Heritage Subaru Catonsville

My experience Steve is an experienced salesperson who immediately understood what we were seeking and was able to guide us through the process graciously and effici Steve is an experienced salesperson who immediately understood what we were seeking and was able to guide us through the process graciously and efficiently. He responded helpfully to our cues and did not push us toward accessories or services in which we had no interest. His help was greatly appreciated. More

Best Car Buying Experience Ever! Steve Sherman and the team at Heritage Subaru Catonsville provided the best car buying experience I've had yet! The team is very friendly, no haggle a Steve Sherman and the team at Heritage Subaru Catonsville provided the best car buying experience I've had yet! The team is very friendly, no haggle and a pleasure to do business with! More

False Charges and Cheating I go for my 30000 mile subaru Legacy 3.6 R service. The website says it will cost about 265. After three hours the lady comes back and tells me that t I go for my 30000 mile subaru Legacy 3.6 R service. The website says it will cost about 265. After three hours the lady comes back and tells me that the cost of the service is more than 450. I am shocked for obvious reasons because only things they did was oil change tire rotation engine oil and a recall. Then she changes something on the computer and charges 307. I see the bill it says parts cost 60 dollars and the rest guess what. We are sitting there for 3 hrs. At the start I told the assistant that your website says 265 can you show me what it includes, and she is like ill get back. No communication again. They didn't even show you the multi inspection report or give you any insights as to how the car is. Horrible experience. Valvoline or good year would do a better job. More

Excellent Support After a mishap with getting my car serviced, I came to the dealership side to see if I could terminate my current lease and lease a new car. Immediate After a mishap with getting my car serviced, I came to the dealership side to see if I could terminate my current lease and lease a new car. Immediately and very easily, they were able to assist me and within a couple of hours, I had released a new car. More

Took the time to really help me out. My car broke down on the highway on a Saturday and was able to take my car to the dealership and got it fixed better than before in a timely manner. My car broke down on the highway on a Saturday and was able to take my car to the dealership and got it fixed better than before in a timely manner. More

New Ascent! I bought a 2019 Ascent from Heritage and I couldn't be more pleased with the professional service I received. The car is great and the sales staff we I bought a 2019 Ascent from Heritage and I couldn't be more pleased with the professional service I received. The car is great and the sales staff were amazing. More

Great service, fast, pleasant staff Easy to schedule, service advisor was pleasant to work with and helpful, communicated issues with the vehicle very well, and the service was faster th Easy to schedule, service advisor was pleasant to work with and helpful, communicated issues with the vehicle very well, and the service was faster than expected. Definitely recommend! More

Fine Service, not great check-in or pick up process Service provided was fine. Process for dropping off my vehicle and picking up my loaner car was very slow, took over 45 minutes reason being they had Service provided was fine. Process for dropping off my vehicle and picking up my loaner car was very slow, took over 45 minutes reason being they had to put fuel in the loaner car. Picking up my vehicle was also not a quick process, spent another 30 minutes waiting for it to be brought around. No complimentary car wash either which is odd considering I had just spent about $2k there on various services. Been coming here for several years but this experience has me rethinking that loyalty. The prices for service are at the top end of the spectrum but in the past I justified spending a bit more because the process was smooth and service of good quality Lejuan was very nice and apologetic but still, waiting around that long for what should be a routine process is not great. More

Maintenance check-up Check-up, oil change and tire rotation done in an efficient manner. Service representative was thorough and helpful. Look forward to my next service Check-up, oil change and tire rotation done in an efficient manner. Service representative was thorough and helpful. Look forward to my next service appointment. More

Purchasing the all new 2019 Subaru Ascent I have purchased 3 vehicle from this dealership 2000 Forester, 2006 B9 Tribeca, 2009 Forester.. It all started when my 2 vehicles were recalled for I have purchased 3 vehicle from this dealership 2000 Forester, 2006 B9 Tribeca, 2009 Forester.. It all started when my 2 vehicles were recalled for air bag issues and it was taken care of almost immediately. During the time when I was in the dealership, I was considering a vehicle to replace my 2006 B9 Tribeca. I was talking to the salesman Yong Lee at the time and kept close contact during the period.. It all started back in early 2017 when I wanted a vehicle to replace my 2006 Tribeca. Ay that time, the vehicle was discontinued after the 2014 model year. I was considering the Honda Plot, Toyota Highlander and Nissan Pathfinder. Mr Lee was very patient about this whole matter and atvthat time there were rumors about a Tribeca Replacement in 2018 or 2019. Mr Lee promised to keep me updated about the new 3 row suv and he did just that. Mr Lee and I kept in contact for almost a year and a half until I was read \y to place the order. Ordered the Ascent around the end of February and Just got the vehicle a few weeks ago. I was informed that I was the very first customer of the Heritage Subaru Dealership to take delivery. I was very excited!! I can thank Yong Lee and his manager Dan Rosenfeld in keeping me posted about the vehicle.. My hats off to Yong Lee, an outstanding sales person.> He will help you and work with you to get you into the right vehicle More