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Heritage Mazda of Bel Air - Service Center

Fallston, MD

4.7
220 Reviews

220 Reviews of Heritage Mazda of Bel Air - Service Center

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September 17, 2021

Recent visit 9/2021 for 1st service on my Mazda CX-5. Great customer service. Definitely a 10! Thank you !!! More

by PMorrow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James McHugh, Jarrett Gillespie
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Sep 17, 2021 -

PMorrow responded

Love my Mazda CX-5. Awesome purchase experience and awesome 1st service. All was great! So glad I chose Heritage Mazda of Bel Air.

Helpful
September 17, 2021

servive was good at this dealership.My car was washed at dealership.Afterwards I noticed a scratch on hood of car that was not there previously.It looked like a tool had been dropped on the hood. More

by bqoo243
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kenneth Arment
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nan Hau
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Dais, James McHugh, Michael Boulan, Matthew Elza, Jarrett Gillespie
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Sep 23, 2021 -

Heritage Mazda of Bel Air responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful 3
September 11, 2021

The person that helped me in the service department was friendly, knowledgeable and thorough. My car was ready much sooner than expected and clean too More

by gilperrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nan Hau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James McHugh, Michael Boulan, Jarrett Gillespie
Report | Print
Sep 15, 2021 -

Heritage Mazda of Bel Air responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Helpful
September 10, 2021

disappointed pd $70 to check my front end suspension. Mazda Heritage said everything was ok. Took my car to jiffy lube they found stabilizer bar frame bushings and other bushings needed lube noise gone More

by B Ball Express Expresss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nan Hau
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
August 29, 2021

What great service! Had ordered back bumper guard and when they said 90 minutes it only took 60 minutes! Yeah!!! Not sure what else to say other than very impressive turn around time! More

by rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nan Hau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James McHugh, Michael Boulan, Jarrett Gillespie
Report | Print
Aug 31, 2021 -

Heritage Mazda of Bel Air responded

Hi Rose, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
August 26, 2021

Fast efficient service on my Mazda 3 back windshield wiper More

by LB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James McHugh, Jarrett Gillespie
Report | Print
Aug 31, 2021 -

Heritage Mazda of Bel Air responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
August 16, 2021

Service staff is very knowledgeable transparent and professional. They are honest about the work that needs done and everything is done in a timely manner 10/10 would recommend More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nan Hau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Boulan, Matthew Elza, Jarrett Gillespie
Report | Print
Aug 17, 2021 -

Heritage Mazda of Bel Air responded

Hi Matt, we're happy you found our staff to be so supportive during your experience here at Heritage Mazda Bel Air. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

Helpful 5
August 13, 2021

Best dealership in the area hands-down staff is unbelievable great people to work with. They get you in and out in a hurry love them. More

by joshweiland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Gillespie
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Aug 17, 2021 -

Heritage Mazda of Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help. Safe travels!

Helpful
July 29, 2021

The team is kind, easy to work with, service is fast and great work! I woyld definently recommend for all your car service and sales needs. More

by beachcurlz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nan Hau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dee Brilhart, James McHugh, Michael Boulan, Jarrett Gillespie
Report | Print
Aug 14, 2021 -

Heritage Mazda of Bel Air responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
July 21, 2021

James McHugh the service manager was excellent with all of our car care needs! Truly went above and beyond to take care of us and our CX-5! More

by Demia Bennett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James McHugh
Report | Print
Jul 22, 2021 -

Heritage Mazda of Bel Air responded

Hello Demia, we're so glad that we were able to go above and beyond your expectations! We hope you continue to choose us for all your automotive needs! Take care!

Helpful
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