Heritage Mazda Towson

Heritage Mazda & Garrett Evans, a top notch experience My wife and I went to Heritage Mazda to look at the CX-9 since we had done alot of research and thought this vehicle was the best overall option when My wife and I went to Heritage Mazda to look at the CX-9 since we had done alot of research and thought this vehicle was the best overall option when considering its great ride, great amenities and very good value for the money. Garrett knew everything about the CX-9, but he also knew alot about the other SUVs/crossovers we were considering. We test drove the CX-9 and it confirmed everything we read about it, what a great SUV/crossover. The ride was firm, but responsive and comfortable. The engine was alot of fun on the road as well. The cabin has every comfort feature one would want (bluetooth, heated seats, rear view camera and a third row which is actually very roomy). Garrett patiently explained all of our options for buying a new CX-9 versus buying a CPO CX-9. We were able to get a brand new CX-9 at a great price in that sleek looking blue color and tan leather interior. We'll need to replace our other car next year and visiting Garrett at Heritage Mazda will definitely be our first visit. More

Mazda cx9 Garrett Evans was a pleasure to deal with. He was very knowledgable with the mazda cx9 and he made my car buying experience a delight .Heritage Mazda Garrett Evans was a pleasure to deal with. He was very knowledgable with the mazda cx9 and he made my car buying experience a delight .Heritage Mazda was a very clean place of business.the whole car buying process was excellent More

Drove from NJ to get the best deal! I worked with Garrett and Jody via email and phone as I live in NJ. The process was smooth and they beat my local dealer in NJ by $1500 and even appr I worked with Garrett and Jody via email and phone as I live in NJ. The process was smooth and they beat my local dealer in NJ by $1500 and even appraised my trade with pictures and service records. When I took the drive to make the deal, everything was in order with no surprises. It was absolutely worth the drive to Towson! More

Solid work I visited Heritage Mazda - Towson last week unsure that I was ready to purchase or lease a new car. After negotiating with Garrett, he was able to fin I visited Heritage Mazda - Towson last week unsure that I was ready to purchase or lease a new car. After negotiating with Garrett, he was able to find the car I wanted at a great price and have it ready before the evening's end. The finance department was quick and easy and walked me through each step. I look forward to seeing how my new Mazda performs and have every intention of returning to the Towson dealer when the lease runs out. Thanks for all of your help! More

NEVER AGAIN Confirmed internet price over the phone. Would not honor in person, said "I didn't qualify". Salesman was hardcore...the reason most people dread goin Confirmed internet price over the phone. Would not honor in person, said "I didn't qualify". Salesman was hardcore...the reason most people dread going to car dealerships. Negotiations took about 1 hour to arrive at an "on the road" price that was acceptable to me. The salesman then tried to get me to buy the car I test drove NOT the one I saw on the internet. I was about to explode when he went to check other dealerships for a car that he could sell to me at the agreed upon price. This process took another hour. Finally they located the Mazda 3, 5 door with the goodies I wanted at another dealership about an hour away. My family and I have invested 3 1/2 hours into this new car buying process and are now getting excited about driving away in a great new car. We were told that the car should be ready at about 4pm or 5pm and they would call us to come pick it up. I called Heritage at about 7pm. They told me the car was there and need to be prepped. We got to the dealership at 7:30 and the car was sitting outside untouched. They did a quick prep that left the sticker adhesive on the body and windows. Finally at 9pm the business manager reviewed the contract and finance agreement with us. The contract was in the wrong name and there were problems with the financing agreement. I appeared to me that there was little or no communication between the salesman and the business manager. Now it is 9:30 and we are driving home when I got a call from the business manager asking that I return to correct a problem with the registration. This ordeal has not taken 11 hours! I returned the next day to be told that my old tags could not be transferred. I understood why BUT was surprised that a car dealership didn't know something that basic at the time I signed the contract. Anyhow, the business manager told me I owe $125 for the new tags. I reminded him the price was "on the road", and refused to pay. He was not happy - nor was I. I couldn't imagine anything else could go wrong BUT two weeks later the payment coupons and SeriusXM subscription were sent to the wrong address. Life is too short to put up with this kind of incompetence. More

I'M A VERY SATISFIED AND STILL SMILING EVERY TIME I DRIVE MY CX5 CUSTOMER. THANKS TO MY SALESMAN, TY PEARMON. HE HELPED ME FROM THE VERY BEGINNING TO THE END WHEN IT CAME TO UPDATING ME ON THE VEHICLE DRIVE MY CX5 CUSTOMER. THANKS TO MY SALESMAN, TY PEARMON. HE HELPED ME FROM THE VERY BEGINNING TO THE END WHEN IT CAME TO UPDATING ME ON THE VEHICLE OF MY CHOICE. TY WAS THE BEST SALESMAN I'VE COME IN CONTACT WITH DURING THE DECISION OF AN SUV BECAUSE I THOUGHT SATISFYING A CUSTOMER SUCH AS MYSELF WOULD BE THE HARDEST THING TO DO. WOULD I COME BACK TO THIS DEALERSHIP AGAIN? ABSOLUTELY AND I WOULD RECOMMEND YOUR DEALERSHIP TO A FRIEND, FAMILY MEMBER, ETC. O YEAH, I MUST TELL THEM TO ASK FOR MR. PEARMON! TY PEARMON, THANKS AGAIN FOR THE GREAT OPPORTUNITY AND EXPERIENCE OF A WELL-MANNERED MAN IN THE BUSINESS OF AUTO SELLING. YOU'RE THE BEST!! More

Their service is exceptional I had the pleasure to meet James Hudson in 2012 when I purchased a used 2009 Mazda 3 and this year I was ready to upgrade and James once again helped me get the best deal for a James Hudson in 2012 when I purchased a used 2009 Mazda 3 and this year I was ready to upgrade and James once again helped me get the best deal for a brand new 2014 Mazda 3 S Touring, went on a Tuesday morning around 11am and by 1:15 I was out, I absolutely recommend this dealership, prices are honest and they don't make you waste your hole day unlike the other times I had to buy a car. More