Heritage Mazda Towson

Great customer service from Craig. Craig was very patient with us as we picked the best car for our family. We test drove several cars before choosing the right vehicle and Craig made u Craig was very patient with us as we picked the best car for our family. We test drove several cars before choosing the right vehicle and Craig made us feel very comfortable throughout the process. Craig even gave me a demonstration of several products that would provide additional protection for our vehicle from damage to the exterior and interior of the vehicle. My wife and I both had a great experience with the sales staff and would recommend them to friends and family! More

Easy Pease First, let me set the stage- I have bought and sold over 30 vehicles personally and helped others over the years as well. We all know that buying a ca First, let me set the stage- I have bought and sold over 30 vehicles personally and helped others over the years as well. We all know that buying a car or working with a dealership “can be hard” but that is a thing of the past when you work with the folks at Heritage. I had a few vehicles I was comparing between and Craig Chappell was excellent, he helped me with the things I wanted to know about and asked great questions to help me figure out what would/would not work. Then, in the rain, he helped me test out the dog crate to see which vehicles it would fit in. The next step was the appraisal for my trade in…. well this in itself can be a nightmare, but John Holliday (GM) was incredibly easy to work with. He asked me a few questions about my vehicle, got it looked over by his guys in the shop and gave me a VERY fair trade in value. This is the kind of dealership and the type of folks that you WANT to do business with! Let them help you, be open and honest about what you need and where you’re comfortable, and they will do the rest. Truly appreciate all the team effort involved in getting me on my way with my beautiful certified preowned Mazda CX5! More

Excellent Craig was great! Everything went very smooth. He also answered all of our questions and concerns about our purchase. He was also very respectful and c Craig was great! Everything went very smooth. He also answered all of our questions and concerns about our purchase. He was also very respectful and curtious. A real pleasure doing business with. More

Great Buying Experience From the moment I walked into the dealership the team was attentive without being overbearing. Craig was awesome in listening and then showing me the From the moment I walked into the dealership the team was attentive without being overbearing. Craig was awesome in listening and then showing me the used vehicle I saw online. While showing me the features of the vehicle I came for, he was extremely knowledgeable of the subtle differences and benefits of the newer models. When I was ready to make the purchasing decision he did his best to streamline the process making the decision an easy one. One of the better purchasing experiences I have had. I would definitely recommend him and the team over at Heritage Towson. More

Christmas wish comes true. I had the pleasure of meeting Ralph about 9 months ago, when I thought I was ready to purchase. Tuesday, December 19th , I phoned Ralph to let him k I had the pleasure of meeting Ralph about 9 months ago, when I thought I was ready to purchase. Tuesday, December 19th , I phoned Ralph to let him know, the funding for purchase was coming through, but not in time for Christmas. I was hoping to give my wife a new Mazda. Well to make it quick, after I hung up from Ralph, I was disappointed I would not be able to get the car by Christmas. Well Ralph and a few other of Santa's helpers made a dream come true! Ralph called me back and said they had talked and had come up with a way for me to give my wife a new 2018 CX-9! So, today, Ralph made that dream come true and I will be giving my wife a new car this Christmas.Never and I mean NEVER have I been treated so respectfully at any dealership before. More

Great experience trading in/leasing new vehicle In comparison to other dealerships, Heritage Mazda Towson had amazing customer service. I was treated with genuine respect and kindness from beginning In comparison to other dealerships, Heritage Mazda Towson had amazing customer service. I was treated with genuine respect and kindness from beginning to end which means a lot. It took minimal effort to get the kind of deal that I wanted from my trade in, these people really knew what they were doing and worked with me to get a deal I was comfortable with. More

Great Went to test drive a cx5 highly anticipated for months. Was not disappointed from the moment we walked in. Salesman Greg informative friendly. No pre Went to test drive a cx5 highly anticipated for months. Was not disappointed from the moment we walked in. Salesman Greg informative friendly. No pressure. Finance part always painful but procedure smooth. Manager open and honest felt comfortable from start to finish. My expectations of the vehicle were surpassed and probably the deal was we because of the professional friendly persons employed at that dealership More

Outstanding!!! I originally just came in to look around and compare; never thought that I'd actually be buying a car in just a few days. Buying a car can be a little I originally just came in to look around and compare; never thought that I'd actually be buying a car in just a few days. Buying a car can be a little stressful but Bo Hudson was there with me every step of the way! Mr. Bo was very helpful, understanding and even answered all hundred and one of our questions. He even went the extra mile and walked me through all the features of the car to make sure I knew where everything was! Most importantly he was patient! He really made me feel confident in the decision that I was making and I'm very grateful for that. AMAZING costumer service and a marvelous experience...!!! Thank you More

Good experience - daugter's first car We are fans of Mazdas and had a good experience with Craig and John at heritage Mazda Timonium. We had done research online and our daughter iden We are fans of Mazdas and had a good experience with Craig and John at heritage Mazda Timonium. We had done research online and our daughter identified a Mazda 3 iSport she was interested in. Even though it was evening, we took a test drive with Craig and she loved the car. John and I came to a reasonable price. Do your homework online; good experience at the dealership. More