Heritage Mazda Towson

I had a bit of a unique buying experience this go round. Started out looking for a Toyota Tacoma and ended up with a Mazda CX-5. I haven't been this excited about a car since I was sixteen, we won't go into Started out looking for a Toyota Tacoma and ended up with a Mazda CX-5. I haven't been this excited about a car since I was sixteen, we won't go into how long ago that was. My introduction to Heritage Towson was quite by accident and the enticement of a $25.00 Gift Card to just come and test drive a vehicle. Never did get that gift card, come to think of it.Little did I know what I was letting myself in for by filling in that information request. Jacqueline called not fifteen minutes after completion of the on line form and I had a price I was happy with when I left my door and Headed for Heritage, Towson. At the door I was greeted by Eddie, who ended up being my Sales Person of record, and the most enjoyable vehicle buying experience commenced. I can't say enought about the plain honesty, professionalism, and geniune concern that was displayed by everyone at Heritage as epitomized by Mr. Eddie Coker. If you or anyone you know is interested in buying a Mazda, and Heritage Towson is not to far to go. Do yourself a favor and visit Heritage Towson and ask for Eddie, tell him Don sent you. Won't get you anything just say hey for me. More

My husband and I purchased an Suv from Heritage Mazda in Towson. Our salesman was Joe McCauley. We can’t thank him enough for the wonderful job he did helping us find the right vehicle. Joe was profession Towson. Our salesman was Joe McCauley. We can’t thank him enough for the wonderful job he did helping us find the right vehicle. Joe was professional and very knowledgeable about everything from helping us pick out the right SUV and our financing needs. Joe had everything in order so our deal was quick and easy. I definitely will be back for my next car. Thank you Joe McCauley and Heritage Mazda. Gerald & Barbara Gastiger More

Very unpleasant experience. Hank Johnson was the salesperson I worked with and I was told they had the vehicle I wanted and just had to transfer to dealer. I brought in a van into the dealership to salesperson I worked with and I was told they had the vehicle I wanted and just had to transfer to dealer. I brought in a van into the dealership to trade in and after Hank and the manager looked over the van they gave me the value of that trade in. Our deal was looking good until the night I said I was coming in to do the deal. I was told had to get it done before the end of business that day because of the Mazda incentive that I would lose. I called in the morning to confirm I was coming in that evening. Never was I told there was any issues. When I got there and after waiting around for a while I was told they did not have my vehicle that it had been sold but they wanted to sell me another car. It was a bait and switch scam to me. I had very specific requirements for the car I wanted. I never had an issue to put down a large deposit to made sure I had the car. I was told they could not find a Mazda with the features that I wanted anywhere, that they were not available. Of course when I went home that night I found the car I was looking for with only one exception the engine size at their other Mazda dealership in Owings Mills. When I went there to do the deal I was told that no one including Hank had any figures for the value they quoted for my trade in. They only wanted to give me half of what they originially said my trade it was worth. I could not talk to Hank because he was not available and the manager I originally dealt with was now fired according to the Owings Mills Manager. I did buy the Mazda because I believe it to be a good vehicle but I will never purchase from any Heritage dealership because my deal at Ownings Mills was a six hour ordeal with nothing but a run around and no one even took a moment after I purchased the veihicle to walk me thru my new car. I was just handed keys and sent out the door. I own two businesses and I would never treat my customers this way. It they had been honest and told me that day when I call to arrange to come in I might have felt differently but my valuable time was wasted. Be very careful if you go there, they just seem to want you in the door with no concern to work honestly. More

I found this dealership online through Dealer Rater. Thought I'd give it a try since it has one of the highest rating. Summary: Great Offered Price, but TERRIBLE ATTITUDES toward the customers. Ba Thought I'd give it a try since it has one of the highest rating. Summary: Great Offered Price, but TERRIBLE ATTITUDES toward the customers. Bare with me and I will tell you why the rating is the way it is: I went into the dealership with my friend to look for a new Mazda 3. I was first working with Eddie. He was a nice guy, greet us at the door and has been very friendly (one of the two reasons I gave them a 3 in customer services instead of 1). The price he offered was higher than my expected price; I ended up leaving and no purchases were made. I started talking to another friend of mine who were also actively looking to buy a new car. He was very interested in purchasing a new Mazda 3 as well. We were comparing the prices offered by different dealerships. We weren't going to go to the Heritage in Towson, but since my friend has scheduled to meet with one of their sales, Jacqueline K, we decided to go into the dealership on the last day of May, Saturday the 31st. Jacqueline K was the main sales that my friend has been working with for the entire time. She provided him with the OTR (on the road/ out of door) price. My friend was not impressed. But since she PROMISED that she'd be there working with us and backing us up and talking to her manager at the dealership in order to get us a better deal, we went in on the 31st. HOWEVER, on March 31st, she only showed up and shook my friend's hand and LEFT. We ended up test driving the car with Eddie, the guy that I was working with originally. Throughout the whole ride, Eddie was on his phone for the entire time... Not the worst thing, but probably not the best thing to do when we are trying to ask a couple questions regarding the car. They sat us down at the desk again after the test drive, and made us wait for a long time (20~30 minutes). Apparently they were computing the numbers*. Eddie came back with a paper with the price. Nothing was changed or marked down from the invoice that we got (keep in mind that Jacqueline told us that there are still rooms for negotiation since it's the last day of the month). Eddie went back to get SCOTT F., the General Manager... and long story short, he was YELLING at us telling us that they are the lowest price/ the price that we "AGREED" to, and how much of a trouble we are to them because we were trying to comparing the lowest price between different dealerships throughout the last week. We NEVER told him that we were set on the deal, and was under the impression that we were going to come in and work something out with the price through Jacqueline K. He started off by trying to make us feel guilty by saying that he "sent his guy down to drive the car up just so we can have it today." LUCKILY, my friend has told him previously that we don't need the car at the moment and can certainly wait if we ended up working something out = it was HIS decision to send a guy down when it is NOT necessary at all. He ended up trying to humiliate us and telling us that we are "a waste of time", and how he wishes we never showed up. WHY WOULD I WANT TO SPEND THE MONEY WHEN THAT IS YOUR ATTITUDE?! IS THAT HOW A CUSTOMER IS SUPPOSEDLY BE TREATED? At the end of the day, I DID NOT LOST ANYTHING, but YOU HAVE LOST TWO BUSINESSES. I hope they were all just having a bad day, and not acting like that usually. However, there's no way I would ever go back to this dealership anymore. More

Best experience I ever had buying a new car. Joe knows the cars that he sells and I found that really helped when I was trying to figure out which model Mazda 3 I wanted. Everyone there was very friendly the cars that he sells and I found that really helped when I was trying to figure out which model Mazda 3 I wanted. Everyone there was very friendly and I felt no pressure on making " the deal". They gave me a fair price on my trade in and a good price on the Mazda 3s that I drove home. Would recommend them to all my friends and family. More