Heritage Mazda Towson

Excellent service & knowledgeable staff Ben couldn’t have been more helpful and explained every feature. Nick in finance was experienced and even the manager Theodore helped get us a great d Ben couldn’t have been more helpful and explained every feature. Nick in finance was experienced and even the manager Theodore helped get us a great deal More

Great service, friendly salesman The salesman was extremely helpful and was able to assist with me purchasing a vehicle. Not only being extremely helpful he was also friendly the enti The salesman was extremely helpful and was able to assist with me purchasing a vehicle. Not only being extremely helpful he was also friendly the entire time More

Very Happy Customer! Very late review , however I couldn't be happier! I purchased a 2016 FULLY loaded Jeep Cherokee with (23, 000 miles) a month ago. My salesman was Greg Very late review , however I couldn't be happier! I purchased a 2016 FULLY loaded Jeep Cherokee with (23, 000 miles) a month ago. My salesman was Greg Lineberry but this was truly a team effort. Ben, John Holliday and especially Tom Heise closed the deal. From the time I set foot in the dealership, I felt very comfortable doing business here. They patiently listened to what I wanted to do and then made every effort to address my wishes. I would definitely highly recommend the dealership to anyone in the market for a car. More

Great experience! Ben and John were fantastic. Explored different options and were extremely helpful when making a final decision about a vehicle for our daughter as we Ben and John were fantastic. Explored different options and were extremely helpful when making a final decision about a vehicle for our daughter as well as helping find the best financing. More

Great Experience, Great Service We had a great experience at Heritage Mazda in Timonium. Craig and the team took great care of us. We love the new car and recommend this dealership We had a great experience at Heritage Mazda in Timonium. Craig and the team took great care of us. We love the new car and recommend this dealership to everyone! More

Out of State Buyer We found the car on KBB.COM and got an immediate response from Craig. Communication was excellent and we even got a call from Tom the manager to make We found the car on KBB.COM and got an immediate response from Craig. Communication was excellent and we even got a call from Tom the manager to make sure everything was in order before we drove 200 Miles to pick up car. They took care of everything before we arrived and all we had to do was road test and sign. They even had the accessories we wanted in stock and installed while we had lunch! We highly recommend the team at Heritage Mazda! More

Very Friendly and Helpful to a First Time Buyer I had a great experience while working with Craig from Heritage Mazda Towson. From inquiring about the vehicle to purchasing it, the process was painl I had a great experience while working with Craig from Heritage Mazda Towson. From inquiring about the vehicle to purchasing it, the process was painless. He explained everything thoroughly and made the experience pleasant. More

Great experience My salesman Bo Hudson is one in a million. A very friendly and laid back person, with a great knowledge of the Mazda. He gave me a very fair deal on m My salesman Bo Hudson is one in a million. A very friendly and laid back person, with a great knowledge of the Mazda. He gave me a very fair deal on my new Mazda 3, and a very fair trade-in. No high pressure sales tactics. He gives you all the figures, shows you the vehicle you are interested in, and lets you make the decision. It was a most pleasant experience. Many thanks!!!! More

The Case of the Mexican CX-7 Usually, posted email is full of complaints, so you will be sorely disappointed with this one. In November, my 2011 CX-7 which I purchased at a Mazda Usually, posted email is full of complaints, so you will be sorely disappointed with this one. In November, my 2011 CX-7 which I purchased at a Mazda dealer in Guadalcanal, MX started acting "weird" and after trying a few other things and repair places, I finally had it towed to this dealership where I first met Jenings McManus. He is a consummate customer good will ambassador. His ability to communicate, his message of caring, and his involvement in my problem was superlative. There is a long story about this nearly $6,000 repair for leaks in the body that destroyed much internal wiring and two air bags. When I first came in, Jennings treated me very well. We explored the problem and to keep me able to do my routine got me my first (yes, there was more than one) service loaner. Never a question about paying for it, no further hassles. It has taken about three months to solve the problem in my CX-7, and took negotiating skills and patience I doubt even I would have. Jennings had to deal with a GEICO rep who was non-responsive as well as a leak that took three different examinations to finally locate and fix. All during the process I was kept in the loop. Toward the end of the process, and I'm sure she was well versed on it all along, Dora Norman stepped in to communicate with me. She runs a beautiful Service Department and her staff reflects her, and Towson Mazda's, caring about their customers. I am sure Dora applied the screws where necessary and brought about the result. As I had time to sit in the waiting area, I noticed all of the other Service Department people had the same skills and caring with other customers as the kind I received. I need also commend all the technicians, whose name I don't know, who kept this massively confusing conundrum moving on. Their care and competence is also beyond expectation. The result, after three months, is that my 2011 CX-7 is in tip top shape and I am a very satisfied customer. Jennnings and Dora always kept me informed, worked very hard behind the scenes to "make it so" and I never got a frown or "the bum's rush" when we communicated. While shopping around for my next service for a better price is usually called for, I will be returning to Towson Mazda to have my rear brakes done in a few thousand miles. Other places may be able to do it for a bit less money, but they will not match the care and courtesy of Jennings and Dora. My wife and I commend you on your agency, it is reflected in all your associates. Jonathan Kollin More