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Heritage Mazda Catonsville
Baltimore, MD
751 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Mazda Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 751 reviews
November 08, 2016
Not Recommended When my husband and I found out we were pregnant, we decided it was time to update my Mustang to a more family friendly vehicle. We settled on the Maz When my husband and I found out we were pregnant, we decided it was time to update my Mustang to a more family friendly vehicle. We settled on the Mazda CX-9 and upon reading some great reviews we decided to give Heritage Mazda at Catonsville a visit. It was a very smooth transaction with our salesman, William, and as part of our new vehicle purchase we were promised a set of all-weather floor mats for the CX-9. Unfortunately, William informed us that they didn't have any in stock at the moment, but the dealership should receive them within a week and he would give us a call to let us know. This was almost 3 months ago and we still have not received our floor mats. I called William at least a dozen times and always he had the same reply, "We still have not receive them, but they should be here soon and I'll call you." Most recently, on 11/4/2016 I called and William told me that they were finally in stock. (Note that I had to call him, he never once called me with any updates). He asked me when I would be able to come by the dealership to pick them up and I told him that I would stop by either later that that day or early the following day. William let me know that if I didn't hear back from him within the next 20 minutes, that would mean the mats are ready for me to pick up! Unfortunately I wasn't able to get out of work that day to go to the dealership, so my husband and I decided to stop by the dealership the following morning. We arrived around 10:30, and after waiting 30 minutes for William to come back from a test drive, he told us that since we hadn't come by the day before he had already given the floor mats to someone else. My jaw just dropped to the floor when I heard that!! First of all, what kind of customer services is this??? I had even called earlier in the morning to inform him that we are on our way to pick up the mats, but he never answered or responded to the message I left.. He never had the courtesy to call me that he had given the floor mats to someone else. Had I known that he was planning on giving the mats away to someone else (apparently these were the only mats in the entire dealership that they had received in the past three months that we have been waiting?!) I might have been able to get out of work to come by, but he said they following day would be fine. He never bother to call us and let us know the mats were available in the first place, I had to keep calling and asking. And when they finally arrived three months after we purchased the car, this was somehow the LAST set?! That day he told me that the dealership would be getting more in by Tuesday, 11/8/2016, and he would call me with an update, but here I am writing this review on 11/8/2016 without hearing a peep. After such a pleasant purchasing experience, the customer service has been non-existent ever since. There is no way I would ever recommend Heritage Mazda at Catonsville with how we have been treated. More
by Knapp
Employees Worked With
William Hoyt
October 11, 2016
Love my new car! My husband and I had a very good experience purchasing a used car from Steve Sherman. He was funny and helpful. We had to bring the car back a few da My husband and I had a very good experience purchasing a used car from Steve Sherman. He was funny and helpful. We had to bring the car back a few days later to have a few things done and he was helpful in that as well. More
by Mrs. Simmons
Employees Worked With
Steve Sherman
October 08, 2016
FANTASTIC!!! Everyone was great at Heritage when I purchased my new car! Steve Sherman, Jason, the Internet guy, & the financial man were extremely helpful!!! My h Everyone was great at Heritage when I purchased my new car! Steve Sherman, Jason, the Internet guy, & the financial man were extremely helpful!!! My husband and I actually enjoyed purchasing our vehicle and Steve gave us a great deal. My husband purchased our 2006 vehicle from Steve and so when we were ready to purchase our next car we didn't hesitate to go to to Steve! We have been very pleased with everyone at Russell/Heritage in Catonsville. The service people are wonderful, too! We have already recommended Heritage to everyone we know including my sister who is also a customer at Heritage! Overall the customer the service at Heritage is awesome! More
by Crazycar.Cindy17
Employees Worked With
Jason Brooks, Steve Sherman
September 17, 2016
Great shopping exprience Bought a Mazda 6 from Steve Sherman. Steve was a very helpful and was able provide a me with a great car and arranged for my old car to be traded in. Bought a Mazda 6 from Steve Sherman. Steve was a very helpful and was able provide a me with a great car and arranged for my old car to be traded in. Thank you. More
by Lipaz
Employees Worked With
Steve Sherman
September 08, 2016
Great place to buy a car at great prices Bought a car from Steve Sherman. They offered prices that are comparable to the best values on the internet. Honored all possible discounts and gave m Bought a car from Steve Sherman. They offered prices that are comparable to the best values on the internet. Honored all possible discounts and gave me top dollar for my trade-in. The buying process was hassle- and pressure-free. Will be back (not just for service :) ). This is my 4th car from them over many years. Good people; good service. More
by PatrickM
Employees Worked With
Steve Sherman
August 31, 2016
Smooth Sailing I bought a used CX-5 from Herb in August 2016. He was very helpful, friendly, and straightforward. I had a complicated vehicle registration due to my I bought a used CX-5 from Herb in August 2016. He was very helpful, friendly, and straightforward. I had a complicated vehicle registration due to my military status and plans to move across the country, but thankfully Herb was more than willing to work through the issues with me and make sure I got the best deal possible. I would absolutely like to deal with Herb again. More
by Ryan A
Employees Worked With
CJ Jefferson, Herbert Thomas
August 29, 2016
Awesome car buying experience! I just bought my first NEW car, and thanks to Steve Sherman, it was the exact make, model, and color I wanted. Steve went out of his way to pick it u I just bought my first NEW car, and thanks to Steve Sherman, it was the exact make, model, and color I wanted. Steve went out of his way to pick it up from another state! He made the entire process easy and fun, and at a price that was in my budget. I had an awesome experience buying my new Mazda 6 at Russel! More
by Heatherlor
Employees Worked With
Steve Sherman
August 26, 2016
Great experience!! I work in the car business and was referred to Stephen Sherman for and excellent car buying experience and he did just that!! He made the whole proces I work in the car business and was referred to Stephen Sherman for and excellent car buying experience and he did just that!! He made the whole process of buying a car fun and easy. I left with a beautiful new Mazda CX-5, exactly what I wanted. A great price too! Stephen was very knowledgable about the product and helped me find exactly what I needed for my active family. I highly recommend going to see the great staff and I will be returning for my next new car. Katie More
by KCotton
Employees Worked With
Steve Sherman
August 23, 2016
Professional and courteous Previous communications with the Internet sales led me to this outstanding dealership, upon entry I was pleasantly greeted and my request for specific Previous communications with the Internet sales led me to this outstanding dealership, upon entry I was pleasantly greeted and my request for specific model and trim test drive made available with no delay. William is by far a knowledgeable Mazda employee, never once doubted what I wanted and displayed motivation to make this deal go thru. Do not hesitate to go in and talk with this crew all are very polite and friendly. Thanks William! More
by NC MazdaFamily
Employees Worked With
William Hoyt
August 22, 2016
Pleasant and Professional Steve Sherman's professional and courteous demeanor made my care buying experience pleasurable. Looking forward to years of enjoyable driving in my n Steve Sherman's professional and courteous demeanor made my care buying experience pleasurable. Looking forward to years of enjoyable driving in my new red car. More
by Tachete
Employees Worked With
Steve Sherman
