Heritage Subaru Catonsville - Service Center

I brought my Subaru Outback in for a 12,000 mile service and worked with Lynese. She was excellent to work with, listened carefully to a couple of questions that I had, made sure they were addressed in the and worked with Lynese. She was excellent to work with, listened carefully to a couple of questions that I had, made sure they were addressed in the service, and followed up with me afterwards to confirm they had been taken care of. Thanks so much! More

May came to my rescue. I was out of town and my 2017 Subaru could not be repaired. May helped me find the right Crosstrek and worked through all the issues with an out of t I was out of town and my 2017 Subaru could not be repaired. May helped me find the right Crosstrek and worked through all the issues with an out of town buyer I didn’t have the title. I didn’t have my checkbook. May made it all work and I now have my fifth Subaru. May knows her Subarus and the sales process throughly. She helped make a difficult situation easy for me. I highly recommend her. More

Ashlyn resolved problem, communicated clearly, and was courteous. She listened and updated me on progress and answered questions patiently. courteous. She listened and updated me on progress and answered questions patiently. More

I arrived in town with an overheating Subaru Outback. First, I was able to get an appointment asap. Second, Sadari was my service advisor. She stayed with me throughout the process My 9 year old Subar First, I was able to get an appointment asap. Second, Sadari was my service advisor. She stayed with me throughout the process My 9 year old Subaru was not able to be repaired. Sadari made certain I was fully informed. She made sure I had a safe loaner. My car was not safe. She is knowledgeable, patient, kind and just an amazing person. I highly recommend Sadari and Heritage Subaru More

Lynese was my advisor for my first appointment. Exceptional and efficient. Quickly in and out Exceptional and efficient. Quickly in and out More

Great walk in service to fix a tire that had a nail in it. In particular, Lynese Hutchinson provided exceptional customer service throughout the process it. In particular, Lynese Hutchinson provided exceptional customer service throughout the process More

I brought my new Subaru Outback in for service and was extremely pleased with the professional care that was provided to me. Great communication with status and an overall positive experience. extremely pleased with the professional care that was provided to me. Great communication with status and an overall positive experience. More

Had an appointment to get the breaks replaced. Got in and got it done. Additional recommendations were done in regards to the state of my truck. I was hoping for the shuttle to take me home, but i Got in and got it done. Additional recommendations were done in regards to the state of my truck. I was hoping for the shuttle to take me home, but it was not available and by the time it was available it was 30 minutes before job was completed. Other than that. Great service and communication from Ashlyn throughout the process. I especially like the communication from maintenance technician with the video and options to accept or decline services with exact charge listed for my review. Overall great experience. More

Sadari Walters was recently my service representative for my Subaru. She was very professional, kept me well informed, and had excellent follow through. She stands for a quality and timely service experience my Subaru. She was very professional, kept me well informed, and had excellent follow through. She stands for a quality and timely service experience. She is also very considerate and kind. Thank you Sadari!!! More

the receipnist is not so experiansed, for my car some noise, first day, she evaluate and ask me replace 4 bushes, still have noise, second day replace one side wheel bearing, and the noise gone, but I pa noise, first day, she evaluate and ask me replace 4 bushes, still have noise, second day replace one side wheel bearing, and the noise gone, but I pay all for more than $1,400, I think it should be fix in first day and find the Noise coming from the wheel bearing. what can I say? the dealer even does not want second day fix wheel bearing free charge. More