Heritage Subaru Catonsville

Great, No Pressure Service Heritage, and especially Steve Sherman, were great to work with. They were not pushy and really worked with us to get a good deal on the car I wanted. Heritage, and especially Steve Sherman, were great to work with. They were not pushy and really worked with us to get a good deal on the car I wanted. I was excited to take advantage of the 0% financing to drive home a 2018 Subaru Outback! More

Pleasant and Professional Experience! Steve Sherman was friendly, patient, professional and very helpful throughout the car purchase experience. He was thorough in explaining all the feat Steve Sherman was friendly, patient, professional and very helpful throughout the car purchase experience. He was thorough in explaining all the features of the Outback we were buying and he and Kevin Engle were extremely helpful in explaining the leasing process to us. Steve worked hard and kept us informed as he tried to find the exact vehicle we wanted. When he couldn't get our first color choice, he quickly found our second choice. It's very clear he loves his job. We are happy with the many amenities the dealership offers such as the free car washes, loaner cars, etc. Everyone we talked with seemed sincere in their efforts to assist us. I would certainly recommend this dealership, and Steve Sherman to others. More

Steve Sherman & Heritage Subaru of Catonsville are the best! I have bought quite a few vehicles over the last 40+ years, but never have I been treated as respectfully and professionally as I was with Steve Sherm I have bought quite a few vehicles over the last 40+ years, but never have I been treated as respectfully and professionally as I was with Steve Sherman and the team at Heritage Subaru of Catonsville. He goes out of his way to make everyone feel valued in the process, answering any and all questions that aided in my decision-making process, and works very well with his other team members, including Victor who dealt with the finance paperwork. Steve, Victor, and Heritage Subaru truly enjoy what the do, and made the entire experience enjoyable. I wouldn't hesitate to recommend this dealership in general, and Steve Sherman in particular! More

Excellent Customer Service I recently purchased a car from Heritage Subaru. I was very pleased with the customer service. Steve Sherman listened to what I said and made sure t I recently purchased a car from Heritage Subaru. I was very pleased with the customer service. Steve Sherman listened to what I said and made sure that I found exactly what I needed for my family. He was very patient and answered all of my questions. Steve even entertained my children while I filled out the paperwork. Steve followed up with me a few days after the purchase to answer any additional questions. His customer service is top-notch. He made buying a car a fun and exciting experience! More

Great Experience and Service I have dealt with Steve Sherman at Heritage Suburu Catonsville for many years and continued to be impressed and pleased with the experience. Everyone I have dealt with Steve Sherman at Heritage Suburu Catonsville for many years and continued to be impressed and pleased with the experience. Everyone is friendly and Steve has a professional customer is right attitude. He has sold me several cars and never steered me wrong. I can highly recomend him and do so to my friends. He makes buying a car pleasant without any high pressure sales pitch. Robert S.Brown More

Excellent Service and real knowledge. Did not expect the service I got from Steve when I walked into Heritage with my mom. A real honest opinion from someone who has been in the industry f Did not expect the service I got from Steve when I walked into Heritage with my mom. A real honest opinion from someone who has been in the industry for 30+ years and quite refreshing from what you get from other salesman. Beyond the service he is a wealth of information for the industry as a whole. Would definitely recommend to friends and family in the car market. More

Professional, the service was fast Outstanding professional service. These folks care about customers big time. The way they treat customers like family is truly impressive. I am not Outstanding professional service. These folks care about customers big time. The way they treat customers like family is truly impressive. I am not a big fan of dealers but I do not hesitate to go here. The sales, the support teams, service all make me feel welcome. More

In praise of May Farris! Our situation was somewhat complicated: we started with a repair on an older Subaru Forester that turned into a new car search. When we expressed inte Our situation was somewhat complicated: we started with a repair on an older Subaru Forester that turned into a new car search. When we expressed interest in a new Crosstrek, Jennifer Cahill of the Service Department referred us to May Farris in Sales. From the moment we got in touch with her, May was professional, helpful, and efficient. We'd heard that she was one of the best in the business, and now we know why! My wife was under extreme time pressure on account of a very busy work week. After we decided on the car and negotiated the deal for the trade-in and the new Crosstrek, we asked May if there was any way she could help expedite the purchase and pickup of the new car. She promised to do the best she could, and she delivered. The whole process went as quickly as possible. Then, after the papers were signed, she took the time to orient us to some of the car's trickier features. There was one glitch in the sale: a tire problem on the first day we brought the car home. And here, too, May went to bat for us. The problem was solved, and my wife is very happy with her new car. Thank you, May! We appreciated all your help. We won't hesitate to recommend you to our friends in the area who might be interested in a Subaru. More

Jennifer goes above and beyond! We brought in a five-year-old Forester with nearly 100,000 miles on it that was consuming oil. We'd read about Subaru's program to extend the warranty We brought in a five-year-old Forester with nearly 100,000 miles on it that was consuming oil. We'd read about Subaru's program to extend the warranty on some Foresters to deal with this known problem; ours was part of that program. Jennifer walked us through the repairs that would be required. We were worried that Subaru might not honor the extended warranty in light of the heavy mileage on our car. Jennifer made sure to double-check with the powers that be and reassured us that our Forester would be covered by the program. In the end, we decided to trade in the Forester for a new Crosstrek, with some expert sales help from May Farris. And there, too, Jennifer was extremely helpful with a tire issue that cropped up the day we drove the new car home. Jennifer kept us in the loop at all times; she was friendly and efficient; and we felt we had an advocate in her when it came to dealing with the warranty issue. Thank you, Jennifer! We appreciated all your help. More

Subaru Forester - Excellent experience Steve made the experience enjoyable with no pressure at all. Knowledgeable on all aspects of the vehicle Victor was efficient, completed the paperwo Steve made the experience enjoyable with no pressure at all. Knowledgeable on all aspects of the vehicle Victor was efficient, completed the paperwork minimal time. More