Heritage Mazda Towson

Outstanding! On Saturday evening I walked into Heritage Mazda Towson with my boyfriend, in need of a new vehicle but not quite sure of my options. A few hours late On Saturday evening I walked into Heritage Mazda Towson with my boyfriend, in need of a new vehicle but not quite sure of my options. A few hours later I was driving away in a beautiful 2016 Mazda 3! I had considered other compact cars in its class, but in the end the M3 just couldn't be beat for its attractive styling and zippy handling. When we first pulled up, we noted that the dealership was on the smaller side, but don't be fooled - there were numerous choices available to me, in every model and package I was interested in; (plus, you only need one, when it's the right one!) And, I found I actually preferred the smaller size to the larger big lot dealerships - comparatively, at Heritage I never once had the feeling of being rushed, overlooked, or lost in the shuffle. And, wow: I felt like I struck customer service gold by working with Sales Associate Michael Adelman. Michael was so friendly and energetic and made us feel genuinely at ease. Most important to me of all, he was highly informative and really took his time to answer all my questions - and I had a lot of them! His approach was essential in helping me make a decision that I truly felt good about. Michael and his team kept the process moving along efficiently and professionally, and I can honestly say I am looking forward to working with them again. Lastly, I should add that my boyfriend, who accompanied me though the entire process, had recently gone through the car buying experience himself (eventually purchasing another popular sedan make from one of the area's largest chains). While he's definitely satisfied with his car, he described the dealership experiences between his and mine as being like night and day. He was so impressed with the level of service at Heritage Towson that he said if he had known about Heritage back when he was purchasing, he absolutely would have gone to them first and would probably be in a Mazda now, too! Next time :) TLDR; Highly, highly recommend Heritage Mazda Towson. Ask for Michael for an impeccable customer service experience! More

Great experience. Greg was awesome. Great experience overall. Our sales rep, Greg Lineberry, was awesome and worked with us to make sure we got what we wanted. In fact, everyone at th Great experience overall. Our sales rep, Greg Lineberry, was awesome and worked with us to make sure we got what we wanted. In fact, everyone at the dealership was great. When my wife was waiting at the dealership with our crying baby, they were awesome about it, coming over to say hi and play with her. Highly recommended. More

Great Service and Sales Associate We had a really great experience with our sales associate Thomas Perreault when buying our new car. He wasn't pushy at all and the experience was fas We had a really great experience with our sales associate Thomas Perreault when buying our new car. He wasn't pushy at all and the experience was fast and painless. The finance guy was a little pushy though. Overall a great experience and I would definitely recommend going to see Tom at this dealership! More

Great Car, Great Service, Great guy! I hate a really great experience, starting from initially meeting James, the Sales Manager, in the parking lot on my way in, to then meeting Tom Lopez I hate a really great experience, starting from initially meeting James, the Sales Manager, in the parking lot on my way in, to then meeting Tom Lopez, my awesome sales person, who really took care of me. I wasn't even planning on buying a car, but Tom listened to me, figured out what he thought would work well for me, and I ultimately bought the very first Mazda 6 he brought out. It's a 6 speed manual and I couldn't be happier. Great car, great service, great guy, and even the finance office experience was pleasant and not stressful. Highly recommend Tom and the whole team! More

Excellent Tom Lopez is great. Very nice guy. Tom is a very guy and knows his Mazda's. Tom gave a great test drive run, showing all the features, My M6 is great. Tom Lopez is great. Very nice guy. Tom is a very guy and knows his Mazda's. Tom gave a great test drive run, showing all the features, My M6 is great. More

Great salesperson! Many of us know and/or have experienced how painful and frustrating car buying can be. I'm happy to report that my most recent experience was positive Many of us know and/or have experienced how painful and frustrating car buying can be. I'm happy to report that my most recent experience was positive. I recently leased a new Mazda after months of reviewing different options. Tom Lopez, at Heritage Towson, was extremely patient with me. (I can't stress the word "extremely" enough.) Where most dealerships have you play the waiting game as they hope to bore you enough to cave in, Tom and his team were respectful of my time. I ended up going home with the car I wanted with the price tag I could afford (I'm one of those with champagne tastes on a beer budget). I love my new Mazda!!! I'm still feeling her out a bit more before formally naming her. :P Thank you, Tom! More

Tom Lopez Great experience with Tom Lopez! Love my Mazda 3 Grande Touring! This is my second Mazda 3! Great vehicle! Love this dealership too! All my servi Great experience with Tom Lopez! Love my Mazda 3 Grande Touring! This is my second Mazda 3! Great vehicle! Love this dealership too! All my service is performed here too More

Happy New Mazda Owner I could not be happier with the experience that I had at Heritage Mazda. My salesman and the sales manager made this whole process easy and stress fre I could not be happier with the experience that I had at Heritage Mazda. My salesman and the sales manager made this whole process easy and stress free!!! More

Positive purchasing experience We had a positive experience purchasing a Mazda5 from Greg Lineberry. He was courteous and professional and I would highly recommend him. The entire s We had a positive experience purchasing a Mazda5 from Greg Lineberry. He was courteous and professional and I would highly recommend him. The entire staff was great. More

easy to deal with Negotiated a price online, only had to haggle about the value of the trade-in in person (never fun). Otherwise easy time of it with salesman Greg Line Negotiated a price online, only had to haggle about the value of the trade-in in person (never fun). Otherwise easy time of it with salesman Greg Lineberry. In and out in about 2 hours. More