Heritage Mazda Catonsville

Purchase: Mazda CX-9 Touring Stephen Sherman made the buying experience very enjoyable. An attentive professional that was personable and helpful. I will come back to buy again. Stephen Sherman made the buying experience very enjoyable. An attentive professional that was personable and helpful. I will come back to buy again. My daughter is 12 so I have a few more years. ;) More

Great Experience Was a great experience, no pressure to buy and ended up with a great car a new Mazda 6, very happy and will recommend to my friends and family Was a great experience, no pressure to buy and ended up with a great car a new Mazda 6, very happy and will recommend to my friends and family More

Great experience Every one was very helpful at Russell. Steve Sherman helped me all the way through the process and got me the deal I was looking for. He was honest an Every one was very helpful at Russell. Steve Sherman helped me all the way through the process and got me the deal I was looking for. He was honest and personable. After purchasing the car he has checked in multiple times to ensure my satisfaction. Overall it was a great experience. More

"First class operation"! After enjoying 130,000+ miles of reliability from my 2008 Mazda 3, it was time to get my wife a new car. After saying she enjoyed driving my car for s After enjoying 130,000+ miles of reliability from my 2008 Mazda 3, it was time to get my wife a new car. After saying she enjoyed driving my car for so long we decided to look at the Mazda version of an SUV, the CX-9. We went to Russel Mazda in Catonsville where we first encountered Randy Alleyne (salesman) who found us the car we would eventually buy. Randy was patient and informative and not overly aggressive to make a sale. After taking us on a test drive, Randy introduced us to Jeff Duckworth. Jeff is a Finance Manager who explained the financing options in a straight forward way that made our decision to buy easy. Overall, we were looking for a new car and we left with that and a new dealership! Thanks to Randy, Jeff and David for making the experience easy and painless..............you made the ride from Middle River worth it!!!!!!!!!! More

Best Customer Service I went in for a recall and ended up getting a new car. Everyone was so wonderful and super friendly. I felt like I had known everyone for years. They I went in for a recall and ended up getting a new car. Everyone was so wonderful and super friendly. I felt like I had known everyone for years. They were so warm and professional. Best car dealer experience I had. They have a wonderful team of people at Russel Mazda. More

They're great! I test drove a Mazda3 with Stephen Sherman and he was great! He wasn't pushy to make the sale and respected that I was trying to do a comparison of m I test drove a Mazda3 with Stephen Sherman and he was great! He wasn't pushy to make the sale and respected that I was trying to do a comparison of my short list cars and that if I decided on the Mazda I would be back later in the day to get it. I did decide on the Mazda. No regrets! Stephen was very enthusiastic and helpful and I would definitely buy a car there again. More

WONDERFUL BUYING EXPERIENCE! I had searched around for a new vehicle. I haven't bought a vehicle since 2001. I actually was looking for a totally different car than the 2015 Mazda I had searched around for a new vehicle. I haven't bought a vehicle since 2001. I actually was looking for a totally different car than the 2015 Mazda CX-5. However, I came out of the supermarket one day and saw one for the first time. I loved the style of the car and decided to search the Internet. Fortunately, I found it. The 1st time I called the dealership to find out if it was still available, I was told that it was still there and should come in to take a closer look and they would have it ready for me. Mr Steve Sherman was very polite, professional, and patient over the phone. I actually wasn't expecting to finance with the dealership at that time. However, my 1st choice was to try my banker and see what they had to offer. I was sorely disappointed! I called.Mr Steve Sherman back and explained that I was coming in and wanted to see what they had to offer me for the car. When I arrived, Mr Sherman was a very pleasant surprise, and a wonderful sales representative for the dealership! Again, I can honestly say he was very polite, patient, and not at all provocative or pushy. I truly felt blessed to have experienced purchasing my 2015 Mazda CX-5. I love my car! The whole staff was sooo polite that I felt compelled to tip them for their excellent service and accommodations that I asked for in reference to my car preferences that actually ran into them running over the actual business hours. I'm truly grateful. I would definitely recommend this car dealership experience for anyone truly looking for a kind, stress free environment while making negotiations for a new car purchase. I would also like to thank Mr Sherman, .Mr Jeff Duckworth, Mr Tony Kim, and Danny Rosenfeld for everything that they have done to make me happy, comfortable, and very, very, satisfied with my car purchase, finance deal, and best new car experience that I can honestly say that I ever had. "GOD" bless you all, and may you all continue to have success with all of your future endeavors with new customers! I truly felt like I gained a new family! Peace Always! More

Very Friendly and Helpful Staff was very friendly and helpful. They went out of their way to get a car that I wanted from another dealer in New Jersey. Staff was very friendly and helpful. They went out of their way to get a car that I wanted from another dealer in New Jersey. More

Needed a car and I got one Very friendly. Went there because they had the car I wanted and it all worked out. Would have liked a little lower price but gave me lunch, were infor Very friendly. Went there because they had the car I wanted and it all worked out. Would have liked a little lower price but gave me lunch, were information. Finance guy wasn't very helpful but Steve was great! More

Friendly, welcoming and efficient! I had purchased my CX-5 at a different dealership, but since I had recently moved across town I figured I would try out Russell since it was so close I had purchased my CX-5 at a different dealership, but since I had recently moved across town I figured I would try out Russell since it was so close to my new house. Boy, am I glad I did! Heather - my service manager, was friendly, welcoming, and went above and beyond to ensure that I was made aware of service options available for my vehicle (didn't need them now, but will further down the road). The whole crew was precise and efficient; even though the place was hopping, they had me in and out in about an hour as promised. I can't imagine going anywhere else now - thanks, Russell Mazda!! More