Heritage Subaru Catonsville - Service Center

Increasingly poor service ending in disaster Having bought my Subaru from this dealership (then Russel), as it aged, I assumed that the dealer would be the BEST service to enhance the Subaru Fore Having bought my Subaru from this dealership (then Russel), as it aged, I assumed that the dealer would be the BEST service to enhance the Subaru Forester's legendary longevity. Starting last year, there were experiences with lack of accurate communication, missed deadlines and, worse, endangerment to my safety in the way that Heritage serviced the car. While I was willing to pay for the higher price of service for these issues they said were necessary (new rack and pinion as well as steering pump), getting an accurate diagnosis as well as repair stretched over many weeks. The same symptoms as LOSS of tight steering appeared. At my last visits, I urged them to fully check out the AC/Heat system. Several weeks later the AC belt broke and hit the Timing Belt and within minutes the engine was fatally damaged. I now have a well-cared for 2002 Forester with only 125,000 miles, no rust, clean interior and lots of new parts that sits on a lot and is worth little. All preventable, but not from Heritage Subaru Service. More

Absolutely perfect every visit! Everyone is highly knowledgable, friendly, and provide excellent service. The service department thoroughly explains every detail so you know what's going on with your knowledgable, friendly, and provide excellent service. The service department thoroughly explains every detail so you know what's going on with your vehicle. More

Ms Lejuan Robinson provides excellent service to me when I brought in my vehicle on April 2, 2020. She was attentive, helpful, and informative in helping me understand the service details. She was courteo I brought in my vehicle on April 2, 2020. She was attentive, helpful, and informative in helping me understand the service details. She was courteous, friendly, and made me feel that ensuring good service was very important to her. She is altogether a consummate professional! More

My experience at Subaru has been great. The car is for my wife but I take it in for service for her. I love the car and it is such a refreshing feeling to have a service department that is there for you. Mic wife but I take it in for service for her. I love the car and it is such a refreshing feeling to have a service department that is there for you. Michael is the advisor that I have been working with for the past few services and he is just amazing. He always greets me with a smile. Listens to what I have to say and always addresses our concerns for the vehicle. I was sad to hear that he will be leaving the company soon. He assured me that he will have the next best advisor to help me along the way. Looking forward to my next service visit. More

Michael was enormously helpful with each step of my experience. When my wait was longer than expected, he gave me a discount. When I needed an extra maintenance check, he offered me a loaner car so I w experience. When my wait was longer than expected, he gave me a discount. When I needed an extra maintenance check, he offered me a loaner car so I wouldn’t have to wait. At the end of my day, he saw my car hadn’t been washed after the second inspection and did so personally. He had a smile on his face the entire time I interacted with him. Thank you for your incredible service, Michael! More

Service Appointment Lejuan greeted me first thing in the morning with a friendly smile and an upbeat hello. Most people hate taking their car in for service, but friendl Lejuan greeted me first thing in the morning with a friendly smile and an upbeat hello. Most people hate taking their car in for service, but friendly and helpful customer service goes a long way in instilling confidence. Lejuan continued to be courteous when calling to tell me my vehicle was ready, and through the pick up process. Great experience. More

Customer for Life! I was having trouble with my tire pressure sensors and decided to swing by on a Friday afternoon for service. Normally, I would schedule an appointmen I was having trouble with my tire pressure sensors and decided to swing by on a Friday afternoon for service. Normally, I would schedule an appointment in advance, but was close by and figured I'd drop in to see if they could possibly fit me in on short notice. Lejuan greeted me immediately upon my arrival and was a pleasure to work with during my visit. I explained the problems with my car and she concisely explained the process and timeline I could expect for my service. I waited roughly an hour for my service to be completed, which for a Friday afternoon was very impressive. Lejuan detailed the services performed and asked if I had any questions regarding my visit. Working with Lejuan was a joy and it's safe to say you've all earned a customer for life. Thank you for the exceptional service! More

Always excellent customer service experience with Lejuan! We have a four-year old Subaru Outback and have used Heritage Subaru Catonsville for our service/maintenance requirements. Lejuan Robinson has been o We have a four-year old Subaru Outback and have used Heritage Subaru Catonsville for our service/maintenance requirements. Lejuan Robinson has been our service advisor and she has always been friendly, very knowledgeable, capable and determined to ensure customer satisfaction. I highly recommend to request Lejuan as a service advisor to anyone that is a customer of Heritage Catonsville Subaru. Chuck N. More