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Heritage Mazda Catonsville

Baltimore, MD

4.4
751 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Mazda Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6616 Baltimore National Pike

Baltimore, MD

21228

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Showing 751 reviews

August 31, 2015

Happy Girl - 2015 Mazda 3 5 Door Grand Touring Steve Sherman is The Best!! This is the second Mazda I've purchased from Steve at Russel. Steve is my family's go-to guy at Russel. My father even pur More

by Happy Girl
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Sherman, Heather Wingerd
Oct 09, 2015 -

Heritage Mazda Catonsville responded

Happy Girl - Thank you for your encouraging review of Russel Mazda. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Russel Mazda.

August 29, 2015

CX-5 buying experience Best car buying experience with Steve Sherman, no pressure and I was about to get exactly the car I wanted without hassle.Knowledgable staff , friendl More

by PT Pat21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sherman
Oct 09, 2015 -

Heritage Mazda Catonsville responded

Good afternoon PT Pat21. Russel Mazda would like to congratulate you on your new Mazda CX-5. We are glad that you had a memorable car buying experience and will be sure to share your positive experience with Steve and the team. Thank you again PT Pat21, and have a great day.

August 29, 2015

My 20I6 CX-5 purchase yesterday My salesman Steve Sherman was very attentive, helpful & answered everything for me. All of the other people I met at Russel were upbeat & friendly to More

by kloanguy2
Recommend Dealer
Yes
Employees Worked With
Steve Sherman
Oct 09, 2015 -

Heritage Mazda Catonsville responded

Russel Mazda is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new 2016 Mazda CX-5. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future! Thank you again for your review and have a great day.

August 27, 2015

Great service and a wonderful staff! This was one of the best dealerships we have done business with in a long time. We had the pleasure of working with Stephen Sherman who is a very nic More

by MarcyW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sherman, CJ Jefferson, David Gruner
Oct 09, 2015 -

Heritage Mazda Catonsville responded

Thank you MarcyW for taking the time to review us! Russel Mazda strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback MarcyW. Have a great day.

August 25, 2015

Great service and very responsive I had the pleasure of working with Bettie Jackson and Kevin Steen when I was buying my first car this summer. Having just moved to the Baltimore area, More

by lenag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bettie Jackson
Aug 26, 2015 -

Heritage Mazda Catonsville responded

Good morning lenag. Thank you very much for your heartfelt response. We strive to achieve superior customer satisfaction and are delighted to hear that Bettie and Kevin were able to make your first car buying experience a memorable one. I will be sure to share your thoughtful feedback with both of them! As you settle in to your new vehicle, please do not hesitate to contact us should you have any questions or want a little more insight on your Mazda3. We would be happy to work with you again! Thank you lenag for the highly praised review and have a great day.

August 24, 2015

A Pleasure to work with Marc Weinstein was a pleasure to work with from my first email contact with him up until the day I signed the papers for my New Mazda CX-5. Marc and t More

by Mary15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Duckworth, Marc Weinstein, David Gruner
Aug 25, 2015 -

Heritage Mazda Catonsville responded

Mary15, thank you very much for the awesome feedback! We are delighted to hear that Marc and the team provided you with a memorable car buying experience and will be sure to share your kind comments with them. Moving forward, please don't hesitate to contact us should you have any questions about your new Mazda CX-5. We would love to work with you again! Thanks so much Mary15 for the wonderful response and have a great day.

August 24, 2015

Awesome to work with Had a great experience at Russel Mazda. Dealt with Steve Sherman. He is honest and just a really nice guy; very easy to work with. We got a great de More

by LisaT2114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sherman
Aug 25, 2015 -

Heritage Mazda Catonsville responded

We're glad to hear you had a great purchasing experience with us LisaT2114! We appreciate your feedback and will be sure to share your encouraging thoughts with Steve. If you should need any future vehicle assistance, please don't hesitate call or pop back in to see us at Russel Mazda. Thank you again LisaT2114 and have a great day!

August 20, 2015

Excellent Service! Extremely Satisified Julian seemed very honest and trustworthy. He was straight forward. I felt like he was concerned about my needs. I was very comfortable making this p More

by Mr Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian Barnes
Aug 20, 2015 -

Heritage Mazda Catonsville responded

Hi Mr Smith! Thank you very much for your kind comments. We strive to achieve superior customer satisfaction and are delighted to hear that you were happy with Julian's customer service throughout your car buying experience. I will be sure to pass along your thoughtful comments to him! Moving forward, please do not hesitate to contact us should you need any maintenance services performed. We would be happy to help with any future vehicle assistance. Thank you again Mr Smith and have a great day!

August 13, 2015

Very Comforting Experience First time new car buyer. Enjoyed the experience with this dealership. Very helpful and helped me through the process that I was not super comfortable More

by ChaseSouthwick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Weinstein, David Gruner
Aug 17, 2015 -

Heritage Mazda Catonsville responded

Hi ChaseSouthwick! Thank you very much for your kind comments. Russel Mazda is happy to hear that your first experience purchasing a new car was a memorable one! We are also pleased that Marc was able to answer all of your questions and assist you with making this significant purchase. I will be sure to share your feedback with him! Moving forward, please do not hesitate to contact us should you need any maintenance services performed. We would love to see you! Thank you again ChaseSouthwick and have a great day.

August 13, 2015

Best Deal My overall experience was great. I was looking to buy my first car and Steve was readily available to help. My plans were to get a used car but I walk More

by TMartin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sherman
Aug 13, 2015 -

Heritage Mazda Catonsville responded

Hi TMartin! Russel Mazda is glad to hear that purchasing experience was a great one. We work extremely hard to ensure a satisfying visit for each and every customer and are pleased to hear that Steve and Tony were able to make your visit a memorable one. Moving forward, please do not hesitate to stop by for a regular checkup! Thank you again TMartin and have a great day.

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