Heritage Mazda Towson

Great, friendly service I'm always in good hands when I take my Mazda CX-5 (which I love) to Heritage for service. I drive a ton and rely on Heritage for reliable performance I'm always in good hands when I take my Mazda CX-5 (which I love) to Heritage for service. I drive a ton and rely on Heritage for reliable performance and longevity from my vehicle. I bought the car there and will always service it there. More

Hit start issue Changed plugs. 15 year old rx8 . Starts up fine but have trouble starting afterwards when doing errands. Did a compression check and it’s low. Was ad Changed plugs. 15 year old rx8 . Starts up fine but have trouble starting afterwards when doing errands. Did a compression check and it’s low. Was advised that it’ll likely last 6 mo. Good info to know and gives me a chance to prepare and decide what to do. Would not get an engine rebuilt here due to the expense but there are a couple of shops out there who will. Found one on Facebook. More

The best service I have ever had! While I have always been appreciative of the service at Heritage Mazda, especially because they seem to go above and beyond to get me a nice loaner, m While I have always been appreciative of the service at Heritage Mazda, especially because they seem to go above and beyond to get me a nice loaner, my last visit was above and beyond. Justin brought to my attention that he could get me a road hazard replacement for 1 of my new tires, I didnt even think to ask! Thank you Justin!!! Dora, the service manager, takes every concern very seriously and does her best to resolve them. She is absolutely the best service manager i have ever encountered! More

In & Out Schedule my appointment myself and was in & out within a hour and a half. Excellent service! I really feel important at this dealership. Happy Custome Schedule my appointment myself and was in & out within a hour and a half. Excellent service! I really feel important at this dealership. Happy Customer. More

Wonderful Service I have been going this dealership for over 3 years. They are courteous, fair in their prices and the service is fast. I never have a problem getting t I have been going this dealership for over 3 years. They are courteous, fair in their prices and the service is fast. I never have a problem getting the day or time that is convenient for me. My husband also comes to have his car serviced here. More

Oil Change and Filter I was warmly greeted and everyone was exceptionally friendly. Although I thought I was there for an oil change the service included many more items co I was warmly greeted and everyone was exceptionally friendly. Although I thought I was there for an oil change the service included many more items costing much more. As this was my first maintenance visit I decided to go ahead with the service after everything was explained to me. I was given a maintenance schedule sheet that I am currently reviewing. The service I was given was for the 20,000 mile schedule. My mileage read over 23,000 miles. The next service is at 25,000 miles and that includes almost everything completed on the 20,000 mile service. Obviously I won’t need those same services in less than 2,000 miles. I am waiting to see what services you will recommend for the car at the next service.. More

The trip from out of state was worth it! I haven't had the best experiences with car salesmen -- it always seems like they're trying to pull one over on me, hide fees, manipulate numbers, or I haven't had the best experiences with car salesmen -- it always seems like they're trying to pull one over on me, hide fees, manipulate numbers, or add things in later that weren't mentioned before. So when I emailed this dealer and got a quote on a car that was a really good deal, I was suspicious. But I drove the hour from out of state to check it out, and was pleasantly surprised to discover that everyone I met there was friendly, honest and transparent about everything. On top of that, once they checked my credit and got all the official numbers, the offer came out to be a little LESS per month than what was emailed! And there were no extra hidden fees! I will definitely be going back when my lease is up, and would recommend them to anyone looking to get a Mazda, even if you have to come from another state. More

Horrible from Top to Bottom - AVOID at All Costs I am not one to overreact, but I can say without fail, this was one of the worst customer service experiences I've ever had. This place embodies every I am not one to overreact, but I can say without fail, this was one of the worst customer service experiences I've ever had. This place embodies every negative stereotype of car dealerships - they are dishonest, rude, and only care about their bottom line. The GM, Mike McGuire, is sleazy and difficult to work with. The service department is incompetent, causing me multiple trips to fix what should have been a simple issue. There are many other area dealerships; I suggest choosing one of them. More

Added Apple Car Play to CX5 (2018) Justin was extremely helpful in expeditiously getting this added to my CX5 and explaining the features and benefits. I was so pleased with this servic Justin was extremely helpful in expeditiously getting this added to my CX5 and explaining the features and benefits. I was so pleased with this service experience that I returned the following week to have roof rails and rack added. Once again Justin made sure everything was done efficiently and kept me well informed. Professional and courteous! More

Great Mazda Car -Great Dealer The 2018 Mazda 6, we just bought, in addition to a 2018 Mazda CX-9,iwe bought a few months ago, is the 4th vehicle we bought from this dealership, and The 2018 Mazda 6, we just bought, in addition to a 2018 Mazda CX-9,iwe bought a few months ago, is the 4th vehicle we bought from this dealership, and we find the sales and service team friendly, accommodating etc, and a great dealer to work with. More