Heritage Mazda Catonsville

My husband and I dealt with Frank Tilghman and Fares in purchasing our new CX-5. The dealership was able to offer a great deal on the pricing and was able to find and hold the car that I was hoping to pur purchasing our new CX-5. The dealership was able to offer a great deal on the pricing and was able to find and hold the car that I was hoping to purchase. Frank was a nice guy who was very helpful and accomodating. We appreciated the time and attention he provided to us. The financing process was quick and smooth...best experience we've had to date. Thank you Frank, Fares, Greg and to the team for a great experience! More

In addition to excellent service, Bob and Frank stayed late on a Saturday. This was the best car buying experience I have ever had, and I would recommend buying a car from Russel to all my friends. late on a Saturday. This was the best car buying experience I have ever had, and I would recommend buying a car from Russel to all my friends. More

I was able to seal a deal over the phone within two(2) minutes with Sale Manager Mr. Fares George Hassan. Mr. Hassan gave me a price within my target price and I was able to negotiate down to my closes minutes with Sale Manager Mr. Fares George Hassan. Mr. Hassan gave me a price within my target price and I was able to negotiate down to my closest/nearest "target price" within 3 attempts over the phone! The deal was honored and the car was ready to deliver upon arrival, as agreed upon. More

I’ll keep it short and sweet: I walk into their showroom and in comes Steve Sherman, who was friendly, helpful and very willing to give me a test drive. Afterwards we sat down and I gave him an offer on pu and in comes Steve Sherman, who was friendly, helpful and very willing to give me a test drive. Afterwards we sat down and I gave him an offer on purchasing the car. He went to talk to the manager (whose name I don’t remember) and after a long wait Steve Sherman and the manager come out not willing to accept my offer and not willing to come close to the trade in value of my car. That's ok... So I thank them for their time and I walked out. Steve Sherman remained friendly and mentioned to call him if I were to change my mind. Two days later I e-mail Steve to talk about my offer. And he didn’t reply my e-mail. I emailed him again, and NO response. I emailed him again (three times now) and no response from Mr Steve. I then went out my way and called him on the phone and NO response. It’s almost like he just didn’t want my business. What happened to the friendly, helpful and very willing salesguy I had met days earlier.....? In the end I bought the EXACT same car (except for the exterior color) though Gatierburgh Mazda, who clearly wanted my business. To this day I have not heard from Mr Sherman. I hope he is OK and nothing bad happened to him??? I cannot recommend this dealership. There are better Mazda dealers out there More

Bobby and May are like our car buying experience extended "family!" This is our 3rd Mazda purchase that involved Bobby and 2nd with May. The Team at Russel Automotive does their best to make the car buying "family!" This is our 3rd Mazda purchase that involved Bobby and 2nd with May. The Team at Russel Automotive does their best to make the car buying experience as pleasant as possible! Bobby and May are very engaging and interesting people that will do whatever they can to help you get into the vehicle you want. We really like our newest addition - the CX-9......big brother to our CX-5! Zoom Zoom. More

Very helpful and accommodating without the high pressure. Treated my daughter and I with respect and felt very comfortable interacting with entire staff at Mazda. Great experience! Treated my daughter and I with respect and felt very comfortable interacting with entire staff at Mazda. Great experience! More

I'm very happy with my Mazda purchasing experience. Everyone was extremely helpful & friendly. I did not feel that typical "pressure" to purchase a car. Everyone was extremely helpful & friendly. I did not feel that typical "pressure" to purchase a car. More

On our first entering the grounds of Russell Mazda, my husband and I just wanted to look! Then we met Herb Thomas and he appeared to be very genuine and not pushy. We hadn't planned on doing a Test Drive husband and I just wanted to look! Then we met Herb Thomas and he appeared to be very genuine and not pushy. We hadn't planned on doing a Test Drive and we DID! And the rest is history! We also had a wonderful experience with the Credit Specialist! They made our life BETTER! More

I LOVE MY NEW MAZDA MIATA. SALESMAN FRANK AND SALES MANAGER FARES AND FINANCE SPECIALIST SHANISE WENT OUT OF THEIR WAY TO HELP ME GET FINANCED. AFTER A DIFFICULT YEAR, BUYING THIS CAR MADE ALL THE DIF MANAGER FARES AND FINANCE SPECIALIST SHANISE WENT OUT OF THEIR WAY TO HELP ME GET FINANCED. AFTER A DIFFICULT YEAR, BUYING THIS CAR MADE ALL THE DIFFERENCE. More

I used to be loyal to this dealership, but after my recent experience with them I would not recommend them to anyone. The sales team was very pushy, would not provide straight answers and didn't reall recent experience with them I would not recommend them to anyone. The sales team was very pushy, would not provide straight answers and didn't really seem to care if they got my business. When I would as for the price, they would not commit to giving me one unless I would buy from them. I spent hours at the dealership and still had no idea what the cost was. Very unprofessional and disappointed with the costumer service. More