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Heritage Mazda of Bel Air - Service Center

Fallston, MD

4.8
221 Reviews

221 Reviews of Heritage Mazda of Bel Air - Service Center

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February 23, 2021

Michael was phenomenal with his service , very friendly and professional at all times ! Very pleased ! Justin and Ryan were outstanding as well from the start. More

by Nzarsona1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Lueckert, Eugene Papaleo, Rodney Dais, James McHugh, Michael Avena
Feb 25, 2021 -

Heritage Mazda of Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 25, 2021

Michael was very thorough and went above and beyond to make sure I got the proper services for my CX-5. He was extremely helpful and friendly! More

by Ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Avena
Jan 26, 2021 -

Heritage Mazda of Bel Air responded

Hi Ken, we're so glad that we were able to go above and beyond your expectations! Please let us know if you have any additional questions about services you received and thank you for choosing Heritage Mazda Bel Air!

November 24, 2020

Great and attentive service. Worked to ensure all of my questions were answered. Responded timely and with care to my needs. Will be back. Thanks! More

by GTHAMES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Stillwagon
Nov 25, 2020 -

Heritage Mazda of Bel Air responded

Hi, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 09, 2020

Very professional and responsive. A bit more formal than I’m used to. Impersonal. But took excellent care of me. Had an unexpected defect but it was handled quickly. More

by Mike
Recommend Dealer
Yes
Employees Worked With
James McHugh, Michael Avena, Melissa Stillwagon
Oct 14, 2020 -

Heritage Mazda of Bel Air responded

Hi Mike! We're so happy we were able to help you out!

October 05, 2020

This dealership is amazing. The staff is great. Mr. Avena is very professional, he knows how do to his job as does it well. Mazda Could not get a better person in service. He got me in and out in no ti More

by Smile1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Avena
Oct 07, 2020 -

Heritage Mazda of Bel Air responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

August 22, 2020

Service was friendly, courteous, and quick. They were able to schedule us quickly too. Will definitely get my service done here in the future for sure. More

by Benny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Stillwagon
Aug 25, 2020 -

Heritage Mazda of Bel Air responded

Benny, thank you for your positive review. We're glad to hear that you found our team here at Heritage Mazda Bel Air so helpful. We hope you continue to choose us for all your automotive needs! Take care!

August 21, 2020

I had my Mazda 3 serviced today at Bel Air Mazda and Michael at the service desk was the nicest guy!! He kept me informed of the status of my car and made sure I was ok while I waited. He really went ab More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Avena
Aug 25, 2020 -

Heritage Mazda of Bel Air responded

Mary, thank you for your positive review. We're glad to hear that you found our team here at Heritage Mazda Bel Air so helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 30, 2020

I had an issue again with latch on armrest. Couldn’t get it back on. Called set up appointment and fixed it in five minutes! Thanks Shaun Melissa and Jim! You guys are awesome! More

by gkenney3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James McHugh, Melissa Stillwagon
Jul 31, 2020 -

Heritage Mazda of Bel Air responded

Thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 06, 2020

The dealership was great . Took me on time . Got me out as fast as they could . Clean and bright dealership . Price was right to . Thank you . More

by Cknellinge
Recommend Dealer
Yes
Employees Worked With
James McHugh
Jul 08, 2020 -

Heritage Mazda of Bel Air responded

Hi, thank you so much for your positive comments about Heritage Mazda Bel Air! We want all our customers to feel this way when leaving our dealership!

June 12, 2020

Visited the dealership in March and received terrible service. I wrote a review on Google and Andrew Miller informed me to reach out to him via email or by phone. I did the former and never received a re More

by Monie Love
Recommend Dealer
No
Employees Worked With
Andrew Miller, James McHugh, Michael Avena
Jun 12, 2020 -

Heritage Mazda of Bel Air responded

Hi Monie. Thank you for taking the time to review Heritage Mazda Bel Air. We appreciate all our customers’ feedback and sincerely apologize for your less than positive experience. Our goal is to meet then exceed your expectations and we are disappointed this did not occur. Our General Manager, Andrew Miller, would like to speak with you to address your concerns, but unfortunately has not received your email and has been unsuccessful in locating your contact information in our database. We take great pride in maintaining a high level of customer satisfaction and are very sorry for this inconvenience. Please reach out to Andrew again at andrewmiller@mileone.com or 410.698.0024 so that we can rectify our missteps and restore your faith in our dealership. Thank you for your time and we look forward to speaking with you soon.

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