Heritage Mazda Towson

This dealership provided excellent customer service from beginning to end and made the car buying experience pleasant. Special thanks to Nima, Keith, Paris & the rest of the team for a streamlined experienc beginning to end and made the car buying experience pleasant. Special thanks to Nima, Keith, Paris & the rest of the team for a streamlined experience. More

Keith Jones is an excellent salesman. He was knowledgeable, respectful, and friendly. My wife and I learned a lot about pricing and options. The experience was smooth and easy. I highly r He was knowledgeable, respectful, and friendly. My wife and I learned a lot about pricing and options. The experience was smooth and easy. I highly recommend him and will contact him when I return. More

Mazda Towson is a very reputable business all the way around just got service and as usual all business very quick and thorough always around just got service and as usual all business very quick and thorough always More

It was a very no-BS environment. Paris and Rudy were great, and we got right to meat of things quickly and easily. There wasn’t the traditional car dealer run-around to contend wit Paris and Rudy were great, and we got right to meat of things quickly and easily. There wasn’t the traditional car dealer run-around to contend with. We’ve bought two cars from Heritage Mazda now, and I wouldn’t have returned if I felt like we were being mistreated or taken advantage of. More

Very nice, patient, and explains the financial breakdowns in a easy to understand way. Our appointment got delayed and he answered all my questions professionally and broke down the math for my car even t in a easy to understand way. Our appointment got delayed and he answered all my questions professionally and broke down the math for my car even though it was an hour past close :) Thank you!!! More

Paris was very detailed and clear with his explanation of the paper work. Really appreciate his help with the smooth purchase. the paper work. Really appreciate his help with the smooth purchase. More

I stumbled upon the Heritage Toyota dealership in Owings Mills, in 2015, when I was looking for a new car purchase. I have been hooked on Heritage dealerships ever sense that first great customer service e Mills, in 2015, when I was looking for a new car purchase. I have been hooked on Heritage dealerships ever sense that first great customer service experience. I drive from Silver Spring to have my vehicles serviced with Justin in Owings Mills. Over the years I have made several new and used car purchase personally, and recommended others to go to Heritage Dealerships from VW in Catonsville, to Toyota in Owings Mills. Now I have a new recommendation, Heritage Mazda of Towson. I was greeted at the door by Corey, who immediately assisted me in making my car purchase. He placed me in good hands with Bill to process the deal, and in the end I worked with Paris in finance. What a great bunch of people at this dealership. There was no pressure, and in the end, Paris worked hard to get me the best interest rate. I must apologize to the other Heritage Dealerships, but I have to say Mazda of Towson has just raised the bar! They will now be my go to place make my vehicle purchase needs in the future, and the place I will be directing my friends and co-workers. They are a Premier Customer Service dealership in my book! More

Greg was very professional and did not pressure me in any way. He was very knowable about the features of the vehicle I was interested in and took his time explaining some of the new safely features. Wou any way. He was very knowable about the features of the vehicle I was interested in and took his time explaining some of the new safely features. Would definitely recommend Gregg and Heritage Mazda. More

This was my first time buying a car alone so I was all new to the process. However, I feel like it took a long time to get the car since it was delivered from a different location and had to be cleaned an new to the process. However, I feel like it took a long time to get the car since it was delivered from a different location and had to be cleaned and gassed. Of course, Paris had to go through every additional option although I didn't want to hear about all the different options. I also had to order a title and make sure I had insurance which I assume is standard process but took additional time. I knew exactly what car I wanted but felt like I was being talked into a higher priced model. I also found out as soon as I got home that I had an email about an additional incentive. I've emailed Heritage Mazda a number of times and have yet to receive a response. Not sure if I was taken advantage of because I'm a woman who's not that knowledgeable about the car buying process. More