Heritage Mazda Catonsville

Great Experience Buying a CX-5 at Russell Mazda After giving my son my car, I decided to buy a SUV to replace it. I test drove several different SUV models and ultimately decided on the Mazda CX-5. After giving my son my car, I decided to buy a SUV to replace it. I test drove several different SUV models and ultimately decided on the Mazda CX-5. I honestly thought I would have to buy a pre-owned CX-5 but, on a whim, looked into new vehicles. On the recommendation of a friend, I contacted Steve Sherman at Russell Mazda. Steve worked with me to get a new CX-5 in my budget. Steve was straightforward and honest and I drove away in a new CX-5 feeling like I had gotten a great deal! I would recommend Steve Sherman and Russell Mazda to anyone in the market to buy a Mazda. More

It takes a village "Fate" brought me into Russell Mazda (service)...but the quality of service that I have received over the years is what keeps me coming back. From ser "Fate" brought me into Russell Mazda (service)...but the quality of service that I have received over the years is what keeps me coming back. From service to sales, Russell Mazda has done everything possible to keep me happy, safe, informed and on the road. During my latest "car-tastrophy," which resulted in the unexpected death of one vehicle and the purchase of another, I found the compassion, knowledge, PATIENCE and collaborative efforts of the Russell Mazda Team to be both refreshing and comforting, in the midst of an extremely stressful situation. We worked together so much that I felt like I was working with family, rather than a business. They listened to me, didn't push me to make decisions that I wasn't ready for, gave me ALL of the information that I needed/ asked for, so that I could make an informed decision, made time to talk to me whenever I called or stopped by, communicated with me via text when it was most convenient, and never made me feel like I was being "a pain" even though I was sure that I was. Lol Though out the entire process (deciding whether to pursue repairing the old car or buying new), I knew that what I wanted, more than anything, was to remain a part of this "family" because I knew that I would be taken care of. I don't know the names of all of the people involved in assisting me (I think, at some point, everyone had a hand in working with me :-), but the major players in this multiple week experience were Heather, Brendan and Julian. Their patience, insight, knowledge/ experience, compassion and support are immeasureable!! More

I love Russel Mazda Julian Barnes is the best, caring and professional salesperson I know. He makes you feel that you are his only customer. I recommend this dealership t Julian Barnes is the best, caring and professional salesperson I know. He makes you feel that you are his only customer. I recommend this dealership to everyone i know. More

2 Times Is Better Then One MY NAME IS, EDIE, FEMALE, OLDER THAN MOST, PAST 60, LOL, BUT I KNOW WHAT I WANT....RUSSEL MAZDA AND MY SALESEMAN, STEVE SHERMAN, AND THE FINANCANCING MY NAME IS, EDIE, FEMALE, OLDER THAN MOST, PAST 60, LOL, BUT I KNOW WHAT I WANT....RUSSEL MAZDA AND MY SALESEMAN, STEVE SHERMAN, AND THE FINANCANCING DEPARTMENT, NEVER EVER LET ME DOWN..THEY ARE THE GREATEST..WHEN I FIRST MET THE GANG AT RUSSEL MAZDA FIVE MONTHS AGO, I DIDNT KNOW IF I WOULD EVEN BE APPROVED..BUT I HAD BEEN..I LOOKED AT ANF FELL IN LOVE WITH A SIVER WITH BLACK INTERIOR, MAZDA 3 SPORT, OH I WANTED THAT CAR IT WAS A 2016, BUT WHAT I DIDNT KNOW WAS I HAD ONLY BEEN APPROVED FOR A 2015 NEW BUT NOT WHAT I WANTED...BUT NEVER THE LESS WAS HAPPY AND BLESSED I GOT A NEW CAR...FIRST TIME EVER....WELL LAST WEEK I CALLED STEVE SHERMAN AND I SAID I KNOW I HAVENT HAD THIS CAR BUT 4 MONTHS DO YOU THINK YOU CAN FIND ME THE SILVER CAR I WANTED ORIGINALLY..HE SAID EDIE I DONT KNOW GIVE ME A FEW DAYS LETS ME WORK ON IT AND SEE WHAT I CAN DO...I SAID OK...AND WAITED... WELL THE ENTIRE TEAM, AND I MEAN TEAM, AT RUSSEL WORKED HARD TO MAKE MY DEAL HAPPEN BUT MONDAY NIGHT I DRIVE MY SIVER 2016, MAZDA WITH BLACK INTEREIOR HOME, AND I LOVE IT. I WANT EVERYONE OUT THERE JUST CONSIDERING BUYING A CAR TO GO SEE THEM, THEY MAKE WISHES AND MIRACLES HAPPEN, IM PROOF OF THAT.. BETTER PEOPL TO DEAL WITH YOULL NEVR FIND, STEVE SHERMAN, THE GREATEST, SUCH A GREAT, MAN, HE REALLY CARES, DARRYL IN FINANCE, HES GREAT TO WORK WITH, HE MAKES THE PROCESS SO EASY...AND DANNY, WELL DANNY HES THE GREATEST, I TEASE HIM BECAUSE I KNOW HOW HARD HIS JOB REALLY IS, DANNY I ONLY JOKE WITH PEPLE I TRULY RESPECT, AND I RESPECT YOU... THANK YOU ONCE AGAIN, THIS TIME FOR MY 2ND MAZDA 3 SPORT MY DREAM CAR.... EDIE ( Connelly) I TRULY LOVE ALL OF YOU.... PS IM SENDING PEOPLE YOUR WAY.... More

2016 CX-3 I had questions about leasing a vehicle for the first time. I'm glad I came here to Russel Mazda. Awesome customer service, great experience. Sales I had questions about leasing a vehicle for the first time. I'm glad I came here to Russel Mazda. Awesome customer service, great experience. Salesman Steve Sherman is the greatest. Highly recommend them. More

repeat buyer same salesman Once again my wife and I stop by looking at cars. good service, good advice, and a good deal from My man Steve Sherman This is the third car Steve Once again my wife and I stop by looking at cars. good service, good advice, and a good deal from My man Steve Sherman This is the third car Steve sold to us. Thanks for the good deal. More

"BIG man's little car" Mazda3 is my first new car. It’s such “A big little car”, love the MPG and all the great features. And I feel really safe and ready for any kind of ro Mazda3 is my first new car. It’s such “A big little car”, love the MPG and all the great features. And I feel really safe and ready for any kind of road trip. I really like the Mazda 3. Also Yong Lee was the best sales person ever. Thank you for Mazda and Yong! More

Great Help me answer every question and if I have any questions about my Masada 3 I can call him and ask him and he can help me answer the question fast and Help me answer every question and if I have any questions about my Masada 3 I can call him and ask him and he can help me answer the question fast and easy and quick More

Great service department The crew at Russel Mazda (and yes Subaru) have it down. They work together like a well oiled machine. A machine designed to please the customer. Heat The crew at Russel Mazda (and yes Subaru) have it down. They work together like a well oiled machine. A machine designed to please the customer. Heather W has it in spades and it was great to meet Brendan today. Also ... the vibe at this place... it is amazing. Happy people it seems. So keep on with the great!. Dave More

Great buying Experience Had a fantastic buying experience while buying my CX5. My salesman Steve Sherman was very professional and also very courteous, he handled the whole b Had a fantastic buying experience while buying my CX5. My salesman Steve Sherman was very professional and also very courteous, he handled the whole buying experience in a friendly manner. Buying my CX5 was probably the most painless time I ever hard when buying a new car. It actually was fun. Thanks again Steve. More