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Heritage Mazda of Bel Air - Service Center

Fallston, MD

4.7
220 Reviews

220 Reviews of Heritage Mazda of Bel Air - Service Center

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November 23, 2021

Excellent and reliable service. Service staff are consistently friendly and helpful. I have a recent injury and needed a loaner car to assist my husband who is the only driver right now. Easy to requ More

by a.s.moore2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nan
Nov 25, 2021 -

Heritage Mazda of Bel Air responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

November 06, 2021

Always quick and easy, great service and good communication! We really like dealing with Heritage. More

by Libran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Tugwell
Nov 07, 2021 -

Heritage Mazda of Bel Air responded

Hi Libran, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Heritage Mazda Bel Air

November 05, 2021

An outstanding service department. Truly cares about their customers needs and makes every effort to see they are satisfied with their service! Great team of professionals!! More

by Jason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarod, James McHugh, Will Tugwell
Nov 06, 2021 -

Heritage Mazda of Bel Air responded

Hi Jason, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 22, 2021

Appointment was easy. Dropped my car off and was offered a ride home while service was done, then picked me up when it was complete. Everyone was very friendly and they washed the car. More

by sharonc210
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nan, Will Tugwell
Oct 25, 2021 -

Heritage Mazda of Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 21, 2021

Making the reservation was easily done online. My service agent, Nan, was excellent, explaining the service to be done as part of my service plan and guiding me to the waiting area. The waiting are was clean More

by pb1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nan, Will Tugwell
Oct 25, 2021 -

Heritage Mazda of Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

October 12, 2021

I have always been treated like a valued customer when getting my car serviced. Everyone is always friendly and listens to my concerns. More

by nancy289
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Gillespie
Oct 18, 2021 -

Heritage Mazda of Bel Air responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Mazda Bel Air. We hope you continue to choose us for all your automotive needs! Take care!

September 28, 2021

Service rep was extremely courteous and listened to my concerns. Kept me informed about the progress of my service. More

by kmmccauley3825
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service representative
Sep 29, 2021 -

Heritage Mazda of Bel Air responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 24, 2021

This service department is great! Friendly and Caring service. They are honest about work that needs to be done and will let you know when things need to be done. Not pushy what so ever and know what the More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Elza
Sep 27, 2021 -

Heritage Mazda of Bel Air responded

Hi Matt, thanks for your great review, and for giving our dealership such a high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2021

Always a pleasure to deal with everyone at Heritage especially Ryan and Jarrett ( service )... Great service ! More

by Nzarsona1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Lueckert
Sep 27, 2021 -

Heritage Mazda of Bel Air responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Heritage Mazda Bel Air

September 24, 2021

I was supposed to get a car wash and I didn't get it.I asked why I didn't get it. He gave me a stupid answer. More

by churchsis1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Craig
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Heritage Mazda of Bel Air responded

Thank you for taking the time to review Heritage Mazda Bel Air. Our goal is to meet then exceed your expectations and we are disappointed this did not occur. Our Service Manager, James McHugh, would like to speak with you to address your concerns, but has been unsuccessful in locating your contact information in our database without a full name. At your earliest convenience, please contact James directly at jmchugh@mileone.com or 410.638.5637 to allow us the opportunity to further discuss the situation and find a resolution that makes you happy. Again, thank you for your time and we hope to hear from you soon.

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