Heritage Mazda Catonsville - Service Center

After more than 20 years of having a Mazda, I honestly don't know how you all are still in business. The lack of client service is staggering. I've emailed and called too many times to rewrite again. don't know how you all are still in business. The lack of client service is staggering. I've emailed and called too many times to rewrite again. Luckily, I was able to find a new garage, had them fix your mistakes and they have gained a new client. You have lost another. More

Buying a vehicle is a huge investment, but you are also investing in a dealership, so you want to go to a reputable one. Heritage Mazda of Catonsville became my dealer of choice when I purchased my 2019 Je investing in a dealership, so you want to go to a reputable one. Heritage Mazda of Catonsville became my dealer of choice when I purchased my 2019 Jeep Compass Latitude. My salesperson, Devora, created a buying experience everyone should have when making such a major decision. Devora is friendly, knowledgeable and most importantly - NOT PUSHY! I couldn’t wait to purchase my vehicle and tell everyone about my phenomenal salesperson. Now, after the sale, is your dealer still taking care of you? Heritage Mazda does. I worked with Steve Knolle to discuss a concern, and, he too, was extremely professional, knowledgeable and LISTENed to my concerns. He did not brush me off or tell me what I wanted to hear - HE LISTENED and took action. Put my concerns to rest and assured me Heritage takes care of its customers. So - do you want to make one of the largest purchases decisions you will make with a just a good dealership, or a GREAT dealership? If it’s the latter, there’s only one answer, in Maryland, Heritage Mazda of Catonsville. Thanks to the entire Heritage Mazda of Catonsville Team! You have a customer for life! More

For a number of years, this dealer had been doing all the service to my car with no issues. Recently it seemed like the service department had changed and not for the better. I had a brake job done in May service to my car with no issues. Recently it seemed like the service department had changed and not for the better. I had a brake job done in May. A few weeks later, the rear brakes got incredibly noisy. I tried to call to discuss options and kept getting sent to voicemail. Even the call center rep was unable to get patched thru to anyone in service. Finally raised enough xxxx to get directly patched to someone to discuss it and get an appointment made to have it checked out. Took it in and got a call the next day saying the vehicle was ready. I had asked for someone to call to give me a rundown on what was going on and never got it. Drove over to get the car and they stated that they couldn’t find anything wrong from the rear brakes. Drove the car out of service and it started to squeal less than a mile from the dealer. Took it back and asked to speak with service director, Farzad ‘Bobby’ Aleem. I brought up the phone issue and he told me that it wasn’t his problem. When I brought up the brakes, he looked me in the face and asked “what do you want us to do?” He even had the audacity to grab an ice cream cone from one of his coworkers and start eating it in front of me when I was clearly livid about the situation. After some words, he acknowledged that they would put “their best techs” on it in the morning. I told him to give me a call by 10am with an update. The next day, 10am came and went with no update. When I called, he was still aloof to the situation. When I finally got a call that it was “ready,” I was unable to get any info on what was actually done. When I pulled up, they informed me that they sprayed braked cleaner and brake lube on it. The brakes started squealing 2 days later. After reaching out to Mazda corp, we agreed to get the car looked at by another dealer. The second dealer found the issue pretty quick. Catonsville did not install the brake pads properly. They left off the brake hardware that pulls the pads away from rotor. Catonsville also used so much brake lube that it was causing some issues. The car has been silent since dealer #2 fixed the brakes. Pretty annoyed that Catonsville messed up a routine brake pad job, couldn’t identify the problem after I brought it back several times, were rude, and only wanted to help when I started a case with corporate and left a negative review through the Mazda portal. This dealer will never see me again in any capacity. More

I cannot say enough about the Service department at Heritage Mazda Catonsville. They are friendly, funny (which I appreciate), and they ask for feedback if the customer was not happy - that is NOT an e Heritage Mazda Catonsville. They are friendly, funny (which I appreciate), and they ask for feedback if the customer was not happy - that is NOT an easy thing to do when dealing with the public. As much as my stay at the dealership was a bit longer than expected, it was comfortable. They provide complimentary water, coffee, hot cocoa. A nice sitting area, and again, friendly staff. (I appreciate the quick wash on my vehicle too! Pollen season!) More

Pauline Hutchins is outstanding whatever you need she will find. Always greets you with a smile she is an asset to the dealership will find. Always greets you with a smile she is an asset to the dealership More

I brought my car for part repair, unfortunately l had to stay longer that l was expecting. All employees made me feel very comfortable like l was at my home and they are fixing my car in my garage 😂. Tha stay longer that l was expecting. All employees made me feel very comfortable like l was at my home and they are fixing my car in my garage 😂. Thank you guys soo much for everything! More

Brought my car in for regular maintenance and Lorenzo actually explained that I didn’t need anything instead of forcing unnecessary costs on me. Amazing customer service actually explained that I didn’t need anything instead of forcing unnecessary costs on me. Amazing customer service More

Very professional, accommodating, and helpful in a very timely manner. Highly recommend the dealership and the service staff. timely manner. Highly recommend the dealership and the service staff. More

They are very much helpful and cooperative.They respect They are very much helpful and cooperative. They respect customers a lot!!!! Highly recommend Baltimore National Pike, Haritage Mazda. Great custome They are very much helpful and cooperative. They respect customers a lot!!!! Highly recommend Baltimore National Pike, Haritage Mazda. Great customer service. You all did a very good job! More