Heritage Mazda Catonsville

Fairly good experience I was in the market for a new CX-5 and had my eye set on a specific model. After search for about four weeks, I decided to purchase in the DC market b I was in the market for a new CX-5 and had my eye set on a specific model. After search for about four weeks, I decided to purchase in the DC market based on surrounding dealer reviews and manufacturer incentives at the time. I initially dealt with Daniel Kim and he was great at answering any questions I had. What person actually picks up their phone at 9:30pm and introduces themselves these days? We went over what specifically I was looking for and as I had a tall order, did advise them of exactly where I needed to be financially. Arriving at the dealership, Daniel introduced me to William, who assisted with finding the vehicle for me, etc. When it comes to patience, I have never come across another person before who has so much patience than William. He basically went to bat for me and was able to get me exactly what I was looking for. When eventually working with F&I, I was introduced to Alex. He was extremely laid back and took the time to go over all financing terms, etc. My prior Mazda purchase at a different dealership was an extremely negative experience thanks to financing, but Alex was able to put me at ease. One nice thing about this location is the "next generation" dealership design. There is not a desk where three or four of the managers tower over the potential buyers and look down on them. It is very transparent and everyone is on an equal playing field, which is much appreciated. After taking delivery, I was pretty excited about my new ride, but that's where it stopped. As I have two time sensitive questions which I need to get answered by F&I, it has been like pulling teeth to get in touch with someone from this department. Over a two week period, multiple calls have been put in plus communication via email. As of today, I haven't received a call back nor and email and it''s like I'm a non-existent customer now. I would have provided a five star review, but not following up with a client, especially when it comes to finances doesn't sit well with me. Hopefully a call or email will come through soon, but overall, I had a good purchasing experience with Heritage Mazda in Catonsville. More

Great customer service My visit was perfect. Didn’t take long to get through the process of buying a new car. Great experience. In and out service. Organized My visit was perfect. Didn’t take long to get through the process of buying a new car. Great experience. In and out service. Organized More

Great deal!! I bought an incredible MAZDA3 from this dealership. I got a GREAT deal. Very clean environment and everyone was exceptionally nice. TOSH was wonderful I bought an incredible MAZDA3 from this dealership. I got a GREAT deal. Very clean environment and everyone was exceptionally nice. TOSH was wonderful!!! Thank you. More

Awesome! My boyfriend and I both bought our recent cars from Steve Sherman. He is very knowledgable and provides excellent customer service! We just moved out My boyfriend and I both bought our recent cars from Steve Sherman. He is very knowledgable and provides excellent customer service! We just moved out of state and will miss working with him. Highly recommend. More

Good experience Directed my initial email to Steve because he was listed in the team section n dealers web page but he since transferred to Sabaru Sales. I was referr Directed my initial email to Steve because he was listed in the team section n dealers web page but he since transferred to Sabaru Sales. I was referred to William who I met with when I visited Dealership for a test drive. All went well. More

Helpful no pressure service Tosh was really helpful. With no pressure and great humor answered all my quirky questions and saw to it that I got everything I wanted. She is a plea Tosh was really helpful. With no pressure and great humor answered all my quirky questions and saw to it that I got everything I wanted. She is a pleasure to work with. Thank you More

Awesome Angels! Greetings readers, My experience was smooth from the inception to getting my keys! It started with Nicholas (my salesperson), who was patient, kind Greetings readers, My experience was smooth from the inception to getting my keys! It started with Nicholas (my salesperson), who was patient, kind and knowledgeable. It ended with Joe (Business Manager), who sealed the deal, despite getting a workout (he did the thing!). I have to mention the awesome service department; Ray and his team are the kindness people and the new waiting area, with the assortment of beverages is much appreciated. More

Excellent Service I came to Heritage Mazda of Catonsville looking to purchase a car, The BMW I purchased I loved ,In the beginning I was not happy with the vehicle I p I came to Heritage Mazda of Catonsville looking to purchase a car, The BMW I purchased I loved ,In the beginning I was not happy with the vehicle I purchased but Dan More

Great Car buying experience. Had a phenomenal experience – I will recommend Heritage Mazda Catonsville every chance I get. My salesman, Randy Alleyne, was courteous, knowledge Had a phenomenal experience – I will recommend Heritage Mazda Catonsville every chance I get. My salesman, Randy Alleyne, was courteous, knowledgeable and extremely professional. His manager, Daniel Matysek, also exhibited the highest level of courtesy and professionalism - he came in, addressed all of my questions and concerns to my satisfaction, was reasonable at all times and, with the help of Randy, closed the deal. I finished up with Alex Barrash in finance – also a great experience. He clearly explained all of my options, answered my questions, and got me thru my paperwork very quickly. At all times, the Heritage Mazda Catonsville gave me a feeling of competence and honesty. I had a great experience and will return in the future. More

Best experience buying my first car! Patrice was amazing to work with! I had never bought a car before and she was very patient and kind with all my questions and helped clear up any conf Patrice was amazing to work with! I had never bought a car before and she was very patient and kind with all my questions and helped clear up any confusion I had. She made the experience fun and I would definitely recommend her to anyone looking to buy a Mazda. I am glad I made the decision to buy my CX-3 from Heritage! More