Heritage Mazda Catonsville

Dope! Quick! Honest! Respectful! Professional! Trish was great! Best experience I've ever had. She was very Nice and respectful; filled with precise details and information. She had plenty of patie Trish was great! Best experience I've ever had. She was very Nice and respectful; filled with precise details and information. She had plenty of patience dealing with me and she took her time. I had an awesome time test driving different vehicles and just in general overall good time discussing cars and finances at her desk. If you want good service I highly recommend going to Trish and buying a Mazda. I've never gotten so many positive comments about my vehicle. Looks great, performs great and I'm happy with it. More

Very easy going / accommodating experience Tosh was the best! My wife and I could not have asked for a smoother experience. It was great to have pressure free transaction. We love the new car. Tosh was the best! My wife and I could not have asked for a smoother experience. It was great to have pressure free transaction. We love the new car. More

Finally got it right Bought a 2009Toyota Corolla from the Mazda/Subaru dealer and the Tire Pressure Indicator was on. They filled the tires to specified pressure and we dr Bought a 2009Toyota Corolla from the Mazda/Subaru dealer and the Tire Pressure Indicator was on. They filled the tires to specified pressure and we drove off the lot. It continued to be lit (my daughter was driving it so didn't get the specifics). Brought it back and they ran a diagnostic and the O2 sensor was bad. Had to bring it back a second time because they had to order the part from the Toyota section up the street. It came in and had t make another appointment to have it repaired only to find out the parts guy at Toyota sent the wrong sensor down. Another appointment. Got the sensor repaired, but the tire pressure monitor was still lit!?!. Frustrated I left again and had to come back again after driving the vehicle overnight to ensure the sensor light didn't go off. Came in and got the repair done. Mazda/Subaru picked up the tab since it was still less than 2 weeks into the purchase. Now throughout all of these visits, there was a person that went to bat for me, made sure if I needed a ride/shuttle was arranged. She made the calls to the Toyota end to ensure they got it right. Ms Jennifer Cahill is the epitome of customer service. Always smiling, knowledgeable, courteous and nothing but helpful. I kow I will be going to the Toyota end for service, but I had to commend Ms Cahill for her skills. If you wanted to put a positive face on a challenging position to be in it would be Jennifer's. Thanks for all you did going to bat for us and getting the job done. More

Outstanding Salesman Bradlee was outstanding!!! He ensured I got the vehicle I wanted and provided great customer service. I met Bradlee after going to Heritage Mazda wit Bradlee was outstanding!!! He ensured I got the vehicle I wanted and provided great customer service. I met Bradlee after going to Heritage Mazda with a friend to purchase a cx5 and was so pleased with his service that I purchased a vehicle from him a week later. More

They forgot my car in their lot I came to this dealership with good expectations based on the reviews online tempered by my past experiences of car shopping. I was vastly disappointe I came to this dealership with good expectations based on the reviews online tempered by my past experiences of car shopping. I was vastly disappointed. My old lease with a different make was coming to an end and I started looking at Mazda to start up a new lease. I was assured by Bradlee that it would be all taken care of. He assured me that by signing up with the new lease and trading in my old car, they would take care of turning my old car back in, its last payment, and its disposition fee. I drove away in my new car, leaving the old behind sure that it would be taken care of. I was very wrong. Not only did Bradlee and the team neglect to send a check in a timely manner for the old car (meaning I needed to cover the last payment or suffer penalties), Heritage's accountants weren't even AWARE of the need to send a check to begin with. And then, the dealership continued to allow my old car to sit in their lot. Unmoving. With it's lease end date approaching closer each day. I called multiple times to find the location of the car and figure out why it had not been sent back yet, and no one could give me an answer. I was promised a call back from Jason that never happened. I finally got the old cars lease-ending agents to call Heritage, but guess what. They didn't get a call back either. I finally got in contact with Arandre who not only found where my old car was, but immediately sent it to where it needed to go and started the process for it's final return. So thank goodness for Arandre. And thank goodness the old car is on its way back. However, why the xxxx did it take over 6 weeks to get this sorted? Apparently, they forgot about it. Just like they forgot they were supposed to send a check to pay for the remainder on the old car. They have supposedly made changes, but I would still stay far away. How they could be so neglectful in their practice, I have no idea. This was a horrible experience and if all Mileone dealerships are like this, then I am never going to one ever again. More

I love my CX-5! Tosh, Joe and Arandre were awesome, they really helped me find the car with the features / color I wanted. They all went above and beyond to put toget Tosh, Joe and Arandre were awesome, they really helped me find the car with the features / color I wanted. They all went above and beyond to put together what I wanted at a price that made sense for my budget. They also answered a ton of questions that I had and did a great job of educating me along the way. I’m definitely a fan of this dealership now and will be back! More

Great experience Worked with Tosh Gray at Heritage Mazda Catonsville. Got the car I wanted at excellent price. Terrific customer service. Very please. Highly recommend Worked with Tosh Gray at Heritage Mazda Catonsville. Got the car I wanted at excellent price. Terrific customer service. Very please. Highly recommend you shop heritage Mazda if you’re looking for a great new car. More

I love my cx9 Great SUV, the stability is awesome, drives great, spacious with comfortable 3rd row and exral space, nice SUV for family use.Tosh was great! Had an a Great SUV, the stability is awesome, drives great, spacious with comfortable 3rd row and exral space, nice SUV for family use.Tosh was great! Had an amazing experience! More

Really Excellent Experience! William Hoyt was great! I came into Heritage while looking at all different types of vehicles. William was recommended to me by another sales person at Heritage Subaru......a I came into Heritage while looking at all different types of vehicles. William was recommended to me by another sales person at Heritage Subaru......and he couldn't have been nicer. He gave me space when I needed it and answered my questions. He was knowledgeable and very low pressure -- all while making his brand loyalty clear. He was very sensitive to how I wanted to be communicated with and respected all my requests. I really appreciated his demeanor. Additionally ---- all of the people at this dealership went the "extra mile". From introducing me to the manager, to a helpful service person who brought keys to us when we were looking at something on the lot, they were all just so pleasant and customer oriented. I would be leaving this dealership a positive review --- even if I didn't buy a Mazda. Good news though --- I left the dealership on Christmas Eve with my new car! It is a beauty and I am super happy with it. I want to really thank William and Andre for the work they put in to making sure I was happy with my purchase! I would highly recommend this dealership to anyone considering a Mazda. More

Very professional, extremely helpful, I would rate my experience today a 10. The staff made my visit to Heritage Mazda a totally painless experience. I would never have believed that I wou I would rate my experience today a 10. The staff made my visit to Heritage Mazda a totally painless experience. I would never have believed that I would walk in there for a vehicle and then leave on the same day with one. The staff was extremely helpful and patient in answering all my questions. I would definitely recommend Heritage Mazda to anyone of my friends needing a new vehicle. More