Heritage Mazda of Bel Air - Service Center

Outstanding service I purchased my car from this dealership so I wanted to receive services from here. Robert Thomas the service advisor was super helpful and accommodati I purchased my car from this dealership so I wanted to receive services from here. Robert Thomas the service advisor was super helpful and accommodating. He made sure that I was taken care of. I'd definitely recommend this location to others. More

Love the help and respect I receive This is my second vehicle bought from this location. Any time I've needed service Mr Thomas has been my service advisor. He's very polite and helpful. This is my second vehicle bought from this location. Any time I've needed service Mr Thomas has been my service advisor. He's very polite and helpful. He always takes time to discuss maintenance packages or what ever I might need. It feels like family at heritage Mazda. Would recommend to anyone. Thanks for a great experience!! More

Service Mazda of bel air has a great staff and great service, I was in a pickle with a lugnut problem and they took great care of it. In and out the door and Mazda of bel air has a great staff and great service, I was in a pickle with a lugnut problem and they took great care of it. In and out the door and will come right back for future problems. Highly recommend dealer. More

EXCELLENT SERVICE Every experience at Mazda of Bel Air service is excellent. Service Advisor, Robert Thomas is extremely knowledgable and personable. Each visit he alwa Every experience at Mazda of Bel Air service is excellent. Service Advisor, Robert Thomas is extremely knowledgable and personable. Each visit he always goes above and beyond to ensure that the customer leaves happy. The level of customer service that he portrays is unlike any other. More

Another Outstanding Service Visit! A maintenance visit for my 6 and as always Robert took care of everything! I always bring my 6 to Heritage Bel Air for any service needs and make ever A maintenance visit for my 6 and as always Robert took care of everything! I always bring my 6 to Heritage Bel Air for any service needs and make every attempt to schedule with Robert. He is always personable and professional, taking the time to discuss any concerns and answer every question. I appreciate Robert's commitment to safety, accurate information, and outstanding service. His consistency, knowledge base, and honesty has lead me to trust his opinion and guidance in service decisions. The Heritage Mazda Bel Air service department is an outstanding team who are efficient and do quality work. Thank you for keeping my precious 6 in tip top shape- I'll be back! Zoom Zoom! More

Service visit I came in for an oil change and tire rotation and got in and out quickly. The staff was friendly and efficient and my car looks and runs great. I work I came in for an oil change and tire rotation and got in and out quickly. The staff was friendly and efficient and my car looks and runs great. I worked with Robert Thomas and Mike Ruth during this visit. More

Mazda employees do excellent work, are very kind, considerate and thoughtful of their customers. I love the employees. They ALWAYS make sure I am happy w employees do excellent work, are very kind, considerate and thoughtful of their customers. I love the employees. They ALWAYS make sure I am happy with my vehicle before leaving and ask if I have any further questions or concerns. More

I love mazda!!! I love going to Mazda for my car needs... Everyone is so friendly and willing to help. My go to sales person is Ken Arment he will go over the top to I love going to Mazda for my car needs... Everyone is so friendly and willing to help. My go to sales person is Ken Arment he will go over the top to make sure you get what you want!!! More

Emergency Problem Solved! I contacted Heritage- the dealership I bought my beautiful 2016 Mazda 6- in a complete state of panic hoping they could help me. Shortly after arrivin I contacted Heritage- the dealership I bought my beautiful 2016 Mazda 6- in a complete state of panic hoping they could help me. Shortly after arriving to work I realized dropped my car key in the parking lot. When I went to retrieve it it had been run over and destroyed. I had a second key at home but my house keys were locked in the car. I called heritage and they transferred me to Mike and I explained that I work with individuals with significant health challenges and I could not leave work. I had no idea what I was going to do. He said he would figure out hoe to help me. While I was on the phone he looked up my car and they were able to laser cut a valet key to open the door . Not only that! Billy brought the key to me! I explained I couldn't leave the person I was with so Billy opened the car made sure it worked and brought me the key. This all happened in less than an hour! I was able to get my house keys out of the car a friend ran over to my house and got the spare and my whole crisis situation was completely taken care of. On top of it about an hour later Mike called me to make sure I was okay and had been able to get my key and get the car started and that things had worked out. I cannot describe the state of panic and fear I had being at work and not knowing what I was going to do. I have people relying on me at work and I had to be back in time to get my child off the bus. I was terrified that I would not be able to get my house keys or to get my car key. I cannot thank this team enough!! They were kind and courteous and took care of the problem plus checked on me afterward and I just cannot thank them enough!!! More