Heritage Mazda of Bel Air - Service Center

Service A big thanks to Mike for being patient with me and very respectful. Mike turned my whole experience around. I have called around all morning to get a A big thanks to Mike for being patient with me and very respectful. Mike turned my whole experience around. I have called around all morning to get a quote on my valve stem for one of my tires to get replaced. I called the customer service line to see if they could get me in today where the lady was extremely disrespectful to me. So after driving around I decided to stop in. Mike has went above and beyond to make me feel comfortable and leaving happy. Thank you Mike!!! More

Sales and Service Just went in for service. As always Robert is a consummate professional. He represents the dealership well without being too pushy in regard to work t Just went in for service. As always Robert is a consummate professional. He represents the dealership well without being too pushy in regard to work that needs to be done. He's conscientious, courteous, knowledgeable and a true gentleman. That's why I always request him when we bring our vehicles in.. More

Recall service performed with a smile. Robert took good care of me from the moment I stepped into the service department. Genuinely treated me like a friend. I'm pretty jaded and cynical Robert took good care of me from the moment I stepped into the service department. Genuinely treated me like a friend. I'm pretty jaded and cynical about dealerships, but Mazda Bel Air has treated me well over many years for warranty and recall services. They deserve credit for that. More

Robert Thomas Service Robert Thomas has always been there for me. Any issue I have had with ALL of my Mazdas, Robert has been there to ease my concerns and most importantl Robert Thomas has always been there for me. Any issue I have had with ALL of my Mazdas, Robert has been there to ease my concerns and most importantly, fix any issues. He always greats me (and my Mom!) with a warm greeting and explains everything in detail. Then the car is delivered to me with everything explained and any recommendations needed for the future. Always appreciate that! More

Always Welcoming Visited, on 11 May 18, for my standard oil change and service. Jordan was very welcoming, knowledgeable, and genuine. But the best part of the visit.. Visited, on 11 May 18, for my standard oil change and service. Jordan was very welcoming, knowledgeable, and genuine. But the best part of the visit... In the 12 years I have resided in Maryland he's the first to remember me as a repeat customer. Thank you I couldn't be more pleased. More

Always great This dealer is always 5 star. Prompt, professional, friendly and high quality service. Simply the best and I've been coming here for decades. I've nev This dealer is always 5 star. Prompt, professional, friendly and high quality service. Simply the best and I've been coming here for decades. I've never been let down. More

EXCELLENT SERVICE Definitely the best service ever, thanks Robert for helping me out with my CX9. I needed a new tire and in less than an hour you made it. You just sav Definitely the best service ever, thanks Robert for helping me out with my CX9. I needed a new tire and in less than an hour you made it. You just saved my day More

Great Experience Robert was very professional, knowledgeable, extremely courteous. He truly went the extra mile and I had a great experience at this service department Robert was very professional, knowledgeable, extremely courteous. He truly went the extra mile and I had a great experience at this service department. Switching my future service needs to Heritage Mazda Bel Air. Thanks again Robert for excellent service! More

Competent and Easy to Work With The Heritage Mazda Service Department is competitively priced and offers excellent customer service. I really trust the team and my Service Advisor w The Heritage Mazda Service Department is competitively priced and offers excellent customer service. I really trust the team and my Service Advisor whenever I drop my car off forroutine-maintenance or otherwise. Rob Thomas is my Service Advisor and gives very solid advice. More

Great customer service I wanted to thank Robert Thomas and the service repair team for great customer service. They were able to not only provide a loaner car, but able to I wanted to thank Robert Thomas and the service repair team for great customer service. They were able to not only provide a loaner car, but able to handle repairs on my vehicle quickly. They exceeded my expectations by washing and vacuuming my car which was an unexpected wow! I was really caught off guard with needing a lot of costly repairs of front and rear brakes in addition to 3 new tires. I learned about this when I hit some bad luck- someone damaged my parked car when I was at the dentist and didn’t leave a note. Since just cosmetic damage, I decided to see about the cost and try to not go through insurance. Since less than deductible I scheduled that cosmetic repair. I came to Mazda where I had good service in the past and since it was a part that they could replace not major body work they scheduled that and performed the work quickly. When handling that unexpected cosmetic damage by replacing the mirror casing, they found some serious issues with my brakes and tires. This was a shocker as I already put an extra cost on car repairs this month. This was right before a major snow storm so I was nervous about my car needing this work done. My service advisor Robert helped me to prioritize this work and put off some other maintenance that I will need to address within next 15000 miles as well as helped with a coupon to offset costs- I had one that he helped to make work for this situation and helped me out! I was not prepared for all of this work at once and appreciated the focus of what needed to be done immediately. i wanted to thank him and Mazda for their help. I will be getting caught up for awhile with paying work on credit card off, but appreciated their help in keeping my transportation safe by helping me to get this work done and with this crazy “spring snow storm” I didn’t want any chances. Thank you Robert for your help and getting me in so quickly! More