Heritage Mazda Catonsville

I like to say thanks I am happy this dealership was not pressuring me in buying me a car. it was a great deal and I would recommend to a friend. now Carol has a new car he I am happy this dealership was not pressuring me in buying me a car. it was a great deal and I would recommend to a friend. now Carol has a new car her Son and Daughter got new cars in 2007 from same dealer and are still satisfied. More

PURCHASE OF NEW VEHICLE I DEALT WITH MS LITTLE ON THE INTERNET ALL DAY OF MAY 28 WITH PRICING OF A 2014 MAZDA 6 SHE INDICATED THAT I WOULD NEED TO COME THAT EVENING OR ASAP B I DEALT WITH MS LITTLE ON THE INTERNET ALL DAY OF MAY 28 WITH PRICING OF A 2014 MAZDA 6 SHE INDICATED THAT I WOULD NEED TO COME THAT EVENING OR ASAP BC IT WAS SUCH A GREAT DEAL IT WOULD BE MOVING SOON. SO THAT EVENING I LEFT WORK AT 5 PM AND HEADED STRAIGHT TO RUSSEL MAZDA APPROX 1 1/2 HOURS IN TRAFFIC I WAS TOLD THAT CAR SOLD THE PREVIOUS EVENING SO I EXPLODED ON THE SALES FLOOR MY FRUSTRATIONS WITH THE ENTIRE DAY WASTED ON EMAIL. THAT'S WHEN MS LITTLE WENT AND GOT THE MGR AND HE TOLD ME HE WOULD TAKE CARE OF THIS SITUATION AND GAVE ME AROUND THE SAME DEAL AS THE 2014 MAZDA 6 ON A 2015 MAZDA 6. MY SALESMAN WAS STEVE SHERMAN HE WAS WONDERFUL IN DEALING WITH MY FRUSTRATIONS AND I COULDN'T BE MORE HAPPY WITH MY NEW CAR. AS I EXPLAINED TO THEM THAT EVENING THIS IS MY THIRD MAZDA 6 PURCHASE AND IT STARTED OUT TO BE A VERY NEGATIVE PROCESS BUT TURNED INTO A PLEASANT BUYING EXPERIENCE. More

Excellent Experience The entire sales team at Russel Automotive was a pleasure to work with. They were knowledgeable, attentive, fair, honest and made us feel great about The entire sales team at Russel Automotive was a pleasure to work with. They were knowledgeable, attentive, fair, honest and made us feel great about our purchase. I can't thank Wade, Tyler and the rest of the team enough for working with my wife and I to give us a great deal on a great vehicle. We are thrilled with our purchase and would definitely recommend your dealership in the future. Well done! More

My experience was pleasant with Sabrina, Herbert, and the General Manager. I think that when I others got involved with the transaction, that's when I felt the customer service began to go downhill. I felt General Manager. I think that when I others got involved with the transaction, that's when I felt the customer service began to go downhill. I felt as if my satisfaction for purchasing the vehicle was no longer important and I was no longer valued as customer/consumer. More

Salesman was great, provided a lot of information and answered all my questions about the vehicle. The only negative is being pressured by the finance people to add on extra warranty and service packages answered all my questions about the vehicle. The only negative is being pressured by the finance people to add on extra warranty and service packages. More

My husband and I dealt with Frank Tilghman and Fares in purchasing our new CX-5. The dealership was able to offer a great deal on the pricing and was able to find and hold the car that I was hoping to pur purchasing our new CX-5. The dealership was able to offer a great deal on the pricing and was able to find and hold the car that I was hoping to purchase. Frank was a nice guy who was very helpful and accomodating. We appreciated the time and attention he provided to us. The financing process was quick and smooth...best experience we've had to date. Thank you Frank, Fares, Greg and to the team for a great experience! More

In addition to excellent service, Bob and Frank stayed late on a Saturday. This was the best car buying experience I have ever had, and I would recommend buying a car from Russel to all my friends. late on a Saturday. This was the best car buying experience I have ever had, and I would recommend buying a car from Russel to all my friends. More

I was able to seal a deal over the phone within two(2) minutes with Sale Manager Mr. Fares George Hassan. Mr. Hassan gave me a price within my target price and I was able to negotiate down to my closes minutes with Sale Manager Mr. Fares George Hassan. Mr. Hassan gave me a price within my target price and I was able to negotiate down to my closest/nearest "target price" within 3 attempts over the phone! The deal was honored and the car was ready to deliver upon arrival, as agreed upon. More

I’ll keep it short and sweet: I walk into their showroom and in comes Steve Sherman, who was friendly, helpful and very willing to give me a test drive. Afterwards we sat down and I gave him an offer on pu and in comes Steve Sherman, who was friendly, helpful and very willing to give me a test drive. Afterwards we sat down and I gave him an offer on purchasing the car. He went to talk to the manager (whose name I don’t remember) and after a long wait Steve Sherman and the manager come out not willing to accept my offer and not willing to come close to the trade in value of my car. That's ok... So I thank them for their time and I walked out. Steve Sherman remained friendly and mentioned to call him if I were to change my mind. Two days later I e-mail Steve to talk about my offer. And he didn’t reply my e-mail. I emailed him again, and NO response. I emailed him again (three times now) and no response from Mr Steve. I then went out my way and called him on the phone and NO response. It’s almost like he just didn’t want my business. What happened to the friendly, helpful and very willing salesguy I had met days earlier.....? In the end I bought the EXACT same car (except for the exterior color) though Gatierburgh Mazda, who clearly wanted my business. To this day I have not heard from Mr Sherman. I hope he is OK and nothing bad happened to him??? I cannot recommend this dealership. There are better Mazda dealers out there More

Bobby and May are like our car buying experience extended "family!" This is our 3rd Mazda purchase that involved Bobby and 2nd with May. The Team at Russel Automotive does their best to make the car buying "family!" This is our 3rd Mazda purchase that involved Bobby and 2nd with May. The Team at Russel Automotive does their best to make the car buying experience as pleasant as possible! Bobby and May are very engaging and interesting people that will do whatever they can to help you get into the vehicle you want. We really like our newest addition - the CX-9......big brother to our CX-5! Zoom Zoom. More