Heritage Mazda Towson

Efficient, friendly sales I had a great experience, well worth the drive from the DC area. I was able to work out all the details ahead of time with Bo Hudson and Jody DeSell. I had a great experience, well worth the drive from the DC area. I was able to work out all the details ahead of time with Bo Hudson and Jody DeSell. They communicated clearly over email and we settled on a fair price. I was able to pick up the car with minimal delays and received friendly, courteous help from Bo. The car was nicely prepped, and I greatly appreciate that they did not cover the car in dealer decals for me to remove later. I will be back. More

Just purchased our 4th Mazda. The staff are top notch! The purchasing, financing and service is painless. It is always an enjoyable experience with these great guys! The purchasing, financing and service is painless. It is always an enjoyable experience with these great guys! More

Service Shop was valued my time. Sales Manager and Staff weren’t overbearing. They were open to give information without expecting an immediate sales opportunity weren’t overbearing. They were open to give information without expecting an immediate sales opportunity More

Dora, Brian, and Justin are INCREDIBLE! They helped me get back the road quickly to transport our soccer team after a flat tire! wonderful people! get back the road quickly to transport our soccer team after a flat tire! wonderful people! More

Service was fast, friendly and courteous. I got there a little early, Justin took care of me almost immediately in a very professional manner. He was great little early, Justin took care of me almost immediately in a very professional manner. He was great More

Karl is the best. Dora the manager aways says hello. Gene always makes sure I have a ride back to work. What a great place to service your car. Gene always makes sure I have a ride back to work. What a great place to service your car. More

Well organized, friendly and efficient service department. My wife and I have had the pleasure to be aided by most of the knowledgeable service advisors over the last 10 years and Justin expedited department. My wife and I have had the pleasure to be aided by most of the knowledgeable service advisors over the last 10 years and Justin expedited my factory recall issue with surgical precision today. More

Consistently terrific experience from top to bottom The team at Heritage Mazda is truly outstanding. Their commitment to customer satisfaction is evident in every person you encounter, from the person w The team at Heritage Mazda is truly outstanding. Their commitment to customer satisfaction is evident in every person you encounter, from the person who takes your phone call, to your service advisor (my advisor, Bryan Williams, is especially wonderful), the Service Manager (Dora, who is also awesome), and everyone in between. They are patient, kind, thoughtful, and considerate. They NEVER force extras on you, or unnecessary services, and they even let you know what your car may need down the line. Until I bought my Mazda from Heritage, I had NEVER used a dealer for regular service needs. Now, I wouldn’t go anywhere else, and I can’t imagine buying a car anywhere else, either, as the sales team is equally superb. Love love love them. Rebecca Murphy More

Mazda Nice service area. Nice waiting room! Staff very accommodating and helpful. Highly recommend to have your car serviced here. Also they were ready w Nice service area. Nice waiting room! Staff very accommodating and helpful. Highly recommend to have your car serviced here. Also they were ready when promised! More

Great customer service My vehicle is a little over 2 years old and has about 14,000 miles. Two weeks ago, on a 90 degree day, it started blowing warm air from the AC all o My vehicle is a little over 2 years old and has about 14,000 miles. Two weeks ago, on a 90 degree day, it started blowing warm air from the AC all of a sudden. I took it in the next to day to Heritage Mazda Towson to see what the issue was. After an hour or so, my service adviser, Bryan Williams, let me know that there had to be a leak somewhere, but they could not find it at this time. He said they wanted to keep the car so they could fill it up with refrigerant and then run it, then inject some dye and look for the leak. He gave me a 2019 vehicle as a loaner. They kept it for the weekend, which was fine, and then they (Dora, Bryan was off) called me on Monday to say they found the leak and a part was coming from PA. On Tuesday, I picked it up after work, and it was all covered under warranty. I'd like to commend the dealership, especially Bryan Williams and Dora, for keeping me update throughout the process and letting me know what was going on. I appreciate it and look forward to future service there. More