Heritage Mazda Towson

A Pleasant Experience Worked with Garrett Evans. He was courteous, professional, and personable throughout the process. No pressure whatsoever from him. Purchased a 2014 Worked with Garrett Evans. He was courteous, professional, and personable throughout the process. No pressure whatsoever from him. Purchased a 2014 CX-9. Our experience with him was excellent as compared to our previous one at another dealership. More

New Year, New Mazda Realizing the time had come to put my trusty 27-year-old 1988 Mazda 323 on standby and buy a new everyday car sporting currently mandated safety featu Realizing the time had come to put my trusty 27-year-old 1988 Mazda 323 on standby and buy a new everyday car sporting currently mandated safety features, my first stop was Heritage Mazda Towson. From my test drives of the 2014 Mazda 3 sedan and hatchback with Garrett Evans last July until December 2014 decision day, I researched and test drove numerous similar cars, domestic and foreign. Garrett graciously inquired periodically about the status of my car search and, thanks to his polite, pleasant, professional manner, I purchased a 2014 Mazda3 Grand Touring Hatchback four days ago. Thanks, also, to Internet Manager Jody DeSell who kindly found the one remaining vehicle in the color I wanted and brought it to Towson from northern Virginia, I own a "snowflake white pearl" Mazda3. Garrett is a thoughtful and effective salesman whose customer service is par excellence.! More

Thanks Heritage, I'm loving my new CX-5! I recently purchased a new CX-5 and had a great experience working with Garrett Evans. His excellent knowledge of Mazda products as well as other ma I recently purchased a new CX-5 and had a great experience working with Garrett Evans. His excellent knowledge of Mazda products as well as other makes of vehicles helped me decide on the CX-5. After working with the Heritage management team to quickly and efficiently arrive at an agreeable price and fair offer for my trade, he located a vehicle with my desired features and colors within the Heritage dealership network and had it promptly delivered to Towson. After a brief meeting with the finance manager to finalize the paperwork and a short wait in the customer lounge while detailing, Garrett demonstrated the features and Radio/Bluetooth system and I was on my way. Even after my purchase he continues to be available to answer questions. I had a pleasant experience and am enjoying my new CX-5 especially during the recent snow. More

Wonderful Purchase Experience with Sang and Jody This is my 4th car purchase I was involved in and by far the smoothest and easiest transaction. I had such an excellent experience that I wanted to sh This is my 4th car purchase I was involved in and by far the smoothest and easiest transaction. I had such an excellent experience that I wanted to share my experience. I started research about 1-2 months in advance reading reviews, watching videos, and swarming car forums to find car problems and more importantly what others paid around. When I was finally ready, I sent out several emails to dealerships around me, requesting my price range and what I wanted. I watched "internet" prices but a lot of times those are misleading as they include all incentives, and this is no different at Towson. I recommend to do your research in what you qualify for beforehand. I received prompt emails from Jody, internet sales manager. He was professional and responsive and was willing to work with me through emails and matching prices I was offered. I was then referred to salesman, Sang, who was also super kind and profession. When we finally agreed on a price range, I finally decided to step foot in the dealership (I usually only go once there is an agreed price as it is a waste of time and much easier to do online). When I arrived, I was promptly seen by Jody despite the busy holidays. We discussed for over an hour about pricing and what I would qualify. He was not too pushy and tried his best to get the price I wanted. I had a set price in my mind through research. We agreed and he went through the trouble of finding the exact car I wanted through a trade to another mile one dealer. I put a down payment and was going to return the next day. The next day, my wife and I talked more about the price. She had concerns on our budget (new kid coming along the way) despite our excellent offer, which was much lower than invoice. I talked to Sang and explained the situation and he was very understanding. He was not angry at all that I wanted my deposit back and asked how he could resolve the solution. Jody was also kind enough to call as well. After discussion with my wife, she was willing if more could be taken off the car, which I thought would be a miracle given where we were at the price. Originally, they said no as expected and they were in the process of giving me back my refund. An hour later, I get a call that they would accept my miracle offer. I drove right away to the dealership since it was near closing time. I arrived, test drove the car again, and the whole purchase process went smoothly with Sang. He was efficient and personable. After month of negotiating online, I purchased the car in 2 days after I stepped in to the first dealership to offer me the price I wanted. Sang and Jody were very patient and understanding given my circumstances and even weren't upset when I backed out. They tried to figure out how to sell me the car, but never did I feel they were overly aggressive. The car was quickly and nicely cleaned and I am a proud owner of a 2015 Mazda 3. Could not have asked for 2 awesome salesman to deal with. Effortless process and no games. More

