Heritage Mazda Catonsville

Ray is the Best Service advisor there ( don't use anyone els I used him 3 times, every time he promised that he would call be he did, and I always felt like the info he gave me on the repair was truthful and fai I used him 3 times, every time he promised that he would call be he did, and I always felt like the info he gave me on the repair was truthful and fair. WARNING, After visiting there in February of 2020, it does not appear that Ray works here anymore & my last 3 trips to the car dealer, unfortunately I got Jeff Heckman, which has been the complete opposite experience. He does not call you back when he says he will, promises to schedule an appointment and did not ( I have proof of this ) & promised to help take care of a broken part which I came in and they did not. - Ever since the new Service manager change ( Farzad Aleem ) & the new service center employees, this place has suffered in quality. I would not go back. More

I recently purchased a 2020 Mazda Mazda 3 AWD with the premium package. This car is awesome and the soul red metallic paint makes it look sharp. Joe Garner did an excellent job helping me throughout my p premium package. This car is awesome and the soul red metallic paint makes it look sharp. Joe Garner did an excellent job helping me throughout my purchase. He told me all of the options that were available to me for financing while Tosh Gray got the pleasure of taking me on the test drive. Hope I didn’t scare you too bad, Tosh. Lol. Afterwards, Tosh showed me all of the features on the car and how to operate them. She even paired my phone to my car, added some radio stations to the favorites and set up my service on the monitor. Tim was also helpful with showing me all of the warranties that were available and explaining them to me. This was my first new car purchase and the three of them made it a good experience. Thanks for making this day fun! I look forward to seeing you all when I come in for service. More

Heritage should be embarrassed! Visited last night to test driver a vehicle to no avail, even after waiting 40min for a car. Though I went to additional staff who were busy standing around, sitting back test driver a vehicle to no avail, even after waiting 40min for a car. Though I went to additional staff who were busy standing around, sitting back in a chair, and eating Cheetos. The best was when one guy asked me if I had an appointment, as though waiting for 40min was not long enough. They have vehicles they can not locate, ones with no gas, and ones that require a jumper box to start. I asked for assistance on more than one occasion in that time period, and had no choice but to leave. Went to O’Donnell Honda and test drove 2 cars in 30min. Way to go O’Donnell Honda. Mazda you should be EMBARRASSED. Such a beautiful show room, and can’t drive a vehicle! More

Buyer Beware.Purchased a Car Care Maintenance Conntract Buyer Beware. Purchased a Car Care Maintenance Conntract when I leased a car from the dealership in 2017. However, later changed my mind and cancel Buyer Beware. Purchased a Car Care Maintenance Conntract when I leased a car from the dealership in 2017. However, later changed my mind and canceled the contract. Was told that I’d get the money back prorated at the end of the lease. Now that my lease is ending soon, I reached out to the dealership asking when and how I’ll get the prorated amount back, they said they have no records of the maintenance contract in their system whatsoever, and will look into the issue. Reached out to the Store Manager Doug Lamkin multiple times since I reported the issue on 11/11/2019, he wouldn’t provide a timeline when and how I will get my money back. Called Mazda Customer Experience and reported the issue. They reached out to the dealership on my behalf. They were unable to get any solid responses from the dealership either. Filed a complaint with Consumer Protection Division of Maryland Attorney General’s Office. Hope they’d be able to assist. The dealership’s tardiness and unprofessionalism in handling my case as a current customer is unexpected! More

From Colorado to Maryland We came in from Colorado to help my son buy a car, they did a great job making happen. Thanks for you to your professional staff We came in from Colorado to help my son buy a car, they did a great job making happen. Thanks for you to your professional staff More

Adam Kendal Shouted at me and told me to leave Good Morning readers. Please stay as far away from Adam Kendal as you can possibly be. He told me one price on the phone. When I got there it was a Good Morning readers. Please stay as far away from Adam Kendal as you can possibly be. He told me one price on the phone. When I got there it was a totally different price. He then proceeded to shout at me and tell me to leave after I questioned it. Poor customer service from Adam Kendal. More

Polite and motivated team I stopped by (Heritage Mazda Catonsville) to checkout the 19' MX-5. I was greeted by Bradlee who helped me to located the vehicle and show it to me. I stopped by (Heritage Mazda Catonsville) to checkout the 19' MX-5. I was greeted by Bradlee who helped me to located the vehicle and show it to me. They didn't have the one on site that I was interested in but Bradlee did try to locate another vehicle with similar color combo so I can get an idea. Later met Joe (Manager) and I had a polite conversation about another vehicle that can be transferred from another dealer. Unfortunately we couldn't make a deal work. Both gentlemen were very professional. Looking forward to be able to work with them again and hopefully be able to make a deal in the future. More

A Seamless Deal This is my first time having such a wonderful experience at the closing of a car sale. Lisa explained every aspect of the purchase. She made sure that This is my first time having such a wonderful experience at the closing of a car sale. Lisa explained every aspect of the purchase. She made sure that I fully understood exactly what I was purchasing. She explained why it would be important for me to purchase the “gap plan”. Now, I will be able to Rest In Peace. She even explained what the 0.9 interest meant compared to the 2.99 interest rate that my bank offered me. I really appreciate Lisa taking the time to explain the complete process of such a large investment. Lisa made the whole process appear very seamless. If you are in need of a vehicle, I highly recommend Lisa Christopher at Heritage Mazda in Catonsville, MD. More

My Lucky Day I arrived at Heritage Mazda dealership feeling overwhelmed, as it had been a long time since I had purchased a vehicle. Randy was the first person I s I arrived at Heritage Mazda dealership feeling overwhelmed, as it had been a long time since I had purchased a vehicle. Randy was the first person I saw. He was so knowledgeable, patient, honest and straight forward. He was totally thorough with his knowledge of the dealership, and it’s volume of new and used vehicles. I came to the dealership with my check in hand, but Heritage offered a 0.9 interest rate, so I accepted their offer instead. For the first time, I even bought the “gap plan”. Thanks to Lisa in finance. I got much more than I expected in a new SUV. I received the best deal I have ever made. This was my 3rd new vehicle purchase. If you are in the market for a new or used car, I definitely recommend Randy at Heritage Mazda! This was truly my lucky day! More

Great experience Bought many cars in my life. This was by far a painless and enjoyable experience as all my Mazda purchases have been. Was in and out in 3 hours. Bought many cars in my life. This was by far a painless and enjoyable experience as all my Mazda purchases have been. Was in and out in 3 hours. More