Heritage Mazda of Bel Air - Service Center

I've known and have been purchasing cars from Ken Arment since 2006. He is unlike any car dealer you've ever met. His character and the quality of his customer service is unmatched! He's extremely person since 2006. He is unlike any car dealer you've ever met. His character and the quality of his customer service is unmatched! He's extremely personable and very honest. Over time, he'll get to know you and your vehicle preferences. Ken actually had a car picked out and waiting for me at the dealership back in 2019. Today I'm still loving and enjoying it as much as I did on day one. In addition, friends and strangers alike consistently compliment my car. They love the look! Not only that but the performance of my car is still outstanding thanks to the excellent tip top work that's done by the service department. The next time you visit the dealership ask for Ken personally. You'll make an instant friend and he'll make you feel like a part of the Mazda family immediately. I know this review sounds somewhat over the top but it's all true. Zoom Zoom forever❣ More

For close to 20 years I have had nothing but excellent care from Heritage Mazda. Your service department is always accommodating whether regular maintenance or an emergency situation. My family has bough care from Heritage Mazda. Your service department is always accommodating whether regular maintenance or an emergency situation. My family has bought at least 6 vehicles over the years from our favorite salesman, Ken Arment! Ken is the main reason we keep coming back to this specific dealership. More

Heritage Mazda is the only place I trust to take my car for maintenance and repairs. It is also the only place I go to buy cars for my family, preferably with Ken Arment...the most personable and friendly for maintenance and repairs. It is also the only place I go to buy cars for my family, preferably with Ken Arment...the most personable and friendly car salesman ever! More

Jarrett was an amazing service advisor, greeted me by name when I got To the shop, knew what I was In for and got me out before my expected wait time!! Plus, I got A video from the tech ensuring my car w name when I got To the shop, knew what I was In for and got me out before my expected wait time!! Plus, I got A video from the tech ensuring my car was safe. If you take your car to Jarrett, he'll get you taken care of. xxxxxxto the whole team More

Our experience with the service department was extremely frustrating. We had to call them multiple times to find out what was happening with our car. It took longer than expected and we received no updates frustrating. We had to call them multiple times to find out what was happening with our car. It took longer than expected and we received no updates or communication unless we called. We received no apologies for the delay or the lack of communication. More

Everyone was helpful and they got to work right away. Usually when you get work done at dealerships, you expect the work to take longer than what feels necessary. Also, the video walk through of your car Usually when you get work done at dealerships, you expect the work to take longer than what feels necessary. Also, the video walk through of your car is a near feature. More

The Service was Excellent. My car was making a knocking noise and it was quickly diagnosed and repaired within the same day. Nan the service advisor was very professional and y My car was making a knocking noise and it was quickly diagnosed and repaired within the same day. Nan the service advisor was very professional and you can tell she really cares about their customers. Jamie, the Service Tech, also took the time to go over what was wrong with my car. He was very friendly and knowledgeable I've had service done here before I would recommend Heritage Mazda Bel Air to all my friends and neighbors. More

The Heritage Mazda of Bel Air service department has been awful to deal with. They’ve repeatedly been unable to repair an electrical issue that causes the battery to drain. They’ve told us that the car is un awful to deal with. They’ve repeatedly been unable to repair an electrical issue that causes the battery to drain. They’ve told us that the car is unsafe to drive yet refuse to work with us to get it towed (we’ve brought it in three times and had it towed twice). My grandchildren ride in that car and my daughter needs it for work but they refuse to fix the issue. Our family will certainly not be purchasing any Mazdas any time soon . Christine Dunbar More

parts manager mike answered the phone and was helping me out, then asked for my name and gave me an attitude and cussing as me. very unprofessional will not call there for mazda parts anymore, however mark out, then asked for my name and gave me an attitude and cussing as me. very unprofessional will not call there for mazda parts anymore, however mark at the towson location was severely helpful. would love to have someone reach back out to me to discuss what happened, as i called from another dealership and all of our calls are recorded so if the recording needs to retrieved to help mileone train their managers to be better i can get it. i used for work for mileone and i have never encountered anyone in a manager position speak to a customer like the way i was spoken too. More

Had my car in for oil change and tire rotation. Done on time, sent a video to show me a nail in sidewall of tire, asked them to replace tire since it was not reparable. Luckily it was a short nai Done on time, sent a video to show me a nail in sidewall of tire, asked them to replace tire since it was not reparable. Luckily it was a short nail and they could remove without a problem. Honest dealer, great service, checked the next day to make sure all was okay. More