Heritage Mazda Towson

Mike and Jason were great to deal with. This was one of the best new car buying experiences I have had in a long time! They 100% believe in total customer service. i could have bought my Mazda CX-5 locally the best new car buying experiences I have had in a long time! They 100% believe in total customer service. i could have bought my Mazda CX-5 locally in Hanover PA but got treated like I was a nobody there >Oh well they lost a $35,000 sale! It was worth it to buy at Heritage Mazda even though it is 90 minutes from my house Love you guys! More

I recently bought an almost new CX5 at Towson Mazda. 10 min after buying the car, I noticed that the left mirror did not work. I brought the car back in to get it checked out, they take the whole thing apa min after buying the car, I noticed that the left mirror did not work. I brought the car back in to get it checked out, they take the whole thing apart and assured me that the mirror was just not clicked in correctly and also informed me the previous owner had an accident with the car. Still not a deal breaker, but this was never told to me before buying the car!!! Seems dishonest to me! A week later the mirror starts not working again, so I bring it back in to another dealership, who tells me that there is something broken inside the mirror's mechanism! Also, the car happened to have the owner’s manual missing, so I asked if I could get one, they said they would get on that right away... 2 weeks later... i finally got a responce, they will send it to me in the mail... still waiting... I don’t know about all the other positive ratings on here but my experience has been mostly negative so far. On a personal note, the car was a gift for my wife and now she’s disappointed... o well can’t win them all, but would really have liked to win this one More

Buying experience and service experience were bad: I went in to buy a used car (1 year old) that I test drove a few days prior at the Reisterstown location. I called to double check that the vehicle was went in to buy a used car (1 year old) that I test drove a few days prior at the Reisterstown location. I called to double check that the vehicle was transported to the Towson location right beofre I left my house (I lived closer to Towson). When I got to Towson, the sales man led me to a car, and I was excited to be buying my first car. I got in, thinking it's my 1 year used car, but turns out it was a BRAND NEW car (2010 & 2011 model looks exactly the same). In his salesman pitch, the sales man announced "how would like you like to own a NEW car?!" "you can't get that new car smell in a used car" (YES HE SERIOUSLY SAID THIS), "how much monthly payments do you want to make?" he also said "why would you want a car that a lot of people have driven in already??" I asked him what happened to the used car that we have been talking for the past week? We had already gone over pricing, payments, final costs etc. It was about 17degrees outside and he is spitfiring all these questions that we had already discussed and settled on. I was just there to sign the papers and pick up the vehicle. Why didn't you just be honest and say that it wasn't there? This was a HORRIBLE experience...like I said, it was my first buying experience, so I was extremely upset and disappointed---he fit the car salesman stereotype to a T. And don't bother getting a warranty. If something goes wrong, they seem like lazy, inexperienced mechanics. They want you to pay to find out what the problem is as if your warranty doesn't exist. They were asking ME what was wrong with my car. I said I'm not a mechanic--I was kinda hoping you guys would be able to tell me that. He said that his car made sounds too. I asked him how old his car was--I think he said his was a 2003 or something like that. I told him, yeah, you can expect noises from a car almost 10 years old, but it's not usually expected from a car 1-2 years old. The mechanic said basically to ignore the sound coming from my engine since my car was still moving and everything looks "mechanically sound". I don't normally write reviews, but I've had consistently horrible experiences with Mazda and would NEVER buy one again, nor do I recommend anyone getting one. I had a 92 Toyota Camry that drove excellent...had over 200k miles, and was still working very well when I sold it and bought my Mazda. I highly doubt that my Mazda will make it past 100k miles, so save yourself the buyer's remorse. More

I was in the Market for a CX-5 GT AWD with the tech package and upon talking with Ty and Joe it was apparent that they wanted my business and that they were willing to work to get it. Within an hour t package and upon talking with Ty and Joe it was apparent that they wanted my business and that they were willing to work to get it. Within an hour they found the color I was looking for and did a dealer trade. They even went as far as to give me a loaner for 3 days until my company could finish the parking garage they were working on....that’s pretty cool of them as I'm kind of OCD about my car. I also wanted to give a heads up to Sam in Finance and Eddie who assisted Ty while he was out having my vehicle prepped. It’s refreshing to find a dealership where everyone works as a team and isn't out for themselves. Haven't visited the service department yet but will update this review after my first visit. I also still need to work out a few outs and ends on Saturday with some vehicle prep but I’m confident that everything will be taken care of accordingly. More

I was in the market for a very specific trim/color combination for a MX-5, two dealers within 45 minutes of me had one that were identical in their markdown prices, the reason I chose Heritage Mazda i combination for a MX-5, two dealers within 45 minutes of me had one that were identical in their markdown prices, the reason I chose Heritage Mazda in Towson was simply because the reviews were significantly higher than the other dealership, I'm glad I listened. I came in early during a weekday and after looking at the car on the lot on my own, was politely asked if I needed assistance and was then greeted by Art Talansky. Art was extremely knowledgable about the car and very easy going on the test drive, describing the features of the car as I drove, but not being overbearing and letting me concentrate on the drive when I wanted to. Back inside he clearly explained the pricing and all available incentives, as well as possible financing options available. Once we agreed on the details, he quickly got the paperwork rolling. Once it came time to sign all the necessary paperwork there were no surprises, Art was incredibly up front about the honesty of the group he works with and he wasn't kidding. This is a welcome change to the bait and switch tactics that many dealers use to get you to come in and agree on something you don't want. There were never any questions or issues as to what I wanted, or what was expected from either party, everything was clearly laid out and communcicated calmly and efficiently. Before coming into the dealership I ran the numbers to what I thought would be a accurate and fair deal for the entire purchase: price, trade, and financing. I never expressed this number when discussing the vehicle and I'm happy to say Art was able to easily beat the payment I had expected which made me all the more relaxed during the whole procedure. Enough can't be said about feeling relaxed when shopping for a new car, because in the end it should feel like shopping, not someone assaulting you with figures, incentives, numbers, features, and time constraints to get you to make a decision. Heritage Mazda is easily the best dealership I have purchased a car from and I really can't recomment it enough. Even if it's out of the way from you, do yourself a favor and take the extra time to make the trip, the stress you'll save will be more than worth it. More