Heritage Mazda Catonsville

Great Customer Service I bought a new Mazda 3 for my son in December 2014 and drove 200 miles from my home in Pa to buy at Russel because they had the best prices on new Maz I bought a new Mazda 3 for my son in December 2014 and drove 200 miles from my home in Pa to buy at Russel because they had the best prices on new Mazda's anywhere in a 250 mile radius of my home. The treatment my son and I received was first class dealing with Steve Sherman and Thomas Little. They even sent us a Visa gift card to pay for the first oil change knowing that we could not drive 200 miles just for that service. If anyone is in the market for a new car I would highly suggest calling these folks before buying anywhere else. Gregg Maruca Uniontown Pa. More

Gave me what I wanted I had been test driving the Mazda 3 for a while and had decided on which model I wanted. I finally was getting around to shopping and getting price qu I had been test driving the Mazda 3 for a while and had decided on which model I wanted. I finally was getting around to shopping and getting price quotes. I had seen online that Russel Mazda had the model I was looking for so I drove up. I was greeted promptly and professionally by Julian. I told him which car I was looking for, that I was looking for quotes, and would be making a decision over the weekend (which would give me a chance to get finances set regarding a down payment). He looked up the car, verified some information, looked at a quote I had, and was able to beat the original quote by about $200.00. He also said they could probably knock another $200.00 or so off if I were ready to purchase. Although I wasn't ready to purchase, Julian did give me the original (non-purchase) quote in writing. I enjoyed working with him as he listened, didn't pressure, and gave me the vital information that I requested in order to make an informed decision once I am ready to purchase. If you are in the market for a Mazda, it is well worth taking the time to check out Russel. Their pricing is very competitive, and the people I worked with and saw were all professional. They were a breath of fresh air compared to some other dealerships. More

I like to say thanks I am happy this dealership was not pressuring me in buying me a car. it was a great deal and I would recommend to a friend. now Carol has a new car he I am happy this dealership was not pressuring me in buying me a car. it was a great deal and I would recommend to a friend. now Carol has a new car her Son and Daughter got new cars in 2007 from same dealer and are still satisfied. More

PURCHASE OF NEW VEHICLE I DEALT WITH MS LITTLE ON THE INTERNET ALL DAY OF MAY 28 WITH PRICING OF A 2014 MAZDA 6 SHE INDICATED THAT I WOULD NEED TO COME THAT EVENING OR ASAP B I DEALT WITH MS LITTLE ON THE INTERNET ALL DAY OF MAY 28 WITH PRICING OF A 2014 MAZDA 6 SHE INDICATED THAT I WOULD NEED TO COME THAT EVENING OR ASAP BC IT WAS SUCH A GREAT DEAL IT WOULD BE MOVING SOON. SO THAT EVENING I LEFT WORK AT 5 PM AND HEADED STRAIGHT TO RUSSEL MAZDA APPROX 1 1/2 HOURS IN TRAFFIC I WAS TOLD THAT CAR SOLD THE PREVIOUS EVENING SO I EXPLODED ON THE SALES FLOOR MY FRUSTRATIONS WITH THE ENTIRE DAY WASTED ON EMAIL. THAT'S WHEN MS LITTLE WENT AND GOT THE MGR AND HE TOLD ME HE WOULD TAKE CARE OF THIS SITUATION AND GAVE ME AROUND THE SAME DEAL AS THE 2014 MAZDA 6 ON A 2015 MAZDA 6. MY SALESMAN WAS STEVE SHERMAN HE WAS WONDERFUL IN DEALING WITH MY FRUSTRATIONS AND I COULDN'T BE MORE HAPPY WITH MY NEW CAR. AS I EXPLAINED TO THEM THAT EVENING THIS IS MY THIRD MAZDA 6 PURCHASE AND IT STARTED OUT TO BE A VERY NEGATIVE PROCESS BUT TURNED INTO A PLEASANT BUYING EXPERIENCE. More

Excellent Experience The entire sales team at Russel Automotive was a pleasure to work with. They were knowledgeable, attentive, fair, honest and made us feel great about The entire sales team at Russel Automotive was a pleasure to work with. They were knowledgeable, attentive, fair, honest and made us feel great about our purchase. I can't thank Wade, Tyler and the rest of the team enough for working with my wife and I to give us a great deal on a great vehicle. We are thrilled with our purchase and would definitely recommend your dealership in the future. Well done! More

My experience was pleasant with Sabrina, Herbert, and the General Manager. I think that when I others got involved with the transaction, that's when I felt the customer service began to go downhill. I felt General Manager. I think that when I others got involved with the transaction, that's when I felt the customer service began to go downhill. I felt as if my satisfaction for purchasing the vehicle was no longer important and I was no longer valued as customer/consumer. More

Salesman was great, provided a lot of information and answered all my questions about the vehicle. The only negative is being pressured by the finance people to add on extra warranty and service packages answered all my questions about the vehicle. The only negative is being pressured by the finance people to add on extra warranty and service packages. More