Heritage Subaru Catonsville

Great Coutious Service As an out of town visitor I was treated like a lifelong customer. I was worked into their schedule and offered refreshments. They kept me updated on As an out of town visitor I was treated like a lifelong customer. I was worked into their schedule and offered refreshments. They kept me updated on service progress. Reception, shop and showroom was neat and clean. Several people from the service department asked if I needed anything. On next visit with my sister I will certainly drop in if I need anything for my Outback Touring. More

Straightforward, helpful, no games Responded quickly to my initial inquiry. No games - got back to me with a fair price. Didn't try to upsell me or force me to sit through sales pitches Responded quickly to my initial inquiry. No games - got back to me with a fair price. Didn't try to upsell me or force me to sit through sales pitches for things we didn't want. More

Service and retail parts I was greeted and treated very well. The person working with me was very courteous and interested in my problems with the car. I also needed another I was greeted and treated very well. The person working with me was very courteous and interested in my problems with the car. I also needed another key made, but I believe the price was excessive, as well as the programming, that took just less than 15 minutes. More

Great experience!! We left the Heritage Owings Mills Subaru dealership very unhappy with the treatment we received. The Catonsville location was amazing!! Warren is a gr We left the Heritage Owings Mills Subaru dealership very unhappy with the treatment we received. The Catonsville location was amazing!! Warren is a great salesman, he went above and beyond to make sure we were completely satisfied. Every person we met in Catonsville was kind and helpful, the complete opposite of Owings Mills. More

Surprisingly great! When I first walked in I thought I would be underwhelmed, but my salesman was great! I just moved here from Illinois and he did a great job walking m When I first walked in I thought I would be underwhelmed, but my salesman was great! I just moved here from Illinois and he did a great job walking me through the transition with a car. Needless to say, I walked out with a new crosstrek! It is awesome! More

Left with more than a car After totaling my car on Christmas, I was less than enthusiastic to go car shopping. When I came across this dealership, and the salesman who helped m After totaling my car on Christmas, I was less than enthusiastic to go car shopping. When I came across this dealership, and the salesman who helped me, everything else was made easy. Steve Sherman worked with me to understand not only my wants and needs in a new car, but also my limitations and budget. Once he found the perfect car for me, he went over and above to explain all the new features in my car, and how everything worked. It felt like buying a car from a friend, and I can’t thank him enough. I am incredibly pleased in my experience and the staff who went over and above. I know exactly where I’ll be going the next time I need a vehicle! More

Great Service! Brought in my Outback for routine service plus a check of (what I thought was) a faulty fog light. The work didn't take any longer than quoted and LeJ Brought in my Outback for routine service plus a check of (what I thought was) a faulty fog light. The work didn't take any longer than quoted and LeJuan made sure that car was getting exactly what it needed as I missed a service previously. I was also given additional written information on "Steering Responsive Fog Lights" which answered all my questions about what I thought was wrong. More

First time going to Heritage Subaru I recently moved to Baltimore area and knew I would need to find a new subaru dealership in my area. I was of course hesitant since I was so used to m I recently moved to Baltimore area and knew I would need to find a new subaru dealership in my area. I was of course hesitant since I was so used to my previous dealership and knowing everyone really well there. From pulling my car into to leaving, I had nothing but great customer services and was greeted with a smile by everyone. I have to give praise to the really kind service advisor I worked with. Today I was helped by Lejuan Robinson. She was so helpful and sweet during the whole process. I came in just thinking I was going to get an oil change but she let me know several lights were burnt out and I was due for a tire rotation. Her approach was never pushy and she just offered me all the options to best fit my needs and budget. I felt so respected and cared for during my visit today. I will make sure to ask to work with Lejuan in the future because of this great experience! 10 out of 10 would recommend to a friend! Huge thank you to the team at Heritage Subaru that helped me today. More

Prompt service, good selection Steve Sherman and Victor made our buying experience easy. Heritage has a good selection of Subaru Outbacks. Steve came highly recommended and he lived Steve Sherman and Victor made our buying experience easy. Heritage has a good selection of Subaru Outbacks. Steve came highly recommended and he lived up to his reputation. More