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Heritage Mazda Catonsville
Baltimore, MD
748 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Mazda Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday Closed
Friday 7:30 AM - 7:00 AM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday Closed
Friday 7:30 AM - 7:00 AM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 748 reviews
September 06, 2020
Top rated dealer with no haggle pricing. The staff is top notch. The service department is clean and airy. They will work the best deal for you. Matt Durante in sales and GM Mike McGuire are the best! notch. The service department is clean and airy. They will work the best deal for you. Matt Durante in sales and GM Mike McGuire are the best! More
by Kirkbryant
Employees Worked With
Tim Cypress, Michael McGuire, Matthew Durante
August 29, 2020
I had a great experience with Matt and Joe and the result that we agreed on was fantastic. Matt was very friendly and conversational, never a dull moment. And Joe’s willingness to reach out and get the color that we agreed on was fantastic. Matt was very friendly and conversational, never a dull moment. And Joe’s willingness to reach out and get the color I wanted sealed the deal. More
by Freddy Gu
Employees Worked With
Joe Garner, Matthew Durante
August 29, 2020
Buying a car quickly became a stressful process for me as my previous car had unexpectedly went up. When this happened, I reached out to Heritage Mazda in Catonsville and they were very helpful and understan my previous car had unexpectedly went up. When this happened, I reached out to Heritage Mazda in Catonsville and they were very helpful and understanding to my situation. I love my Certified Pre-Owned 2017 CX-5! Thanks Heritage Mazda! More
by Serenity
Employees Worked With
Matthew Durante
August 28, 2020
Matt helped us get a great deal, explained all the car’s features, let us drive several vehicles, and didn’t use high pressure. Great experience. features, let us drive several vehicles, and didn’t use high pressure. Great experience. More
by Mags
Employees Worked With
Matthew Durante
August 28, 2020
Matthew Durante was excellent he had the car ready for our test drive on time for our appointment, making it very easy to quickly and safely see the car. our test drive on time for our appointment, making it very easy to quickly and safely see the car. More
by Luph
Employees Worked With
Matthew Durante
August 19, 2020
Great dealership, customer service was amazing. Only issue I had was with my ceramic coating getting put on my car - it was done without getting out the imperfections first and I will be back to get thi issue I had was with my ceramic coating getting put on my car - it was done without getting out the imperfections first and I will be back to get this issue resolved. More
by Kandis.crosby
Employees Worked With
Tim Cypress, Robert Gurevich
July 13, 2020
Be cautious I would caution anybody dealing with these guys as they are not looking out for your best interest. I purchased a 2019 CX5 from there and that same da I would caution anybody dealing with these guys as they are not looking out for your best interest. I purchased a 2019 CX5 from there and that same day they failed to let me know that they just dropped the price almost 2 grand on the website. They also failed to let me know that they were missing one of the keys on a brand new vehicle until AFTER signing. Also there was no user manual in the vehicle not a big deal but I thought I just bought a brand new car? I waited almost a month for somebody to get back to me about the missing key until I just had to go in there myself and get it. More
by Frank D
Employees Worked With
Bradlee Pratt
July 09, 2020
I almost felt like he is a scammer. He will waste your time and energy. Do not deal with this guy. He will lure you into the shop saying that they have the car you've been shown interest and show you a d time and energy. Do not deal with this guy. He will lure you into the shop saying that they have the car you've been shown interest and show you a different car saying that he's sorry he doesn't have it once you step into the dealershop(turns out to be a lie) More
by swtlol89
Employees Worked With
Joe Garner, Bradlee Pratt
March 30, 2020
Tosh was very knowledgeable and very helpful. She was patient with me through the entire process. If I need a car in the future I would go back to her! patient with me through the entire process. If I need a car in the future I would go back to her! More
by Neshe0421
Employees Worked With
Tosh Gray
March 26, 2020
Shady Took car in for free trailer hitch 3 months after purchase. The chome tip had broken off one of the exhaust pipes and my wife asked them to replace it Took car in for free trailer hitch 3 months after purchase. The chome tip had broken off one of the exhaust pipes and my wife asked them to replace it. Service adviser called her and told her the entire exhaust pipe had broken and the whole muffler had to be replaced and the cost would be $1,100. She said I would call them. Only after hours of calling was I told that she "misunderstood" and that the whole exhaust had to be replaced because the chrome tip was welded on. I did not accept this because my wife knew what was said to her. I involved Mazda corporate, who after investigating told me the service manager admitted the service adviser had given my wife the 'wrong information' and that the pipe didn't actually have to be replaced - it was not broken but he had told her it was. If my wife had agreed to replace the muffler as was suggested, we would be out $1,100 for no reason other than the CX9 chrome muffler tips are poorly designed, break off easily, and Mazda doesn't consider this a warranty item. This dealership tried to rip us off and have lost a customer for life because of it. It is a shame, too, because they were great on the front end. Bradlee was awesome and we felt like we had made a good purchase. Unfortunate that they tried to steal from us on the very first service appointment. More
by Rob
Employees Worked With
Bradlee Pratt
