Heritage Mazda Catonsville

Very helpful and accommodating without the high pressure. Treated my daughter and I with respect and felt very comfortable interacting with entire staff at Mazda. Great experience! Treated my daughter and I with respect and felt very comfortable interacting with entire staff at Mazda. Great experience! More

I'm very happy with my Mazda purchasing experience. Everyone was extremely helpful & friendly. I did not feel that typical "pressure" to purchase a car. Everyone was extremely helpful & friendly. I did not feel that typical "pressure" to purchase a car. More

On our first entering the grounds of Russell Mazda, my husband and I just wanted to look! Then we met Herb Thomas and he appeared to be very genuine and not pushy. We hadn't planned on doing a Test Drive husband and I just wanted to look! Then we met Herb Thomas and he appeared to be very genuine and not pushy. We hadn't planned on doing a Test Drive and we DID! And the rest is history! We also had a wonderful experience with the Credit Specialist! They made our life BETTER! More

I LOVE MY NEW MAZDA MIATA. SALESMAN FRANK AND SALES MANAGER FARES AND FINANCE SPECIALIST SHANISE WENT OUT OF THEIR WAY TO HELP ME GET FINANCED. AFTER A DIFFICULT YEAR, BUYING THIS CAR MADE ALL THE DIF MANAGER FARES AND FINANCE SPECIALIST SHANISE WENT OUT OF THEIR WAY TO HELP ME GET FINANCED. AFTER A DIFFICULT YEAR, BUYING THIS CAR MADE ALL THE DIFFERENCE. More

I used to be loyal to this dealership, but after my recent experience with them I would not recommend them to anyone. The sales team was very pushy, would not provide straight answers and didn't reall recent experience with them I would not recommend them to anyone. The sales team was very pushy, would not provide straight answers and didn't really seem to care if they got my business. When I would as for the price, they would not commit to giving me one unless I would buy from them. I spent hours at the dealership and still had no idea what the cost was. Very unprofessional and disappointed with the costumer service. More

Horrible, High pressure, shady, dishonest, and intentionally confusing. What a scam. This dealership employs every old-school dealer tactic in the book. From the good guy/bad guy attack to intimid intentionally confusing. What a scam. This dealership employs every old-school dealer tactic in the book. From the good guy/bad guy attack to intimidation, to "you've just wasted my time"... this dealership and its management are HORRIBLE!!! More

Avoid this place at all cost. New car sales manager, Jake Lawson is not a person you should trust. He did not honor the written price provided by email so what else do you expect him to do. Price fudging is Lawson is not a person you should trust. He did not honor the written price provided by email so what else do you expect him to do. Price fudging is another issue you should be really careful at this dealership. Read all the papers before you sign as there might be different numbers on various pages. Jake is very unprofessional and disorganized and also rude. Try any other place but not this in whole MD or DC area. More

I had previously bought two cars from Russel, and although their service department is slow (especially for simple oil changes), they have shown flexibility in our dealings with them. But I wish the although their service department is slow (especially for simple oil changes), they have shown flexibility in our dealings with them. But I wish they would get rid of the good guy - bad guy routine in negotiating prices. I had researched competitive prices on the internet and gotten several quotes, some quite low. My wife had gotten a quote from Russel about $1000 higher than my lowest quote. I went back for a quick request for a lower quote. Steve, who has been very nice through all of our dealings through the years, takes this information back to Jake, the sales manager. I just wanted to leave, but they kept me waiting for about 15 minutes before Jake introduces himself, sits down, and shows me a printout of the MSRP and invoice price. With a sour expression, he explains how he loses money if he sells below the invoice, and any other quote must be lie, including discounts that I wouldn't qualify for. He completely discounts the validity of the quotes I've already gotten, as if I don't know how to figure out what each dealer's quote really includes. I felt insulted. A few days later, a day before I would buy my new car from a different dealer, I made an internet pricing request to Russel, and Jake replied with a request to follow up with us. I sent him my best offer, the same offer he had claimed was a lie, and he said he would match it! If he had done that when I first showed him the quote, we may have done business. I bought elsewhere. Message: With the internet, consumers can get pricing online from lots of dealers. With kbb.com, one can look up the current discounts and promotions, as well as current negotiated purchase prices. Why do dealers still treat us as idiots? Good news: some dealers are most straightforward in their offers, and that makes a happy buying experience! More

We were going in to buy a new Mazda and initially, after talking with the salespeople and looking at their inventory, everything seemed ok. However, the closer it got to closing time, the more pushy and imp talking with the salespeople and looking at their inventory, everything seemed ok. However, the closer it got to closing time, the more pushy and impatient everyone became. When we had chosen the vehicle we wanted to buy and were out for the test drive, the salesperson kept saying they needed to get back to the dealership (this was after about 4 minutes of driving). After we had settled on a price and had started the paperwork, the sales manager tried to sneak in a cost that was supposed to be included in the overall price. Everytime we asked questions about the process, it was met with annoyance by the sales and finance employees. Finally, after everything we had already been through, we did not receive the financing we had been expecting and so we said thank you but no thank you. The sales manager Jake then tried to pressure us into buying the car anyway and when that tactic failed, he got angry and told us we were wasting his time. Unbelievable. VERY unprofessional and disrespectful. Will never go back even to buy a floor mat. Would never recommend this dealer to anyone. More

Went to Russel Mazda to buy a car. The sales person had no clue of what was going on, The sales mgr(jake) just sat in his office. A woman came out and said that she was the business mgr and what could she no clue of what was going on, The sales mgr(jake) just sat in his office. A woman came out and said that she was the business mgr and what could she do. I told her I wanted to buy a car and she said lets see what your credit looks like. I told her i would be back, and we went to heritage and got a car. Thank you for saving me time and money. More