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Heritage Mazda Catonsville

Baltimore, MD

4.4
753 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Mazda Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6616 Baltimore National Pike

Baltimore, MD

21228

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Showing 753 reviews

June 21, 2012

I had previously bought two cars from Russel, and although their service department is slow (especially for simple oil changes), they have shown flexibility in our dealings with them. But I wish the More

by ThirdMazda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve, Jake
June 10, 2012

We were going in to buy a new Mazda and initially, after talking with the salespeople and looking at their inventory, everything seemed ok. However, the closer it got to closing time, the more pushy and imp More

by lovemymazda11
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jake, May
May 21, 2012

Went to Russel Mazda to buy a car. The sales person had no clue of what was going on, The sales mgr(jake) just sat in his office. A woman came out and said that she was the business mgr and what could she More

by marleigh
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
RENEE,JAKE, SHANISE
April 14, 2012

Salesperson is not knowledgeable about the car. Gave me a low so-called "MSRP" online, but give a much higher price when I showed up in the dealership. During the test drive, she did not even introduce the c More

by hylin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
May Farris
April 03, 2012

I will never recommend this dealership even to a foe. I went there to buy mazda3. The sales person was nice and did his job very nicely. Then came the turning point. When we moved to the finance department More

by askme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jorge, Jacob Patterson, Shenize, Jake Lawson
December 02, 2011

The team at Russel Mazda was 100% helpful and prompt with my new purchase. There were no available cars with my specific criteria, so I was a little upset. They had another car but a more advanced options More

by lamlam91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May Farris and Bill Goldsmith
November 27, 2011

My salesman, Bob, was friendly, knowledgeable, attentive throughout the process and very helpful with connecting multiple Bluetooth devices to my new Mazda Grand Touring after the sale. Bob was not pushy in More

by GKBull
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
"Goldie", Bob, Jacob
October 26, 2011

We did our research online so we came in, looking for a specific vehicle. Mr Sherman showed it to us, we test drove it, things were good, we got a good price on our trade in, we bought the new Mazda2, that More

by morgane1692
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Sherman
October 04, 2011

went in to buy a new Mazda cx9; if you do your homework and know what is a reasonable price- they wont waste your time with unecessary haggling; they will not tell you about all the incentives available fo More

by acj102
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Violet and Bill Goldie
September 27, 2011

LET THE GAMES BEGIN!!! This dealership is the WORST!!! Bill Goldman (Sales Manager) was high-pressure, disrespectful, and dishonest. I felt uncomfortable from the second I walked in. Bill is a bully and a More

by sick_of_the_games
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Goldman??? Goldie?