Finally let my old Mazda go for an amazing new CX5 I had forgotten what the auto buying process/ leasing process was like, because it had been almost 14 years since I had made my last purchase. I was I had forgotten what the auto buying process/ leasing process was like, because it had been almost 14 years since I had made my last purchase. I was a little overwhelmed, to say the least. Garrett helped me through the process and offered to take my picture with my old set of wheels (a 2000 Mazda Protege no less). I am very appreciative of the help I received going through and deciding on features, and on the financing! The entire staff was patient, knowledgeable and willing to work with me. Thank You!! More

Great place for buying a Mazda5 new to us. After looking around for lightly used Mazda5 vans, we saw one online at Heritage for a surprising good price. A inquiry on the website was quickly fo After looking around for lightly used Mazda5 vans, we saw one online at Heritage for a surprising good price. A inquiry on the website was quickly forwarded to Garret Evans, who invited us to the dealership. A test drive and initial negotiations showed us this car could work for us. While we slept on it, Heritage cleaned up a new details. Solid online reviews gave us confidence the dealership would indeed work through surprises with us, as promised. Upon returning, Garret helped us choose extended coverage for peace-of mind and consistent service. My wife and I trust others will enjoy the same service we did. More

New CX-5 Owner I recently purchased a new CX-5 from Heritage Mazda. I had been referred to Sang Dang and he proved to be very friendly and helpful. There was no pres I recently purchased a new CX-5 from Heritage Mazda. I had been referred to Sang Dang and he proved to be very friendly and helpful. There was no pressure to buy as it is at other dealerships. He answered all questions I had and thoroughly covered the features of the car when first reviewing and driving. When it came time to negotiate a deal, the process was relatively easy, and I ended up feeling I got a decent deal. I would recommend Heritage Mazda because of its comprehensive customer service experience. More

Great experience with a knowledgeable staff Had a great experience at Heritage Mazda of Towson. We worked with Jody and Sang, both of whom were knowledgeable, friendly, and did not pressure or b Had a great experience at Heritage Mazda of Towson. We worked with Jody and Sang, both of whom were knowledgeable, friendly, and did not pressure or bully us into buying a new car. The whole experience was very painless and quick, and we were excited to drive our brand-new car off the lot just a few short hours after walking through the doors! Thanks Sang, Jody, and the Heritage Mazda of Towson team! More

A great dealership! Garrett was wonderful. He is definitely knows his cars. He worked diligently to ensure we received the best deal. Garrett asked what was most importan Garrett was wonderful. He is definitely knows his cars. He worked diligently to ensure we received the best deal. Garrett asked what was most important to me when purchasing a new car. This helped me narrow down the options and I was able to purchase the right vehicle. This is my third Mazda that I have purchased from heritage Towson - and will return again. Jody was also a pleasure to work with. More

I'm enjoying my car This was my first vehicle purchase in over 11 years. I did a little research before I came in but had no idea what I wanted. Garrett worked with me to This was my first vehicle purchase in over 11 years. I did a little research before I came in but had no idea what I wanted. Garrett worked with me to find an automobile that was in my price range without me needing to settle for less. I'm very happy with my final decision. More