Heritage Subaru Catonsville

Tire service for a 2018 Subaru 2.5i Forester Lejuan Robinson, the service department advisor/team leader successfully remedied my tire problem in a highly professional and expedient manner. Durin Lejuan Robinson, the service department advisor/team leader successfully remedied my tire problem in a highly professional and expedient manner. During the entire process of fixing my vehice's tire, Ms. Robinson kept me in informed of what it would take to fix the tire, cost, and the time needed to get me back on the road....... which was deeply appreciated. She also had my car washed at the completion of service...... Lejuan sets the high bar for Heritage Subaru Catonsville customer service that others can only try to emulate......Period. I would be remiss if I didn't also highly compliment Victor Hong, Finance, Jennifer Cahill, Service Advisor, and Michelle, Cashier, for their help, service, and professional treatment during my stay in your service department. All others listed below answered questions I had not related to the operation of my newly purchased vehicle .....not related to my tire issue. More

Best Dealership Ever The dealership and staff made our experience memorable and painless. Between the service and deals made it impossible to walk out without buying an ou The dealership and staff made our experience memorable and painless. Between the service and deals made it impossible to walk out without buying an outback. More

Happy Forester owner Our salesman, Matt Nemetz, was knowledgeable, helpful and pleasant to work with. When I changed my mind on the color I wanted, he patiently search fo Our salesman, Matt Nemetz, was knowledgeable, helpful and pleasant to work with. When I changed my mind on the color I wanted, he patiently search for another Subaru Forester with the features I wanted. The overall buying process went smoothly. More

Fun Car Buying Experience! We test drove an Outback with Steve Sherman and were immediately impressed with his knowledge of the car and his friendly personality. He made the pr We test drove an Outback with Steve Sherman and were immediately impressed with his knowledge of the car and his friendly personality. He made the process of buying very fast and easy. It was truly the best car buying experience my husband and I have ever had. He answered all of our questions and didn't push us to get any upgrades or packages we didn't want, which I appreciated. Victor helped us with the financing, and he was great too. A+ all around! More

Outstanding Dealer and Salesman My husband and I bought a CrossTrek for our daughter. Steve Sherman took excellent care of us. Financing was quick and easy. Would not go anyplace e My husband and I bought a CrossTrek for our daughter. Steve Sherman took excellent care of us. Financing was quick and easy. Would not go anyplace else to buy a Subaru. More

Amazing. We set off to look at a Subaru Outback and from the beginning Mr. Steve Sherman was professional and friendly. He treated us as if he had knowen us fo We set off to look at a Subaru Outback and from the beginning Mr. Steve Sherman was professional and friendly. He treated us as if he had knowen us for a long time he was amazing to deal with very personal and not pushy. Steve was very knowledgeable about all Subaru products we asked question and got answers. This experience was the best car buying experience I have ever had. There needs to be more people like Steve in sales he is what professional customer service is all about. Great job. The financing process was great as well Victor was very friendly and super fast to get us in our new vechical. I will definitely do business with this dealership again I was very pleased with everything. More

No Problems! Steve Sherman was very upbeat and friendlly. Opening up and connecting with my family. He and Justin helped get my son in his first new car. Steve Sherman was very upbeat and friendlly. Opening up and connecting with my family. He and Justin helped get my son in his first new car. More

Quick and easy Just bought a used 2017 Impreza. They moved the vehicle from another showroom without question. The salesman, Steve Sherman, came in on an off day to Just bought a used 2017 Impreza. They moved the vehicle from another showroom without question. The salesman, Steve Sherman, came in on an off day to enable a more convenient test drive. We reached a sales price and trade in value in 10min flat. We were happy with the car, the sales service and the entire experience. More

Quick, Painless, and Easy to Talk to This dealership helped worked with me to get me into my first car with minimal wait. All the staff was very friendly and knowledgeable about the cars This dealership helped worked with me to get me into my first car with minimal wait. All the staff was very friendly and knowledgeable about the cars and there was no pressure at all to make the decision today to buy. If you are thinking about buying a car Heritage is the place to go! Steve Sherman and Justin Cleaver are two great guys that will work with you to get you into the car of your dreams! More

Lourdes James Lejuan Robinson is a GREAT asset for your establishment, and I will recommend her to other people. She so professional and she also values your time. Lejuan Robinson is a GREAT asset for your establishment, and I will recommend her to other people. She so professional and she also values your time. I was in and out at of the service center at a reasonable time DANM! She was excellent!!!!! Lejuan gets 10 STARS!!!!!!!! More