Heritage Mazda of Bel Air - Service Center

I recently bought a used truck from heritage mazda in bel air. Great looking truck. Sales Rep was very friendly and easy to work with. And thats as far as the customer service went. Didnt even have the truck air. Great looking truck. Sales Rep was very friendly and easy to work with. And thats as far as the customer service went. Didnt even have the truck a week and the check engine light came on. Took in for service, had a speedy turn around but the issues was not fixed. brought it back one more time for the same issue, just to have to bring it back the following day. The thrid time i brought the truck in the the service department could not fix it and had to send it out to a local GMC dealership. Truck was in the shop for over a week with not one phone call on a update or even letting me know that they shipped my truck to another dealership. After truck was back at Heritage got a phone call saying they need me to drive it for a week then return the truck for a "check up". After that call i got another call saying my truck was "completely fix" and that I could pick it up at Heritage in Bel Air. Went that same day to Heritage to pick up truck and no one could find anything on my truck. They was no paper work on the services that took place with my truck or any invoices for any transactions that were made between Heritage and the local GMC dealership.No one seemed to know what was done to my truck beside that it was "FIX". So in a nut shell my over all review for MileONe Heritage Mazda is.....I will never go here for any of my automotive needs every again and I will make sure my friends and family never go there as well. More

I would just like to thank the parts manager, John, at Heritage Mazda Bel Air for solving what started out to be an issue I was extremely dissatisfied with. I really do appreciate his work ethic and am ex Heritage Mazda Bel Air for solving what started out to be an issue I was extremely dissatisfied with. I really do appreciate his work ethic and am extremely happy with the resolve of my issue. Originally I had bought a part from Heritage Mazda, and after a long drawn out ordeal..I was able to return my part for a full refund. I now feel that John, knowing I was unhappy, went above and beyond to contact me and allow me to bring my un-needed part back to the shop for a refund. He called me personally and set a time for me come in, and was then waiting at the counter for me to arrive. I am now extemely happy with Heritage Mazda and would recommend them in the future. Thanks so much again, John!! More

I found it was not prudent to repair the car I towed in because of the age and mileage on the car. Rick Fallamo in the Service Department directed me to my salesman, Will Wells. He worked with me to find m because of the age and mileage on the car. Rick Fallamo in the Service Department directed me to my salesman, Will Wells. He worked with me to find me a used car that I wanted and that I could afford. The price of the used car and the trade in allowance for my undrivable car were excellent The whole experience went quickly and flawlessly. I liked the way I was treated. More

Ken Arment was very helpful and made my girlfriends first new car purchase (2010 Mazda 3) a very enjoyable experience for her. Staying far past working hours for her shows the kind of dedication he has to t new car purchase (2010 Mazda 3) a very enjoyable experience for her. Staying far past working hours for her shows the kind of dedication he has to the customer. Being a huge car guy, I really have never seen or been to a dealership that cares as much as Heritage Mazda of Bel Air. Thanks again Ken! More

Excellent overall visit. Mike Weatherman is THE nicest guy my family and i have ever encountered with car service. He answered all our questions and was helpful with everything. we didnt leave there with guy my family and i have ever encountered with car service. He answered all our questions and was helpful with everything. we didnt leave there with unanswered questions like in the past with other dealerships. i would most definitely recommend this dealership to anyone. we will be returning to heritage mazda of bel air in the future for all of our car needs. thank you!!!!!!!! More

While I was driving to work, I got a flat tire and called the dealership where I purchased my Mazda5. They were able to see me right away and did a wonderful job with helping me. Since I purchased tire insur the dealership where I purchased my Mazda5. They were able to see me right away and did a wonderful job with helping me. Since I purchased tire insurance when I got vehicle, everything was covered. More

While living half way around the world Ken A. made our shopping experience the best ever. We were and still are treated as VIPs. After experiencing lots of dissatisfying moments with our local Mazda deale shopping experience the best ever. We were and still are treated as VIPs. After experiencing lots of dissatisfying moments with our local Mazda dealer, we now drive 50 miles to get to the BelAir Mazda dealership for all our vehicle services and repairs. From our buying experience to our interaction with service facilitators and check out personnel, we trust our vehicle to this group of courteous and professional staff members.. More