Heritage Mazda Catonsville

Great customer service Tosh was knowledgeable and friendly and was not too aggressive. She was intuitive to the needs of her customers and made us feel comfortable with the Tosh was knowledgeable and friendly and was not too aggressive. She was intuitive to the needs of her customers and made us feel comfortable with the process More

Awesome Experience I came in looking for a vehicle and Ms. Gray was awesome through out my entire experience. She was very knowledgeable with the vehicles and I didn't f I came in looking for a vehicle and Ms. Gray was awesome through out my entire experience. She was very knowledgeable with the vehicles and I didn't feel pressured into buying what I didn't want. I would definitely recommend Ms. Gray to my family and friends for their car buying needs More

Very Professional and Very Personable I was out to purchase a new car and had my eyes set on a Mazda 3. I went to the Heritage Mazda of Owings Mills dealer and was introduced to Tosh. From I was out to purchase a new car and had my eyes set on a Mazda 3. I went to the Heritage Mazda of Owings Mills dealer and was introduced to Tosh. From the gate she made me feel welcomed and at ease about the car buying process. She made me feel like family. She was friendly, warmhearted and honest, the exact qualities you'd want in a sales man or woman She took the time to get to know a little bit about me and what I was looking for in my new vehicle. Tosh was very professional and knowledgeable about the Mazda brand. I could tell she loves what she does. I didn't feel pressured or forced to make a hasty decision not once while working with her. My experience was Tosh was nothing but amazing. I would recommend anyone purchasing a new vehicle to go visit Tosh! More

Great deal Tosh went out of her way to help us get a great deal on the car we wanted! Great customer service and overall a very positive car buying experience. Tosh went out of her way to help us get a great deal on the car we wanted! Great customer service and overall a very positive car buying experience. More

Very Happy with Purchase My experience at Mazda in Owings Mills was great. This was my first time buying a car, and they made the process very easy. Tosh was my salesperson, a My experience at Mazda in Owings Mills was great. This was my first time buying a car, and they made the process very easy. Tosh was my salesperson, and she was very informative and helpful in making my final decision. She answered all my questions and made my time there very easy. I would definitely recommend her to anyone buying a car new or used. More

Wonderful Toshia was a pleasure to work with. She was very informative with every answer she gave to my questions I asked. She made sure she explained everythin Toshia was a pleasure to work with. She was very informative with every answer she gave to my questions I asked. She made sure she explained everything that was happening and what was going on. She also followed up and checked to see how things were after leaving the dealership and extended her help to me for anything future. Again she was a pleasure to work with and would highly recommend her to anyone More

Excellent customer service I recently visit your dealership in Owings Mills my dealers name was Tosh she was amazing and a delight. I didn't feel like she was selling me just an I recently visit your dealership in Owings Mills my dealers name was Tosh she was amazing and a delight. I didn't feel like she was selling me just anything yet I would have bought anything she sold me. Overall my experience was wonderful. More

Amazing, She was a wonderful help Every question I asked she had an answer for it I definitely recommend her if you’re going to buy a car! She is by far the best I’ve ever had ! :) Every question I asked she had an answer for it I definitely recommend her if you’re going to buy a car! She is by far the best I’ve ever had ! :) More

Julian Barnes Provided The Absolute Best Experience! Having visited 6 different dealerships between Pennsylvania and Maryland, my son Robert and I found an on line advertisement for a 2016 Subaru WRX. W Having visited 6 different dealerships between Pennsylvania and Maryland, my son Robert and I found an on line advertisement for a 2016 Subaru WRX. We contacted Heritage and set up an appointment to view/drive the car. On arriving, Julian met us with the car and took it for a test drive. On returning, my son found another Subaru of the same year/model on line for a lower price. Julian consulted with Kevin Engle who meticulously researched our options and was able to offer the car to us for a reduced price. They were able to include pre-owned certifications that also enabled us to get a better service warranty. They then worked with the finance department and were able to obtain a low rate finance option that was better than even my personal bank could provide. After everything was approved, Alex Barrash expertly prepared all of the required documents, and was able to help us save additional money on several warranty improvements. We departed the dealership knowing with certainty that our purchase was made possible by this incredibly professional team who truly had our interests at heart. If anyone out there is looking for a new or used car, I strongly recommend you visit this team of experts to get the best deal available! More

Like dealing with an old friend Steve Sherman is the man. He was patient helpful and low pressure. Would definitely buy from him again. Came away with a very fair deal Steve Sherman is the man. He was patient helpful and low pressure. Would definitely buy from him again. Came away with a very fair deal More