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Heritage Mazda of Bel Air - Service Center

Fallston, MD

4.9
223 Reviews

223 Reviews of Heritage Mazda of Bel Air - Service Center

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September 25, 2021

I was supposed to get a car wash and I didn't get it.I asked why I didn't get it. He gave me a stupid answer. More

by churchsis1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Craig
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2021 -

Heritage Mazda of Bel Air responded

Thank you for taking the time to review Heritage Mazda Bel Air. Our goal is to meet then exceed your expectations and we are disappointed this did not occur. Our Service Manager, James McHugh, would like to speak with you to address your concerns, but has been unsuccessful in locating your contact information in our database without a full name. At your earliest convenience, please contact James directly at jmchugh@mileone.com or 410.638.5637 to allow us the opportunity to further discuss the situation and find a resolution that makes you happy. Again, thank you for your time and we hope to hear from you soon.

September 24, 2021

This service department is great! Friendly and Caring service. They are honest about work that needs to be done and will let you know when things need to be done. Not pushy what so ever and know what the More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Elza
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Sep 27, 2021 -

Heritage Mazda of Bel Air responded

Hi Matt, thanks for your great review, and for giving our dealership such a high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2021

Always a pleasure to deal with everyone at Heritage especially Ryan and Jarrett ( service )... Great service ! More

by Nzarsona1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Lueckert
Report | Print
Sep 27, 2021 -

Heritage Mazda of Bel Air responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Heritage Mazda Bel Air

September 17, 2021

Recent visit 9/2021 for 1st service on my Mazda CX-5. Great customer service. Definitely a 10! Thank you !!! More

by PMorrow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James McHugh, Jarrett Gillespie
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Sep 17, 2021 -

PMorrow responded

Love my Mazda CX-5. Awesome purchase experience and awesome 1st service. All was great! So glad I chose Heritage Mazda of Bel Air.

September 17, 2021

servive was good at this dealership.My car was washed at dealership.Afterwards I noticed a scratch on hood of car that was not there previously.It looked like a tool had been dropped on the hood. More

by bqoo243
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kenneth Arment
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nan Hau
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Dais, James McHugh, Michael Boulan, Matthew Elza, Anthony Harris, Jarrett Gillespie
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Sep 23, 2021 -

Heritage Mazda of Bel Air responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 11, 2021

The person that helped me in the service department was friendly, knowledgeable and thorough. My car was ready much sooner than expected and clean too More

by gilperrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nan Hau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James McHugh, Michael Boulan, Jarrett Gillespie
Report | Print
Sep 15, 2021 -

Heritage Mazda of Bel Air responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 10, 2021

disappointed pd $70 to check my front end suspension. Mazda Heritage said everything was ok. Took my car to jiffy lube they found stabilizer bar frame bushings and other bushings needed lube noise gone More

by B Ball Express Expresss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nan Hau
3.0
This rating includes all reviews, with more weight given to recent reviews.
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August 29, 2021

What great service! Had ordered back bumper guard and when they said 90 minutes it only took 60 minutes! Yeah!!! Not sure what else to say other than very impressive turn around time! More

by rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nan Hau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James McHugh, Michael Boulan, Jarrett Gillespie
Report | Print
Aug 31, 2021 -

Heritage Mazda of Bel Air responded

Hi Rose, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 26, 2021

Fast efficient service on my Mazda 3 back windshield wiper More

by LB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James McHugh, Jarrett Gillespie
Report | Print
Aug 31, 2021 -

Heritage Mazda of Bel Air responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 16, 2021

Service staff is very knowledgeable transparent and professional. They are honest about the work that needs done and everything is done in a timely manner 10/10 would recommend More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nan Hau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Boulan, Matthew Elza, Jarrett Gillespie
Report | Print
Aug 17, 2021 -

Heritage Mazda of Bel Air responded

Hi Matt, we're happy you found our staff to be so supportive during your experience here at Heritage Mazda Bel Air. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

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