Heritage Mazda Towson

Mike Edwards: BEST customer service @ Heritage Mazda Towson Dear Heritage Mazda (Towson) Leadership: Re: Mike Edwards: the BEST customer service! I ordered a 2017 Mazda MX5 Miata RF Launch Edition (back i Dear Heritage Mazda (Towson) Leadership: Re: Mike Edwards: the BEST customer service! I ordered a 2017 Mazda MX5 Miata RF Launch Edition (back in Sept. 2016) and had it delivered to Heritage Mazda Towson (and took delivery in late January 2017). From the get-go, Mike Edwards made the process pleasant and truly effortless. In particular, within the last two weeks before its arrival at the dealership, Mike was incredibly communicative with updates and responses to any questions and concerns that I had, from financing, Miata accessories, to how to set up bluetooth! Mike’s “Can Do, Will Do, Happy To” level of service was sincerely appreciated and refreshing. During the final transaction and delivery, Mike and the whole Team (including Jody Desell, Jennings McManus, Bryan Williams, and Brett Fader), made the experience enjoyable and special - as this was the first, brand new car I have ever purchased (and my third Mazda)! Mike truly made me feel like one of the group; everything and everyone's attitude was professional, informative, helpful, welcoming and performed with patience and a warm smile. With this kind of winning combination of incredible customer service and exciting Mazda vehicles, I plan to keep on coming back to Mike Edwards and Heritage Mazda Towson for a very long time and would recommend them to all friends and family. Because of Mike Edwards and your dedicated group, I am a very happy and satisfied Mazda customer (yet again)! I am what happens when Team.Works. Best Regards, Nestor Zabala, AIA More

A very fine car-buying experience Best car-buying experience ever, and we've been buying cars for 40 years. Tom Perreault is a knowledgeable salesman, with a calm demeanor. He was qui Best car-buying experience ever, and we've been buying cars for 40 years. Tom Perreault is a knowledgeable salesman, with a calm demeanor. He was quick to respond to questions, and knew the Mazda lineup thoroughly. Never pushy, very patient with all our questions. We plan to return to Tom and Towson Mazda later in the year to buy another Mazda. (We've had a week to reflect on our experience, and that decision remains solid.) A true no-hassle experience, and I hope that our family will seek out Tom and Heritage Towson Mazda when it's their turn to buy a car. More

Great service I enjoyed working with this dealership. I would recommend anyone to go visit them. My first car experience was wonderful and I would Go back again. S I enjoyed working with this dealership. I would recommend anyone to go visit them. My first car experience was wonderful and I would Go back again. Staff were friendly and supportive. More

Great Sales Team Tom and Jason are a really good team, and very customer-oriented. Both were supportive and helpful, answered all of my questions, and helped talk me Tom and Jason are a really good team, and very customer-oriented. Both were supportive and helpful, answered all of my questions, and helped talk me through options that worked for me -- not just pushing options that didn't work (as I've had at other dealerships). Throughout the whole process, they were fantastic. Even though I couldn't end up buying a car from Heritage Mazda, I'd definitely come back. More

Customer 1 Kevin Bonovich our salesperson was amazing! He was so.patient and helpful and not at all pushy. He answered every question. Sang in finance made the p Kevin Bonovich our salesperson was amazing! He was so.patient and helpful and not at all pushy. He answered every question. Sang in finance made the process easy and answered any and all questions. More

Excellent, friendly service! Every time I arrive at Heritage Mazda Towson for service, I am greeted with a smile and personal greeting. The service providers know their customer Every time I arrive at Heritage Mazda Towson for service, I am greeted with a smile and personal greeting. The service providers know their customers by name and always go above and beyond to help their customers and address any concerns. I have always received speedy service, answers to my questions, and superior service! I love my Mazda dealership! More

Easy Car Experience The staff at Heritage Mazda Towson made the car purchasing experience easy. Special thanks to Greg Lineberry, Jason Templeton, and Brett Fader for th The staff at Heritage Mazda Towson made the car purchasing experience easy. Special thanks to Greg Lineberry, Jason Templeton, and Brett Fader for their assistance. I love my new Mazda 6! More

great dealer! I purchased a new Mazda car recently. I had a really wonderful experience at Heritage Mazda Towson. I worked with Derryck Davis, and he was extremely I purchased a new Mazda car recently. I had a really wonderful experience at Heritage Mazda Towson. I worked with Derryck Davis, and he was extremely helpful in this process. He was really nice and always worked hard to find the best car which perfectly fits my needs and to get me the best deal! I really appreciated his help! More

Simply the best Bo Hudson is the best dealership salesman that we have ever worked with. He went above and beyond the call of duty and I would give him a ten. Bo Hudson is the best dealership salesman that we have ever worked with. He went above and beyond the call of duty and I would give him a ten. More

Excellent experience Got a great deal on a slightly used Mazda cx-3! No haggle price and Bo drove the car to me from Towson, MD to Burke, VA! Never had a better experienc Got a great deal on a slightly used Mazda cx-3! No haggle price and Bo drove the car to me from Towson, MD to Burke, VA! Never had a better experience at a car dealership. Highly recommend! More