car overheated and broke down I bring it back the service tech was gone when I spot to him 30 prior it just don’t make sense how the service close at 7pm and all the service techs was gone by 5:50pm this sounds like some fishy business how u say I have a recommendation for a radiator I Leave my car instantly overheats on the way home bring it back in u say they wrote on the paper radiator crack when no one ever say anything about my radiator being cracked one of there tech broke my car and trying to find a way to cover his xxx let me tell u this will be the last of this scamming place will touch my vehicle worst place ever and the said part is this is ur local Subaru dealer More

How to correct a mistake I took my 2018 Subaru Outback in for 2 recalls, and I had a 9:30 appointment. When I picked it up at the end of the day they had failed to complete t I took my 2018 Subaru Outback in for 2 recalls, and I had a 9:30 appointment. When I picked it up at the end of the day they had failed to complete the service or call to inform me. The next day, the manager called and apologized and made every effort to correct the mistake. They picked the car up at my house, fixed it, and returned it. Thank you Ryan for making things right. More

The worst service ever experienced The service of this dealer is the worst I have ever experienced. If you are planning to buy Subaru, please review my experience with this dealer's exp The service of this dealer is the worst I have ever experienced. If you are planning to buy Subaru, please review my experience with this dealer's experience: The service is to recall Takata airbag. I made an appointment on 03/08/2019 and was told it took around two hours to replace the airbag, it is until 4:30PM that the service adviser called informing that the job cannot be done and it will be complete by noon time next day. I called next day to the service, nobody answered the phone even I left message and no any returned phone call. The third day, I called, still no body answered and no returned call either. I had to borrowed a car and drove to dealer at noon time ( my lunch break time) and finally was able to talk a service adviser, and it turned out my car has not been taken care of after more that 36 hours !!! I talked to an adviser and asked him this airbag recall has been in news for many years and how this recall was so late. I was told there no enough supply of airbag. I just wonder why Subura put passage in danger they already knew the defect airbag call cause fatal injury. I have been with this dealer for oil change and tire rotation for five time, each time they either fail to put back the tire lid or returned the car with dirty look even their service listed car wash. More

Great Service. Lejuan did a great job. Explaining everything that needed to be done and went above and beyond in getting me everything that I could need. Lejuan did a great job. Explaining everything that needed to be done and went above and beyond in getting me everything that I could need. More

Extraordinary service Great customer service from Lejuan. Lejuan and the rest of the team go beyond to get repairs done. No hassles and definitely recommend. She's great at Great customer service from Lejuan. Lejuan and the rest of the team go beyond to get repairs done. No hassles and definitely recommend. She's great at keeping you up-to-date on the status of your vehicle and making sure everything is going well once repairs are complete. More

Jennifer and Lejuan Throughout my two years with my 2017 Subaru Forester, I have received incredible service from these two women. They are kind, considerate, helpful, an Throughout my two years with my 2017 Subaru Forester, I have received incredible service from these two women. They are kind, considerate, helpful, and honest. I know that I can count on them to fully explain all procedures and protocols to me, and I know that my vehicle is in excellent hands when I work with them. I would recommend them without reservation. I appreciate their commitment to excellence and top-notch customer service. More

Very satisfied. Although I was very disappointed with the failure of my radio and GPS system and the length of time for a replacement I was very appreciative with how Although I was very disappointed with the failure of my radio and GPS system and the length of time for a replacement I was very appreciative with how my issue was handled by the service department. The representative Joshua Colon was very responsive and gave me accurate information on when I could expect the replacement part. When I expressed disappointment with the length of time, my issue was escalated to the manager, Ryan Morse, who offered me a loaner while I waited for the part. Although I didn't take the loaner I really appreciated his willingness to help me. When the part arrived Joshua kept me informed of the installation progress and insured that the installation was coordinated with SiriusXM to activated the new radio. Also, Kevin Riebert, the Product Specialist helped me with and issue with my GPS. All three of these gentlemen handled my issues with professionalism. More

Best Subaru Service I Have Ever Received I have owned three Subaru Outbacks (2000, 2008, 2018) This is the first time I have purchased from Heritage. Service is the BEST I have ever receive I have owned three Subaru Outbacks (2000, 2008, 2018) This is the first time I have purchased from Heritage. Service is the BEST I have ever received anywhere! I have been very impressed with Heritage so far and expect to continue to receive 5-star in the future. Their set up with a personal service assistant is very helpful and you know that there will be no mix up or confusion about the needed service because your personal service assistant puts it directly into the computer while you are describing your concerns and takes the time to truly clarify any issues or questions you may have.. The personal service assistant is very knowledgeable and professional yet friendly. He or she (I have had each) will go the extra mile and consult one of the service managers if needed before finalizing your order. He or she will then go over in detail what he has entered into the computer and ask you if there is anything he needs to change. As I said, it is the very best service I have ever received during the 18 years I have owned Subaru Outbacks. More

Excellent! Jennifer took care of me in less than 5 mins. She gave phenomenal customer service! No where else I would rather go to have my Subaru worked on Jennifer took care of me in less than 5 mins. She gave phenomenal customer service! No where else I would rather go to have my Subaru worked on More