Heritage Mazda Towson

Great service Bo stayed past the store’s closing time to make sure I was able to get the car I wanted. He even took the time to set my phone up in the car and show Bo stayed past the store’s closing time to make sure I was able to get the car I wanted. He even took the time to set my phone up in the car and show me all the car’s features. More

Cussed at and hung up on. Called Jody to talk about a vehicle. When I let me know that I was considering a different car at a different dealership he got very agitated and ang Called Jody to talk about a vehicle. When I let me know that I was considering a different car at a different dealership he got very agitated and angry and then hung up on me. I purchased the vehicle we were discussing at the other dealership the next day. Run don't walk from this place. More

Glad I bought a CX-5! I enjoyed working with Mike Edwards, who was very professional, answered all my questions, and worked to get me the best deal possible.....it took a w I enjoyed working with Mike Edwards, who was very professional, answered all my questions, and worked to get me the best deal possible.....it took a while before I was ready to buy but I am glad that went to Heritage. More

Great customer service experience Bryan was very friendly, greeted me right away. He explain clearly what the service was going to be and advise me about the parts that would need to b Bryan was very friendly, greeted me right away. He explain clearly what the service was going to be and advise me about the parts that would need to be replaced in the future. More

Good Buying Experience Purchased a 2017 CX5 today. Priced it over the internet yesterday. Test drove it today and bought. I enjoyed the lack of sales pressure. The overall e Purchased a 2017 CX5 today. Priced it over the internet yesterday. Test drove it today and bought. I enjoyed the lack of sales pressure. The overall experience could not have been better. More

Great service My latest example. . .I called Jennings with a question. During our conversation, I asked about getting an oil change; he accomadated me immediately- My latest example. . .I called Jennings with a question. During our conversation, I asked about getting an oil change; he accomadated me immediately-asked if I wanted to be dropped off or wait for the service to be done. He is always extremely professional - and remembers the details of my car-and me! I purposely drive a distance to have my car serviced here. More

Excellent Service My advisor, Josh was professional, courteous and jovial. He made the experience painless and ensured my vehicle and I received the care that they need My advisor, Josh was professional, courteous and jovial. He made the experience painless and ensured my vehicle and I received the care that they needed. I will definitely return. He was awesome! More

Super friendly Everyone here has been great to work with. They make you feel comfortable, and take the time to answer questions (even silly ones). They understand t Everyone here has been great to work with. They make you feel comfortable, and take the time to answer questions (even silly ones). They understand that a lot of today’s technology is new to some of us. More

A Fairly Nice Experience We traveled from WV because Heritage had the vehicle we were pretty sure my wife wanted. Greeted warmly by Ralph Price, we settled in for the okey do We traveled from WV because Heritage had the vehicle we were pretty sure my wife wanted. Greeted warmly by Ralph Price, we settled in for the okey doke. Face the fact that it's intimidating and be prepared to spend time test driving and answering questions. Ralph is a great guy and salesman. The finance part was handled with lovely care by Valerie Berube. All in all, we definitely recommend this dealership. If we lived closer,we would drop in just to say hello. More

Exellent customer service Jennings took care of me and my little son from the moment I parked the car.He made me feel welcomed and feel a valuable customer of the dealership an Jennings took care of me and my little son from the moment I parked the car.He made me feel welcomed and feel a valuable customer of the dealership and he took the time to explain the process of what will be done to my car this morning as well as answering all the extra questions I had about the techonolgy piece of my Mazda.Was a pleasure to work with him and definetly I will ask for him from now on.He made my visit to dealership a pleasent experience and of course I appreciated the fact he was so friendly with my son that was starting to cry at one point.Thank you for your professional customer service,Jennings! More