Back

Heritage Subaru Catonsville - Service Center

Baltimore, MD

4.8
347 Reviews

347 Reviews of Heritage Subaru Catonsville - Service Center

Sort by
July 07, 2025

Warm people to deal with, clean environment. Ashlyn was great to deal with… only set back, car was not washed as promised… and this is the second time with this dealership…. Everything else Is More

by Colaniemo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlyn McCormick
Jul 11, 2025 -

Heritage Subaru Catonsville responded

Hi, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out Service Director, Bob Paolucci, bob.paolucci@mileone.com, 443.251.2370 and we will work with you personally in rectifying the issues you experienced.

June 12, 2025

Lynese is outstanding, very knowledgeable, very personable, the best. She is all your dealership representss. More

by richard.weinroth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynese
Jun 13, 2025 -

Heritage Subaru Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 10, 2025

I brought my car in for a routine inspection. I really appreciate Lynese's professionalism and willingness to answer all my questions. On one hand, I think this is something consumers expect, but More

by Jared I.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynese Hutchinson
Jun 13, 2025 -

Heritage Subaru Catonsville responded

Hi Jared, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

June 06, 2025

I brought my Subaru Outback in for a 12,000 mile service and worked with Lynese. She was excellent to work with, listened carefully to a couple of questions that I had, made sure they were addressed in the More

by mm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynese Hutchinson
Jun 10, 2025 -

Heritage Subaru Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 04, 2025

May came to my rescue. I was out of town and my 2017 Subaru could not be repaired. May helped me find the right Crosstrek and worked through all the issues with an out of t More

by JMM edgewater
Recommend Dealer
Yes
Employees Worked With
May Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Queen Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2025 -

Heritage Subaru Catonsville responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

June 03, 2025

I arrived in town with an overheating Subaru Outback. First, I was able to get an appointment asap. Second, Sadari was my service advisor. She stayed with me throughout the process My 9 year old Subar More

by JMM edgewater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
May Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Queen Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Heritage Subaru Catonsville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

June 03, 2025

Ashlyn resolved problem, communicated clearly, and was courteous. She listened and updated me on progress and answered questions patiently. More

by aigould
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlyn
Jun 06, 2025 -

Heritage Subaru Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 24, 2025

Lynese was my advisor for my first appointment. Exceptional and efficient. Quickly in and out More

by benjimat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynese Hutchinson
May 25, 2025 -

Heritage Subaru Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

May 22, 2025

Great walk in service to fix a tire that had a nail in it. In particular, Lynese Hutchinson provided exceptional customer service throughout the process More

by welbon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynese Hutchinson
May 24, 2025 -

Heritage Subaru Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 14, 2025

I brought my new Subaru Outback in for service and was extremely pleased with the professional care that was provided to me. Great communication with status and an overall positive experience. More

by mhsmith485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlyn McCormick
May 16, 2025 -

Heritage Subaru Catonsville responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

1
...