Heritage Mazda of Bel Air - Service Center

Mazda Bel Air Service This is my second time getting my CX-5 serviced here. Each time, Jordan (along with all other employees I encounter) are incredibly friendly and helpf This is my second time getting my CX-5 serviced here. Each time, Jordan (along with all other employees I encounter) are incredibly friendly and helpful. All services were completed quite quickly after I dropped off my car before they opened, and I was out in 2 mins with a smile after work. 10/10 More

Honest Service; I had my first service for my new Mazda 6. Every time I come to Heritage the staff is attentive, and extremely helpful. They are patient and want to b I had my first service for my new Mazda 6. Every time I come to Heritage the staff is attentive, and extremely helpful. They are patient and want to be sure all questions are answered and understood. I also bought a cargo mat from the parts department - my first interaction with them. They have the same helpful attitude, and 'installed' my cargo mat for me. They didn't know I'd had some back troubles this week... so this was doubly appreciated! Thanks to all the Heritage team - they really make an effort to provide excellent service, and they do. MJ More

Bad brakes My service representative was knowledgeable attentive and kept me in the loop. I knew how much I was paying which was a relief. Thank you! My service representative was knowledgeable attentive and kept me in the loop. I knew how much I was paying which was a relief. Thank you! More

Great customer service The staff at Heritage Mazda's service department has always provided me with excellent service each time I bring my 2012 Mazda 3 in for service. The m The staff at Heritage Mazda's service department has always provided me with excellent service each time I bring my 2012 Mazda 3 in for service. The most recent visit was to diagnose what was causing the check engine light to come on. More

Great Service My vehicle was due for servicing and Jordan made sure it was taken care of. He was knowledgeable about the service my vehicle needed and provided grea My vehicle was due for servicing and Jordan made sure it was taken care of. He was knowledgeable about the service my vehicle needed and provided great customer service. The rest of the staff was kind and friendly. It was a pleasant experience. ~Denise Parks More

Excellent Process was easy, comfortable, and honest. Didn’t feel pressured. Techs took time to figure out problem and diagnose it properly. Jordan and Robert we Process was easy, comfortable, and honest. Didn’t feel pressured. Techs took time to figure out problem and diagnose it properly. Jordan and Robert were responsive and helpful. Great experience overall. More

Routine service appointment I had a good experience Robert Thomas was my service advisor. I made my appt. this for 11:40 am and told I would be in and out in 90 minutes. Well un I had a good experience Robert Thomas was my service advisor. I made my appt. this for 11:40 am and told I would be in and out in 90 minutes. Well unfortunately that did not happen. Mr. Thomas came out to tell me it was not ready, but because it took so long they would comp my service appointment, which I was very surprised. I thought that was very generous! I did not purchase my Mazda from this dealership, but I have had all my car services done here, and I’ve always been treated like I purchased my car here. The service has always been very good and timely. I would recommend Heritage Mazda to anyone who would like to purchase a car or needs service for their Mazda. Also, Mr. Robert Thomas does an amazing job, every time I go in for service he has went above and beyond to make my visit a great one! Thank you so much Mr. Thomas!!! More

Diagnostic service. Accurately discovered and diagnosed the concern. In a timely and methodical manner. Price was reasonable. Service was fast. Jordan was courteous and Accurately discovered and diagnosed the concern. In a timely and methodical manner. Price was reasonable. Service was fast. Jordan was courteous and responsive. Excellent attention to detail More

Great service Jordan is wonderful. I called this morning, and they got me in by 10:20 a.m., oil change and all points check. Done by 11:15 a.m. Thank you! Jordan is wonderful. I called this morning, and they got me in by 10:20 a.m., oil change and all points check. Done by 11:15 a.m. Thank you! More

Good customer service. Jordan is very nice and courteous. The service s performed was a little bit more expensive than I expected. But overall experience was good. My car is working fine so far The service s performed was a little bit more expensive than I expected. But overall experience was good. My car is working fine so far More