Heritage Subaru Catonsville - Service Center

Great customer service This is the first time I have taken my car in to be serviced. I was.going in for routine maintenance. Lejuan was very professional and her commitment This is the first time I have taken my car in to be serviced. I was.going in for routine maintenance. Lejuan was very professional and her commitment to her customers and ensuring they have everything the need was top of her list. More

Great service I came in for a routine oil change and was serviced by lejuan. She made the process easy and fast. She even showed me my dirty air filter and recommen I came in for a routine oil change and was serviced by lejuan. She made the process easy and fast. She even showed me my dirty air filter and recommended I get a new one, so I did. She applied any existing discounts offered by the dealership. More

Needed repair on short notice and Lejuan SAVED me! I called in early in the morning seeing if they could accommodate a repair I needed on very short notice. Lejuan was ABSOLUTELY OUTSTANDING in solving I called in early in the morning seeing if they could accommodate a repair I needed on very short notice. Lejuan was ABSOLUTELY OUTSTANDING in solving my issue. She was able to get my car looked at immediately that morning and always provided a great attitude, great communication and a very friendly demeanor. She communicated with me every step of the way and even helped me get a shuttle to and from the Dealership. I wish I could give her a 10 star review!! More

Service Lejuan Robinson is an outstanding Service Representative, She is an individual who sets the high bar for customer satisfaction that others continually Lejuan Robinson is an outstanding Service Representative, She is an individual who sets the high bar for customer satisfaction that others continually strive to achieve. During this service she ensured conduct and delivery of a multi-point report card in order to identify additional service to ensure car performance and safety. She has earned the opportunity for more management responsibility and immediate promotion. More

Always a pleasant experience First off, I've never regretted getting my Subaru Crosstrek. Second, dealing with the sales people in Heritage Subaru was great-they make you feel th First off, I've never regretted getting my Subaru Crosstrek. Second, dealing with the sales people in Heritage Subaru was great-they make you feel they hear you, follows up on you. And finally, getting my vehicle serviced is the best. LeJuan Robinson has been my advisor twice. She knows what she is doing, makes each customer comfortable and listened to. It's even her first day back after her maternity leave and she is a rock star! Kudos LeJuan! More

Great service I had a very good experience here today with Michael Spencer. The service was quick and efficient. Michael was great to work with. Made sure that my c I had a very good experience here today with Michael Spencer. The service was quick and efficient. Michael was great to work with. Made sure that my car was taken care of More

Excellent service From the minute I pulled in to the drive I felt confident with the service I would receive. They went above and beyond the typical service dept. to From the minute I pulled in to the drive I felt confident with the service I would receive. They went above and beyond the typical service dept. to satisfy my needs. More

The place to go for service! Prompt and dependable service! Check-in area and offices very neat and clean. Printout of service details very professional.Waiting rooms well stocked Prompt and dependable service! Check-in area and offices very neat and clean. Printout of service details very professional.Waiting rooms well stocked with magazines. Snacks and cool drinks available. Play room and books for kids very nice. Heritage Subaru in Catonsville is definitely the place to get your car serviced! More

Excellent I will definitely have all my regular maintenance here from now on.Excellent!Excellent,excellent,excellent,excellent,excellent,excellent,excellent,exc I will definitely have all my regular maintenance here from now on.Excellent!Excellent,excellent,excellent,excellent,excellent,excellent,excellent,excellent,excellent,excellent,excellent, and excellent! More

Recent Visit Great customer service only subaru dealership I would ever use.Work has always been done right in one visit. Service writers and car technicians are t Great customer service only subaru dealership I would ever use.Work has always been done right in one visit. Service writers and car technicians are the best. More