Heritage Mazda Towson

The public, is generally untrusting of car sales persons / dealerships. I remained guarded while researching and pursuing the purchase of our new vehicle. After visiting several in the Baltimore and DC / dealerships. I remained guarded while researching and pursuing the purchase of our new vehicle. After visiting several in the Baltimore and DC markets, we decided Brett Fader of Heritage Mazda of Towson to be the best. Not counting the time online/calls, I spent one week visiting dealerships. A better deal was not to be found (only after I mentioned what Brett of Heritage offered - did they wave their magic wand rethink and then offer something comparable). From start to finish, we received courtesy, professionalism, and honesty, not to mention the best price. We decided to purchase "more" vehicle (more expensive MSRP) and trade another since Brett (Heritage) was so 'on-point' with there offer and willingness to negotiate. Brett is very respectful and honest working with women too. I greatly appreciated how he spoke with my wife and walked her through the various features of the vehicle before driving off. He gave us the best deal and treatment; in turn has earned our trust and respect. We will look for Brett on our next purchase (probably next year). More

The service was great, and my wife and I didn't feel pressured at all to buy any specific vehicle. The staff was patient and friendly throughout the process. Not to mention we got an excellent deal. pressured at all to buy any specific vehicle. The staff was patient and friendly throughout the process. Not to mention we got an excellent deal. More

The folks that we worked with were very knowledgeable and helpful. It was a very pleasant experience. Nice play area with TV - for both the kids and adults. Free coffee :-) helpful. It was a very pleasant experience. Nice play area with TV - for both the kids and adults. Free coffee :-) More

First Let me start out by saying that prior to this trip I have done business with John at his last job. He helped me buy my very first car and my second one as well. Because of his dedication & hardwork, I have done business with John at his last job. He helped me buy my very first car and my second one as well. Because of his dedication & hardwork, I forever will be loyal to him and refuse to work with anyone else. That Being said My sister needed a new car, so I called John and he told me to come on in. When we arrived we had the pleasure of meeting Chad ( John's son ) outside waiting for us. ( Talk about Excellent customer service, He was at our car as soon as we pulled into the lot ) He walked us in and there John came to greet us with the same smile I've seen twice before. These two men are excellent role models for Car Sales Consultants every where. They were extremely attentive , knowledgeable in what we were looking for and hard working to get us the very best deal. I swore in the beginning that I was a Toyota girl only, but after coming to Mazda and again experiencing the exemplary customer service by John and now by Chad , I will never go elsewhere. As the old saying goes " The apple doesn't fall far from the tree " Chad certainly has a lot of his father in him, and Any customer to interact with either of these two fine gentlemen will be incredibly lucky . The Dealership itself is very clean and everyone there was extremely friendly when we walked in the door. If you had any doubts about going in and are reading this.. Trust me , Go in and talk to John or Chad. You will leave very satisfied and in a new car, just like my sister !! More

I was in the market of purchasing a new car and was a little skeptical of visiting dealerships due to past experiences, but when I went to Heritage Mazda of Towson I was floored. Everyone was very attent little skeptical of visiting dealerships due to past experiences, but when I went to Heritage Mazda of Towson I was floored. Everyone was very attentive to my needs, very friendly and professional. Eddie, my sales person was very helpful through the entire process of getting me into a car new car. He made sure I felt important and answered all of my questions and alleviated any concerns that I had. I couldn't be more pleased with the car that I have purchased, Eddie made my car buying experience a wonderful experience and I recommend anyone who is looking to purchase a car to go to Heritage Mazda of Towson. Thanks Eddie :-) Tarnice Barnes More

WE WERE SHOPPING FOR A NEW BEETLE (USED) FOR MY WIFE. CHAD FOUND HER ONE AT ANOTHER DEALERSHIP. THOUGH CHAD OFFERED TO GET THE VEHICLE FOR US, WE DECIDED, SINCE IT WAS CLOSE BY, TO DRIVE DOWN AND SEE IT CHAD FOUND HER ONE AT ANOTHER DEALERSHIP. THOUGH CHAD OFFERED TO GET THE VEHICLE FOR US, WE DECIDED, SINCE IT WAS CLOSE BY, TO DRIVE DOWN AND SEE IT FIRSTHAND, AFTER PROMISING TO COME BACK IF WE LIKED IT. WELL, WE DID AND WE CALLED BACK TO BEGIN THE PURCHASE PROCESS. WE'D MET JOHN, CHAD'S FATHER, ON OUR FIRST VISIT AND WOUND UP SPEAKING TO HIM WHEN WE CALLED BACK. LONG STORY SHORT, WE FELT THAT JOHN WORKED TIRELESSLY TO GET US THE BEST RATE AND EVEN LOWERED THE PRICE OF THE VEHICLE TO GET US THE RIGHT PAYMENT. I'VE BEEN BUYING VEHICLES FOR MANY YEARS AND THIS IS THE FIRST TIME I'VE DEALT WITH SALESPEOPLE WHO WERE PROFESSIONAL, COURTEOUS, FRIENDLY, AND WHO HAD OUR INTERESTS IN MIND. AS WE WERE LEAVING THE DEALERSHIP ON DAY TWO, I HAD THE FEELING THAT I'D BEEN DEALING WITH A TEAM WHOSE GOAL WAS CUSTOMER SATISFACTION AND WHOSE KEYWORD TO GOOD SERVICE WAS INTEGRITY. I LOVE THESE GUYS! More

We visited this dealer to get new CX-9. We had a deal with Kevin (internet sales manager) and he confirmed that over the email. We had telephonic conversation with him and he confirmed the price again on with Kevin (internet sales manager) and he confirmed that over the email. We had telephonic conversation with him and he confirmed the price again on phone. He called us over to dealership and when we went there one other manager Scott showed up and started talking us. He was very unprofessional in his conduct. He refused to fulfill commitment and instead behaved very rudely. This was extremely unprofessional behavior which we did not expected from Heritage Mazda. More

Joe went to heroic lengths to find exactly the car I Joe went to heroic lengths to find exactly the car I wanted at a reasonable price, and he made the whole buying process pleasant and stress-free. I w Joe went to heroic lengths to find exactly the car I wanted at a reasonable price, and he made the whole buying process pleasant and stress-free. I would definitely buy another car from him. More

I have bought many new cars of diffent makes. It was my first for a Mazada. In past experience in buying a new car, I would of rather go to the dentist. This experience was so smooth and enjoyable. When first for a Mazada. In past experience in buying a new car, I would of rather go to the dentist. This experience was so smooth and enjoyable. When I spoke with this dealership on the phone, they were very helpful and I set an appointment. I decided to come earlier than scheduled and they were prepared. They introduce me to their service department, which I feel very comfortable to use. They gave me the price I was looking for too. Joe was extremely knowlegdable, helpful and understood the car I was looking at for my son. He showed me all my concerns as a parent. Kudos to Joe and Heritage Mazada. More

What a great experience. I came in with a car with negative equity, that just wasn't working for my wife or I anymore and Chris got us right into the car we wanted, asked us what terms and financing w negative equity, that just wasn't working for my wife or I anymore and Chris got us right into the car we wanted, asked us what terms and financing we were looking for and once he fully understood the scope, then took all of the information to Scott. The two of them worked half of the day to work out the best deal for me. Then, they waxed the xxxx out of the car, and still gave me half of the day to work. If you're looking for something honest who will tell you the info they get, not just what they want you to have go to these guys. I have another car that is nearing the end of it's time and I'll be back again. Best car buying experience I've had! More