Back

Heritage Mazda of Bel Air - Service Center

Fallston, MD

4.9
223 Reviews

223 Reviews of Heritage Mazda of Bel Air - Service Center

Sort by
July 06, 2020

The dealership was great . Took me on time . Got me out as fast as they could . Clean and bright dealership . Price was right to . Thank you . More

by Cknellinge
Recommend Dealer
Yes
Employees Worked With
James McHugh
Jul 08, 2020 -

Heritage Mazda of Bel Air responded

Hi, thank you so much for your positive comments about Heritage Mazda Bel Air! We want all our customers to feel this way when leaving our dealership!

June 12, 2020

Visited the dealership in March and received terrible service. I wrote a review on Google and Andrew Miller informed me to reach out to him via email or by phone. I did the former and never received a re More

by Monie Love
Recommend Dealer
No
Employees Worked With
Andrew Miller, James McHugh, Michael Avena
Jun 12, 2020 -

Heritage Mazda of Bel Air responded

Hi Monie. Thank you for taking the time to review Heritage Mazda Bel Air. We appreciate all our customers’ feedback and sincerely apologize for your less than positive experience. Our goal is to meet then exceed your expectations and we are disappointed this did not occur. Our General Manager, Andrew Miller, would like to speak with you to address your concerns, but unfortunately has not received your email and has been unsuccessful in locating your contact information in our database. We take great pride in maintaining a high level of customer satisfaction and are very sorry for this inconvenience. Please reach out to Andrew again at andrewmiller@mileone.com or 410.698.0024 so that we can rectify our missteps and restore your faith in our dealership. Thank you for your time and we look forward to speaking with you soon.

May 07, 2020

Jim is a great guy that provides great customer service I have to thank Jim for advocating for my issue with my car to corporate headquarters. He went beyond, texted me updates, and help resolve my issues w More

by jjobrien.va
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Boulan
May 09, 2020 -

Heritage Mazda of Bel Air responded

Jj, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.

March 21, 2020

Micheal Avena always does his best to look out for me and is always help when I have car trouble who I go to now More

by Jasonjrz22
Recommend Dealer
Yes
Employees Worked With
Michael Avena
Mar 22, 2020 -

Heritage Mazda of Bel Air responded

Hi there! We're so happy Michael was able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.

March 10, 2020

The service personnel treat you right. The service was done in a reasonable time frame. Would recommend them to friends. We are happy with our Mazda! More

by Mnkmartin37
Recommend Dealer
Yes
Employees Worked With
James McHugh, Michael Avena
Mar 11, 2020 -

Heritage Mazda of Bel Air responded

Hi, thank you so much for your positive comments about Heritage Mazda Bel Air! Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Mazda Bel Air!

March 08, 2020

My service adviser Mike Avena was super courteous friendly and professional couldn’t be nicer and James I Don’t know his last name but he is the one who greets you and brings your car back to you he More

by Bonlmcd
Recommend Dealer
Yes
Employees Worked With
Stephen Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James he meets you and return s your car to you, John Demartino III, Michael Avena
Mar 09, 2020 -

Heritage Mazda of Bel Air responded

Slynn, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Mar 09, 2020 -

Heritage Mazda of Bel Air responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

March 05, 2020

Michael Avena is very professional, knowledgeable and well as personable! From my phone call to schedule oil change to service being completed. Thank you Mike! More

by Carol1227
Recommend Dealer
Yes
Employees Worked With
Michael Avena
Mar 07, 2020 -

Heritage Mazda of Bel Air responded

Carol1227, thank you for your kind review; we are happy to pass along your comments to Michael Avena at Heritage Mazda Bel Air! We hope to see you soon!

March 02, 2020

Service was great as always at has never run better with 140000 miles. My last mazda ran for 259000 miles because of the service department. More

by joshweiland
Recommend Dealer
Yes
Employees Worked With
Wil Wells, James McHugh
Mar 05, 2020 -

Heritage Mazda of Bel Air responded

Josh, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Take care!

February 28, 2020

Replaced our dashboard. Awesome service extended to us even though it was warranty work. 5 out of 5. Best service ever. Will go back always. More

by Tammy's Travel
Recommend Dealer
Yes
Employees Worked With
Justin Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Arment
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Lueckert, Scott Hurley, Wil Wells, Dee Brilhart
Mar 01, 2020 -

Heritage Mazda of Bel Air responded

Tammy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 20, 2020

Went to dealership for a chime that wouldn't stop. I had turned the speed warning on while checking out the settings options. Jim, Michael and the service tech were able to correct the issue quickly. 👍 Ser More

by greg007
Recommend Dealer
Yes
Employees Worked With
James McHugh, Michael Boulan
Feb 24, 2020 -

Heritage Mazda of Bel Air responded

Hello, thank you for your review! We're happy we could help. Please don't hesitate to reach out to us if there's anything more we can do!

...
10
...