Heritage Subaru Catonsville

IT DOESN'T GET BETTER THEN THIS...... HI, MY NAME IS EDITH HUTTON...WHERE DO I START...LET ME SEE IT WAS A LITTLE OVER 3 YEARS AGO I SAW AN AD ON MILE ONE, I NEEDED A CAR BAD, WELL I WAS I HI, MY NAME IS EDITH HUTTON...WHERE DO I START...LET ME SEE IT WAS A LITTLE OVER 3 YEARS AGO I SAW AN AD ON MILE ONE, I NEEDED A CAR BAD, WELL I WAS INTRODUCE TO , IN MY OPINION, THE GREATEST SALESMAN,EVER.. THE KINDESS WITH A SMILE THAT COULD KILL...STEVE SHERMAN GOT ME INTO THE FIRST OF 4 CARS I BOUGHT FROM HERITAGE...THE FIRST TWO WERE BRAND NEW MAZDAS..THEN I REMARRIED AND MY HUSBAND WANTED AN SUV, SO WE BOUGHT A CX9, ALL WHEEL DRIVE, NICE NO VERY NICE ....YOU ONLY GET THE BEST OF EVERYTHING AT HERITAGE .THE..SERVICE THE VERY BEST FROM BEGINNING UNTIL YOU WALK OUT THE DOOR WITH YOUR FIANACE PAPERS AND KEYS TO YOUR NEW CAR...LAST NIGHT FOR A CHRSTMAS PRESENT TO ME, MY HUSBAND DECIDED TO GET A DIFFERENT CAR, NOW MIND YOU I HADNT HAD THE SUV VERY LONG AND MY SALESMAN WITH THE HELP OF MY HUSBAND IN CHOICE OF CAR, I DID GET TO PICK THE COLOR, WELL TO CONTINUE, I DIDNT THINK THEY COULD DO THE DEAL, BUT WITH THE SUBARU CHIEF, MR DAN,I CALL HIM, MY SALESMAN, STEVE SHERMAN, MY FINANCE MAN, A REAL CUTIE, WE DROVE HOME IN A 2018, NEW, NEW NEW SUBARU, FORESTER...PEARL WHITE...IF EVER YOUR LOOKING FOR A CAR, SUV OR SOMETHING ELSE GO RUNNING TO HERITGE MAZDA, SUBARU OR VOLTSWAGON..IN MY OPINION YOU'LL GET THE BEST SERVICE, THE BEST TREATMENT AND EVEN FIND TIME TO LAUGH...SEE THE BEST SALESMAN EVER, STEVE SHERMAN. STEVE IS PROFFESIONAL, HAPPY, HE DOESN'T RUSH YOU. HE TAKES TIME WITH EACH AND EVERY CUSTOMER, IVE SEEN HIM DO THIS...SO IF YOU NEED A CAR, AN SUV PLEASE DO YOURSELF A GOOD THING, RUN TO HERITAGE...THE GREATEST TEAM EVER....EDITH HUTTON MERRY CHRISTMAS AND HAPPY NEW YEAR SUBARU, I LOVE ALL OF YOU.....THANK YOU...EDIE More

Very nice dealer Recently purches a new car from this dealer They are very kind good staff also clean Sales man steve is bery gentle also den rosenfeld Is very go Recently purches a new car from this dealer They are very kind good staff also clean Sales man steve is bery gentle also den rosenfeld Is very good More

Excellent customer service experience I called at 11:30AM and the Service Rep., Lejuan Robinson, gave me an appointment for 1:30PM. I told her I had left the gas cap loose and she took my I called at 11:30AM and the Service Rep., Lejuan Robinson, gave me an appointment for 1:30PM. I told her I had left the gas cap loose and she took my car immediately, confirmed that was the cause and had me fixed and on the road in less than an hour. Lejuan, on her own, determined the filler door was not operating properly, ordered a part and agreed to have it repaired at no cost. More

Heritage Subaru catonsville Excellent, especially the service coordinator Ms. Robinson. She is so great. Smart. She greets us by name and goes out of her way to be cordial (and p Excellent, especially the service coordinator Ms. Robinson. She is so great. Smart. She greets us by name and goes out of her way to be cordial (and patient) at all times. She always knows where our Subaru Forester is in completion of scheduled maintenance. It is always done on time, cleaned and washed. Cannot ask for more. Heritage is a great place. More

Subaru Vehicle Love-Encore visit Kevin was extremely knowledgeable about all of the functions and mechanics of the Subaru Outback. He was very patient, friendly and was very clear in Kevin was extremely knowledgeable about all of the functions and mechanics of the Subaru Outback. He was very patient, friendly and was very clear in his explanations and his training on all aspects of the car. All around great experience and would highly recommend spending time with Kevin to fully understand all of the options and functions of a new Subaru. More

kind person Steve definitely by far the best dealer that I've had experience with. He is kind, down to earth, and really helpful not only with buying a car but al Steve definitely by far the best dealer that I've had experience with. He is kind, down to earth, and really helpful not only with buying a car but also with having great experience and long lasting relationship with Subaru. Thank You. More

Amazing Service First time visiting Subaru and Steve, by far, provided the best service that I could ask for at a car dealership. He was quick, up front, and greatly First time visiting Subaru and Steve, by far, provided the best service that I could ask for at a car dealership. He was quick, up front, and greatly helpful in process of buying a new car. I recommend him for anyone who is looking for a great car with a great service. More

All Smiles Probably the best experience I've had in a car dealership. Matt at no time made us feel pressured, and his knowledge and presentation was impressive Probably the best experience I've had in a car dealership. Matt at no time made us feel pressured, and his knowledge and presentation was impressive More

kindness,green No matter Asia or White staff are kindness and professional. They explain everything very details and solve all my questions! I am very appreciated th No matter Asia or White staff are kindness and professional. They explain everything very details and solve all my questions! I am very appreciated the attitude. More

A+ sales process from start to finish This was the most professional and well orchestrated car buying experience from start to finish in which I have been involved. Upon entering the deal This was the most professional and well orchestrated car buying experience from start to finish in which I have been involved. Upon entering the dealership, with my only intent to test drive an Outback, I was greeted by Kevin in technical support. My first impression was that this gentlemen was a true expert in his business laying the way for the trust and confidence I have in this dealership. Very soon Steve Sherman joined me and as a team they led me through the key benefits of the Outback. Steve was friendly, knowlegeable and very experienced in his job. During the test drive Steve provided key information about the vehicle which cemented that this vehicle was the best fit for me. After visiting several dealers both Subaru and Lexus I continued to be impressed by what I experienced at the Catonsville dealership. Because of this I phoned Steve to confirm that I was interested in purchasing a vehicle from their dealership. Because I work away from where my home is it is difficult to make it to the dealership. Heritage did not even blink at this any made the whole transaction happen with a few phone calls. During the process they had to bring the vehicle from another dealership. Steve took the time to personally pick up the car for me to just add that extra level of care I needed. As items were finalized on the vehicle I received a call from the manager, Dan Rosenfeld who ensured that I received the vehicle with the exact specifications I needed at the price that I thought was very fair. When I visited the dealership to pickup the vehicle the whole team introduced themselves to me and took time with me to ensure I was satisfied with each of the aspects in which they were involved from a quick technical review, the sale process, financing and a sincere thank you from Dan the manager for doing business with the dealership. I recommend this dealership 100% and without reservations. Thank you for your help, leadership and support through this process. Sincerely, Melanie Edmondson More