Back

Heritage Mazda of Bel Air - Service Center

Fallston, MD

4.8
221 Reviews

221 Reviews of Heritage Mazda of Bel Air - Service Center

Sort by
July 21, 2021

James McHugh the service manager was excellent with all of our car care needs! Truly went above and beyond to take care of us and our CX-5! More

by Demia Bennett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James McHugh
Jul 22, 2021 -

Heritage Mazda of Bel Air responded

Hello Demia, we're so glad that we were able to go above and beyond your expectations! We hope you continue to choose us for all your automotive needs! Take care!

June 07, 2021

Great Service . Appointment was easy to schedule. Staff friendly and knowledgeable. The building and service desk was clean and neat.After service the CX-5 was delivered clean , no fingerprints . Very impo More

by lowleft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James McHugh, Michael Boulan, Jarrett Gillespie
Jun 08, 2021 -

Heritage Mazda of Bel Air responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

May 18, 2021

They are very accommodating and upfront with you about service cost and wait time. As you wait, they keep you informed about progress and if any additional repairs may or may not be necessary. More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Stillwagon
May 19, 2021 -

Heritage Mazda of Bel Air responded

Hi Bill, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

May 16, 2021

I’ve been servicing my current Mazda and my prior one at Heritage. Service has been generally as I would expect, but at times sporadic. The waiting area for service could be better. More

by rpnapoli1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Gillespie
May 16, 2021 -

Heritage Mazda of Bel Air responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Take care!

May 14, 2021

Needed immediate service for a damaged tire and the issue was taken care of in a timely manner. Jarrett and Mellissa were very helpful dealing with my problem. Have always been pleased with the professionali More

by DenT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Stillwagon, Jarrett Gillespie
May 14, 2021 -

Heritage Mazda of Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 30, 2021

James was very professional and respectful. Service was completed in a timely manner. After service was completed everything that was performed on my vehicle was explained in detail. More

by stanwill.ss
Customer Service
Recommend Dealer
Yes
Employees Worked With
James McHugh
May 02, 2021 -

Heritage Mazda of Bel Air responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

April 28, 2021

Fast efficient and friendly never a bad experience even though I own a Toyota Mazda Bel Air provides great service on my Avalon and excellent customer service More

by Anph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James McHugh, Melissa Stillwagon
Apr 29, 2021 -

Heritage Mazda of Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 25, 2021

Jerett is the best always nice and takes care of you. Service is quick and easy been going here for 20 years and beaver had an issue More

by joshweiland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Gillespie
Apr 26, 2021 -

Heritage Mazda of Bel Air responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

April 23, 2021

Great service always. In for oil change, tire rotation and front wheel alignment. Everything done as promised as I waited and even received my car back 30 minutes earlier than expected washed and shined. More

by aswain5252
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Stillwagon
Apr 24, 2021 -

Heritage Mazda of Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 28, 2021

I have visit the service department a number of times. I always go to Michael he is a very polite, well manner and knows his business and explains everything in detail. If you need to know anything in servi More

by Smile1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Avena
Mar 01, 2021 -

Heritage Mazda of Bel Air responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Mazda Bel Air! We hope you continue to choose us for all your automotive needs! Take care!

...
8
...