Heritage Subaru Catonsville

Great experience! Our visit to Heritage Subaru in Catonsville was such a wonderful experience. We made an appointment with Yong Lee. He was prompt, professional and f Our visit to Heritage Subaru in Catonsville was such a wonderful experience. We made an appointment with Yong Lee. He was prompt, professional and friendly. We took a test drive and had a great time talking and laughing. Yong was very informative and was able to answer all our questions about the car. He interacted with our children and included them in the buying process. I am so glad we bought a car from your dealership. Yong really made us feel as thought he had our best interest at heart. More

First Time Buyer-extremely satisfied Steve took wonderful care of my sale. He treated me like a daughter and was very clear-cut with everything. We cut a great deal, I never felt sleighte Steve took wonderful care of my sale. He treated me like a daughter and was very clear-cut with everything. We cut a great deal, I never felt sleighted. It was an incredibly satisfying experience, and everybody from sales (Steve), the manager (Dan), to financing (Lee) made me feel like a valued customer. Very pleased! More

Heritage Subaru Catonsville I would like to commend the sales consultants, William Holt and Steve Sherman. Also Kevin Reibert, Service Advisor. I had a 10 star (if that is the hi I would like to commend the sales consultants, William Holt and Steve Sherman. Also Kevin Reibert, Service Advisor. I had a 10 star (if that is the highest rating) experience throughout the sales process. William and Steve were outstanding salesmen and Kevin Reibert was also outstanding as Service Advisor. I would highly recommend this dealership. More

Always exceeds expectations! First time I was there I thought I was just lucky to have a great experience. I've been there several times over the past year for standard maintenan First time I was there I thought I was just lucky to have a great experience. I've been there several times over the past year for standard maintenance/service plus an odd anomaly for a new car (which has been addressed). Each time the service is as good or better than before; so it definitely was not just a fluke. Jen Cahill seems to lead by example by being very proactive and professional. If there's something she doesn't know she doesn't make up a story - she's actually very tenacious with researching and asking questions to get to some sort of resolution. Everyone there contributes with their friendly approach and smiles. It really makes a difference! More

Last minute, unexpected service I was in town for only a couple of days and was trying to help my son with an urgent AC issue while he was at work. I had set up an appointment from o I was in town for only a couple of days and was trying to help my son with an urgent AC issue while he was at work. I had set up an appointment from out of the town before flying to Baltimore. "Central booking" through another Subaru dealer had failed to get the 4:20 appointment on the schedule at Heratige Subaru Catonsville. When I showed up, they had NO idea who I was and could not understand why an appointment would have been made for AC service when their techs were on duty only until 5:00pm. BUT... they squeezed me in anyway and were extremely accommodating. Got the job done and were an absolute pleasure to work with. BTW, while waiting, I contacted the dealer who had (supposedly) set up the appointment and learned that it was, indeed, their error, not mine or Catonsville's. Christian Holmes and Lejuan Robinson were great! More

Outstanding I came in yesterday just too look at a car and saw the one I want I will definitely come back Monday and get it and that’s thank to Steve Sherman he w I came in yesterday just too look at a car and saw the one I want I will definitely come back Monday and get it and that’s thank to Steve Sherman he was nice and funny and easy to talk to so thank you guys More

Good experience. Matt Nemetz was very helpful, gave me all the information I needed (it had been 15 years since my last car purchase) and we came to an agreement quic Matt Nemetz was very helpful, gave me all the information I needed (it had been 15 years since my last car purchase) and we came to an agreement quickly. Everyone was very friendly. More

Great and very attentive Very quick and very knowledgeable. Matt was awesome and answered any question I had. My insurance company is what made the experience so long, but the Very quick and very knowledgeable. Matt was awesome and answered any question I had. My insurance company is what made the experience so long, but the dealers were very nice about it. Professional and would highly recommend. More

Excellent new car buying experience Everyone at this dealership was very friendly and helpful. Matthew Nemetz was my salesman and he knew every detail about the cars I was interested in Everyone at this dealership was very friendly and helpful. Matthew Nemetz was my salesman and he knew every detail about the cars I was interested in. He answered all my questions and helped my find the right car. He provided the best pricing around and terms that were perfect for me. Recommend to all! More

Professional and Helpful Matt Nemetz is thorough and answers all questions about the buying experience and the vehicle. He was patient explaining all the technology in the car Matt Nemetz is thorough and answers all questions about the buying experience and the vehicle. He was patient explaining all the technology in the car. He was professional and a pleasure to work with. More