Heritage Subaru Catonsville

Terrible The service I received was terrible. I had some We Owe You’s from when I bought the car. It took forever to get ahold of people and to schedule a time The service I received was terrible. I had some We Owe You’s from when I bought the car. It took forever to get ahold of people and to schedule a time to come in. Apparently, a time was scheduled without me knowing an exact time which I could have never made it to because of work. I thought I would either hear from someone about a time or call after work and go by. Thankfully I had work and didn’t just drive up in morning because they did not have the part that they needed for key and I do not live or work close by. I got a call from service department around the time of my supposed appointment time saying they did not have the part. Once I finally got a hold of someone, Katie, it took forever to hear back. She was supposed to call me back but never did and it took me following up days later to find out they had the part in. Finally an appointment was scheduled. I get there and get rental car. I had planned to stay within area because I was told by the guy that scheduled it that it would be done that day and I had somewhere to be that night. It was getting later so I called to find out when it would be ready and was then informed it would not be ready that day. No one had told me that when I was there. So I stayed in area when I did not need to that day and then was late for where I needed to be that night. I did not hear from anyone next morning about my car. I contacted service department/Katie and finally got a voicemail back mid day that they had finished there part and it was being sent to detail and that she would call when it was done. So again, I am assuming I would have my car back and need to pick it up before close so I was planning my afternoon/evening around that. When I did not hear anything I called and left voicemail for Katie. Needless to say I did not hear anything that night or the next morning. I called in morning and I believe it was LeJuan said my car was ready and could be picked up. So I drove all the way there but when I got there she was not able to locate the paperwork and/or keys. I explained my terrible experience and LeJuan seemed to be trying her best to locate everything. She was also apologetic about my experience. Finally my car is ready but the seats were still wet and the car smelled very bad. They had to put plastic on seats for me to drive it home. I had to drive with windows down because of smell. I also had asked LeJuan for the results or report from having my car checked because of check engine lights being on and codes coming back. She was not able to give them to me as she said they were with Katie’s cars copy. I asked if they could be emailed and she said she would email them on Monday. She also said she talked to her manager and that he would be contacting me about my experience and that she would follow up as well. Monday came and went and I did not hear from anyone. I still have not received copy of vehicle check or an answer to why my check engine lights were on and codes came back. I have not had a follow up from Katie, LeJuan, manager, or anyone from Subaru. I had to drive in my new Subaru not knowing for sure that everything was okay with it to OCMD and WV which is an uneasy feeling. The experience was terrible all around. There was complete lack of communication, extreme difficulty getting in touch with people and scheduling service. Zero follow up and follow through. Ultimately terrible customer service. More

6 Month Service Lejuan was wonderful. She got me in right away, showed me to the waiting room and offered complimentary beverages. I asked if there was WiFi, as I nee Lejuan was wonderful. She got me in right away, showed me to the waiting room and offered complimentary beverages. I asked if there was WiFi, as I needed to do some work (and I just moved so I don’t have any yet at my new place), and she was super helpful. She came to get me at the exact time she said my car would be ready. She told me that I could sit and work as long as I liked and to just get her when I was ready. I can’t get over how wonderful everyone is at Heritage Subaru Catonsville from sales to finance to service! More

Unexpected Thanks to our sales person Steve Sherman we felt like family. His no pressure and accommodating personality made all the experience. He even went beyo Thanks to our sales person Steve Sherman we felt like family. His no pressure and accommodating personality made all the experience. He even went beyond our expectations and helped my son out with his non Subaru vehicle just for bringing my wife and I back in to pick up the vehicle. More

Excellent buying experience of a quality product I got lucky...I met an outstanding salesperson, Steve Sherman, at Heritage Subaru Catonsville. He is friendly, nice, great to talk to, and importantly I got lucky...I met an outstanding salesperson, Steve Sherman, at Heritage Subaru Catonsville. He is friendly, nice, great to talk to, and importantly he is ready to offer you a great deal right away. Subaru products receive terrific reviews from Consumer Reports, car magazines, websites, other magazines, and youtube videos. I test drove and I was ready to buy the Forester. I bought the Subaru Forester from Heritage Subaru Catonsville without hesitation. A low pressure dealership which offers great pricing right away works for me. More

What an experience Had a great experience at this dealership! It all started from the available vehicles emailed to me by Ashley, the wonderful care taken by Mr. Lee, a Had a great experience at this dealership! It all started from the available vehicles emailed to me by Ashley, the wonderful care taken by Mr. Lee, and the finance handling by Danny/Brandon and the sales manger Sterling. Special thanks to Mr. Matysek for checking in with us during the whole process. Definitely recommend visiting this dealership if you’re in the market for a Subaru for a great price! I hope the general manager knows how great of a team he has. They really make Heritage Subaru of Catonsville look good. More

"Got the car I wanted." I went to the Heritage Subaru Catonsville Dealership to look at a used 2015 Subaru that I had viewed online. Steve Sherman took care of me. From get I went to the Heritage Subaru Catonsville Dealership to look at a used 2015 Subaru that I had viewed online. Steve Sherman took care of me. From getting the car for me to test drive to the time the sale was complete, Steve was great. He was knowledgeable, informative, helpful, and time efficient in a professional and personable way. I appreciate all that he did to make this experience exceed my expectations. I will recommend Steve and the dealership to anyone buying a car. More

Buying a new car Matt Nemetz answered my first email inquiry about a new Outback. I hadn't bought a new car in 14 years but he made it easy and painless. My new car Matt Nemetz answered my first email inquiry about a new Outback. I hadn't bought a new car in 14 years but he made it easy and painless. My new car was cleaned and ready for me when everything else was finished. I will definitely go back when I'm in the market for another vehicle. More

6 month service Came for a 6 month service. Waited on the line for 5 minutes until someone approached me. Nobody new who was my adviser. Waited for another 10 minu Came for a 6 month service. Waited on the line for 5 minutes until someone approached me. Nobody new who was my adviser. Waited for another 10 minutes on waiting room until a very helpful lady, which i dealt before approach me and took care of me. From then on everything went fine. My complain: asked for the car to be washed and the result was very poor. Thank you More

Great car buying experience. We went to the dealership to trade our Subaru Outback for a new Outback. Steve Sherman went above and beyond. He spent a great deal of time with us, l We went to the dealership to trade our Subaru Outback for a new Outback. Steve Sherman went above and beyond. He spent a great deal of time with us, listened to our needs and delivered a great vehicle with a fair deal. Thank you! More

Easy! Heritage of Catonsville offers great customer service! I come from a family of Subaru owners, we've had 11 over the years, so I have spent a fair amou Heritage of Catonsville offers great customer service! I come from a family of Subaru owners, we've had 11 over the years, so I have spent a fair amount of time in Subaru dealerships - I highly recommend working with the Heritage of Catonsville group! I have taken my 2010 Impreza here multiple times for service and repairs - Kati Henshall and her team are wonderful. I am always able to get an appointment quickly, my car is ready when expected, and the team keeps me in the loop about repairs, cost and timelines. Due to this, when Kati walked me through the options of what to do with that had 156,000 miles and needed $5K in repairs, I knew I was getting a truthful list of options and I felt comfortable with her opinion that a new car was my best, long-term option. The great customer service I've had in the service department absolutely carried over when purchasing a 2018 Forrester. Steve Sherman and Kevin Engle never rushed me in my decision and answered all of my questions. I never felt that I was being pushed to accept upgrades I didn't want/need and couldn't afford. I could not be happier with my experience and new car, and feel confident I will receive great service with oil changes and tune-ups to come! More